Gengras Chrysler Dodge Jeep Ram

Wouldn't wish this dealer on my worst enemy. It would seem that they go out of their way to make the experience bad for everyone involved. This is what you get from Gengras service: inability It would seem that they go out of their way to make the experience bad for everyone involved. This is what you get from Gengras service: inability to keep appointments, zero communications, once you give them the vehicle they will get to it when they feel like, no concern about the client, always a reason why they complete a full service, yet they somehow do manage to dent up the exterior. If you do end up going in to inquire about your vehicle in person you can witness the service manager screaming and berating customers guaranteed, every single time. Perhaps because a simple inquiry always takes over an hour, just to end up leaving more confused than when you came in. Dan & Krista don't bother responding, you both are the reason the place is falling apart. It's beyond me how anyone could be so incompetent. More

I found a vehicle on the website. Started talking to them, via email and text, and the following morning stopped to check it out before they opened. Found a sold tag on it. Reached Started talking to them, via email and text, and the following morning stopped to check it out before they opened. Found a sold tag on it. Reached out the internet sales person and manager when they opened to see if it was actually sold. I was told that the deal fell through and it was avaliable. I made an appointment to see it later in the day. I traveled almost an hour to get there to get told that they had taken a deposit on it minutes before I walked in. What is the point of an appointment if they sell it anyway? More

Called in for a recall waited 20 minutes on hold for service hung up called parts department parts in stock said they would have service call me been two day no call back service hung up called parts department parts in stock said they would have service call me been two day no call back More

I had an appointment on Aug 2nd at 740am. Drop truck off because of a weird knocking noise going on. Needed and oil change, fuel filter and tire rotation. No call all day on the 2nd. I tried Drop truck off because of a weird knocking noise going on. Needed and oil change, fuel filter and tire rotation. No call all day on the 2nd. I tried calling with no one answering the phone till the next morning. Come to find out they didn't even start my truck till the 3rd. So I call back at 4pm for them to tell me they didn't even check the knocking noise just did oil change tire and filter. What a joke. Don't go there More

Excelente servicio y de la mejor calidad! Recomendados al 100% muchas gracias a Alejandro por hacer de nuestra compra una excelente experiencia. Recomendados al 100% muchas gracias a Alejandro por hacer de nuestra compra una excelente experiencia. More

Brought my jeep in for a few repairs. The main repair was my radio acting up.I now know it's called ghosting.The radio chances stations on it's own,makes random phone calls,goes from FM to The main repair was my radio acting up.I now know it's called ghosting.The radio chances stations on it's own,makes random phone calls,goes from FM to Siriusxm radio.I was told that it wouldn't be under my extended warranty because i spilled a liquid in the radio and that's what they told my warranty company so they denied me.I got screwed by them.I had to replace the radio myself.Out of pocket cost $2000.00.I thought having the extended warranty would save me.It would of if this service dept knew what they were doing and the tech who working on my jeep.So do you think i'll hear from them once they find out the radio was not the cause of the owner.It was caused by the radio manufacture.I doubt it.This is the fourth jeep i bought from them and most likely the last one. More

I just bought a jeep Cherokee. The dealership I bought that couldn’t fix it so I brought it to Gengras and they fixed it. However, during the process there’s two nicks on my door R The dealership I bought that couldn’t fix it so I brought it to Gengras and they fixed it. However, during the process there’s two nicks on my door Rebecca, the service manager told me she’d get back to me to resolve the situation and deeply apologized. It’s been two weeks. She still hasn’t return my phone call every time she’s in a meeting next step straight to the manager. More

I bought a used truck the heated seats didn’t work said they would fix an appointment was made and then refused to fix it after 1 month of waiting they would fix an appointment was made and then refused to fix it after 1 month of waiting More

Bad service,I bought 4 new tires a year ago from them they promised free tire rotation for life with the purchase of 4 tires and now they told me that promotion is not available they promised free tire rotation for life with the purchase of 4 tires and now they told me that promotion is not available More