Fletcher Jones Audi

Do not bring your car here! If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I bro If I could give this location fewer stars I would. My experience was terrible here. I would definitely never recommend them to any Audi owner. I brought my car to the service team to deal with an issue regarding my headlights and the car's computer alert module. Essentially, the system was alerting that all of my lights were out, however, multiple of them were still working and the alert was intermittent. When I brought the car in I was told that they would perform an inspection for 130$ in order to see if there was an issue with the computer system. While in their possession, they chose to lift my car to check the struts, shocks, and brake pads. They also informed me that some of my lightbulbs were out. Now you can understand my confusion when I explained my concerns were related to the car's computer and the inconsistent alerts. Per Tim, from the service office, the technician who was assigned to my vehicle then left for the day. At this time, no one was assigned to my car and I was given an estimate of 1907$ to fix a nondescript issue and 691$ to change all of my lightbulbs. That does not include the 9000$ of additional recommended fixes... Now you can imagine my surprise that they stated there were so many issues with a car that I had driven to the location for a single computer-based issue. Needless to say, I did not leave my car with them, paid the inspection fee, and picked up the same day. Overall, I paid 200$ to not receive a solution or diagnosis. I then brought my car to another Audi specialist who solved the issue in under 30 minutes. Turns out all of the lights were working, none were burned out, and the source of the issue was fuse that was out. Per Audi's website, this fuse cost approximately 9$. Overall, this was truly a terrible experience and I felt like I was taken advantage of. More

Professional, efficient delivery process , fair deal, beautiful showroom, excellent salesperson-Tito Perez was a joy to work with. Loving my new Audi! beautiful showroom, excellent salesperson-Tito Perez was a joy to work with. Loving my new Audi! More

I've been to this service center before, and while the wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and wor wait time is long, you are made aware and you're provided with an Uber voucher to and from the service center. I've also waited at the center and worked from there. The lobby/lounge area is nice, modern, comfortable with free coffee/espresso and some snacks. Wifi is also free. More

Great service went there for the first time with a vehicle I purchased from another dealer. They treated me well. vehicle I purchased from another dealer. They treated me well. More

Fantastic sales experience. Zach Strong our salesperson was excellent. He was knowledgeable, professional, and personable. He helped us find the perfect Audi within our budget. Zach Strong our salesperson was excellent. He was knowledgeable, professional, and personable. He helped us find the perfect Audi within our budget. Dealership was clean, well organized and all the people we met were wonderful. Loved the experience. More

Car came in for service. Quick repair, nice waiting area, but most importantly, great people. Quick repair, nice waiting area, but most importantly, great people. More

We dropped in the test drive a very specific preowned Q7, and left ready to purchase - that was the end of the positive portion of the experience. Nolan told us he would email the vehicle details ASAP follow and left ready to purchase - that was the end of the positive portion of the experience. Nolan told us he would email the vehicle details ASAP following our test drive. Flash forward two days and no word from Nolan - after I had to chase him for a response he finally got back to us two additional days later with the car details. Upon clicking on the car info the next morning, the vehicle no longer showed up in inventory - when I called Nolan he was not able to provide a straight answer, and then ignored my multiple calls, voicemails, emails for the next several days, before finally emailing me back (couldn’t even muster up a call) to tell me the vehicle had been sold earlier in the week (meaning he sent me info for a car that had already been sold), and tried to sell me on other vehicles instead, when he was aware that we had been targeting this specific model for some time. The combination of bad (absent) communication, misleading information and last ditch bait-and-switch tactics all add up to a terrible experience and leaves us having to look elsewhere. Will avoid this dealership and Audi as a whole going forward. More

I am so happy to have consulted a Credit Specialist. I had many negative items on my credit, (late payments, hard inquiries, collections, card debts) which kept my credit score from getting better (657, I had many negative items on my credit, (late payments, hard inquiries, collections, card debts) which kept my credit score from getting better (657, 643 and 649. I could not access any loan so I started looking for ways to salvage my condition; I came across a 5 STAR REVIEW about JERRYLINK CREDIT GROUP on a credit forum. I looked them up and discovered they are highly rated. I contacted them via (jerrylinkgroup @ gmail . com). They helped me dispute all negative items and boosted my score to excellent across all three bureaus. Right now I have a clean profile with wonderful trade lines. I’m recommending their services to anyone in dire need of credit fix. More

We purchased a Q5 in December and had terrible experience. Despite being clear about our interests and needs the Fletch Jones Audi team were disrespectful and aggressive towards our family. experience. Despite being clear about our interests and needs the Fletch Jones Audi team were disrespectful and aggressive towards our family. We understand the dealership has to make money. However, unnecessarily pressuring customers (who have already made a purchase decision), then intentionally dragging out the process to wear them down is arcane, coercive and disrespectful. Further, making assumptions about people based on how they look and then treating them aggressively is completely unprofessional and potentially discriminatory. DETAILS: 1. The sales rep we were scheduled with, Karen, was easy going during the test drive of the first 2 vehicles but then started making contradictory points to push us to buy (we had already decided to buy one of the vehicles and her efforts were unhelpful and caused us not to trust her) 2. Melinda was thankfully to the point, however, we were next connected with Finance Manager John who talked in circles and mostly did not answer our questions directly. He made false assumptions about our experience with luxury vehicles (we own a BMW...maybe he thought we looked like people who don't?) and he told stories and gave examples that weren't relevant to our experience (we actually don't live in the city). In the end, he wasted our time while our child was starting to have a meltdown. We asked him to move things along and felt like he was holding us hostage with the intent of earning a few extra dollars. 3. It became clear that John was committed to his strategy, and we decided to leave after confirming we could change the agreement. On further review we had more questions and called John. He again talked in circles and promised answers though he did not get back to us as agreed. 4. I decided to drive to the dealership for answers ( a 1.5 hour commitment) and also hoping to speak to someone different. I was connected to John who was terse and unhelpful. I decided to call a different dealership. 5. The Morton Grove dealership was more helpful - they actually helped us think through our questions so that we felt comfortable and could make the decisions we needed to make. Unfortunately, we needed to go to Audi Fletcher to make changes. 6. I tried calling and could not get through. And so drove 1.5 hours to amend our agreement. John was off - and I was connected with Finance Manager Jason who was so aggressive that I literally paused the conversation to say "you seem really frustrated, did I do something wrong?" He responded tersely that "I don't know what you're after!" I spent the next 5 minutes calming him down. I could hardly believe how I was being treated. I focused on the changes to the agreement I was seeking and left, with the aim of never returning. Jason never apologized. Our experience has led to us not trusting Audi Fletcher Jones and we would not recommend making a purchase from this dealership. More