Greene Ford Company

We wanted a Ford Edge after a six month period of looking at the Edge along with Chevy, Kia, Hyundai and Nissan. After having visited two other Ford dealers we were not happy with the the way we were treated at the Edge along with Chevy, Kia, Hyundai and Nissan. After having visited two other Ford dealers we were not happy with the the way we were treated. One was not very knowledgeable and the other was slick and evasive. We called Greene Ford after viewing their website and although it was Sunday and they were closed, the call was answered by Bill Plachter who had the Sunday calls forwarded to his personal phone. He was friendly, helpful and answered all our questions directly. He followed up the next day and found the car we were looking for at another dealer. Two days later we closed the deal at a TRUECAR.com rated "better than good" price and Bill absorbed the cost of getting the car to Greene Ford for pick up by us. One key to our being pleased with Mr Plachter was his understanding of finance options and how to work the arrangements with Ford Motor Credit to maximize the savings to us. We're happy campers and my wife loves her new Edge. More

First of all, I want to say I blame myself for falling into the trap that is Greene Ford. I am from Columbia, sc and I found a 2007 Sport Trac online and talked to Bill Plachters on the phone to set up a into the trap that is Greene Ford. I am from Columbia, sc and I found a 2007 Sport Trac online and talked to Bill Plachters on the phone to set up a test drive. Drove it one Saturday and it seemed fine so I purchased the truck. When I got back to Columbia, SC I checked the radiator to find it completely empty. I immediately called Bill, and he began to say "this is a used car, this sort of thing can happen", (etc etc). So I didn't get my bank to send Greene Ford the check for another week, and finally Bill said they would agree to look at the truck if I BRING it to the dealership myself. Thats right, he said to bring a truck with an empty radiator 200 miles to have them look at it.When I did send the check, it took a month to get a receipt so I could register the vehicle and I had to pay a late fee. THEN as I inspected the radiator more, I found a 1 inch crack right on top of it. I called Bill and asked why they wouldn't have noticed a crack on the radiator and his response: "If you didn't see the crack when we test drove it, how would you expect our mechanics to see it?". ISN'T THIS A MECHANIC'S JOB? I had the radiator fixed at a local dealer for $700. One month later the transmission failed. I called Bill, and he told me they could not do anything for me, and I was not surprised. I called the manufacturer to find out that there is a certified pre-owned warranty to cover the transmission. Why Greene Ford would have no knowledge of the warranty I couldn't tell you. I had to pay a $100 deductable for the tranny. Now, the truck still runs hot and leaks radiator fluid and I need to get rid of it asap. Had I checked the radiator while test driving this could have been prevented, however that does NOT make this place a reputable dealer. NOT RECOMMENDED More

Had a great experience. She listened to what I needed and helped me find the right car. I really enjoyed my car buying experience. Would recommend anyone who wants an honest salesperson, to go to her. helped me find the right car. I really enjoyed my car buying experience. Would recommend anyone who wants an honest salesperson, to go to her. More

They went out of there way to make sure that we were happy with our purchase. My vehicle was just as I was told and we were happy when we left with our car. I would recommend them with any purchase. The happy with our purchase. My vehicle was just as I was told and we were happy when we left with our car. I would recommend them with any purchase. They were honest, quick and made buying a vehicle fun. I will definately be back. More

Bill has been nothing less then professional. He has gone far over and beyond the usual customer service. The dealership is clean and inviting and all of the employees so far have been more then friend gone far over and beyond the usual customer service. The dealership is clean and inviting and all of the employees so far have been more then friendly and helpful. We have purchased two passenger vans from them and have had wonderful experiences both times. We hope to do more business with them and Bill in the future! More

All around a wonderful experience! The dealership was inviting, clean, and everyone I encountered was welcoming & helpful. Lori & Chris couldn't have been more helpful not only addressed but met every r inviting, clean, and everyone I encountered was welcoming & helpful. Lori & Chris couldn't have been more helpful not only addressed but met every request I had. Truly a pleasure to do business with. Not only will I again, but I will definately recommend to others. More

Best car buying experience I have ever had. They could not do enough to make sure I was happy and taken care of.After the purchase they called to make sure I still was happy with the car and see if I had not do enough to make sure I was happy and taken care of.After the purchase they called to make sure I still was happy with the car and see if I had a questions. Great, Great,Great Experience. More

Greene Ford was great to do business with. I special ordered a 2011 F150 Supercrew in March 2011. They kept me informed on the status of the truck being built and called me the day that it arrived on th ordered a 2011 F150 Supercrew in March 2011. They kept me informed on the status of the truck being built and called me the day that it arrived on their lot. I also had the dealer install some extra accessories on the truck which they did an outstanding job on. Greene Ford gave me the best price, great service and was true to their word at closing time. Thanks Bill & Chris! More

Very unprofessional, told me I was approved, trying to get me the deal I wanted, never called me back. At least call and say it can't be done. I've bought 5 Fords in the last 8 years, never been late on a get me the deal I wanted, never called me back. At least call and say it can't be done. I've bought 5 Fords in the last 8 years, never been late on a payment. At least I could have received a return call. More

I have purchased six new vehicles from Greene Ford and have used their service department for service on those vehicles. My experience with the sales staff has always been superb in that they have go have used their service department for service on those vehicles. My experience with the sales staff has always been superb in that they have gone the extra mile to find the vehicle I wanted. The service department and the parts department personnel are seriously customer oriented in that they go out of their way to ensure that they have satisfied customers. More