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Gregg Young Chevrolet of Norwalk

Norwalk, IA

Overview
Reviews
4.4
239 Reviews
Call Dealership (515) 256-4010

2501 Sunset Drive

Norwalk, IA

50211

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Showing 239 reviews

February 21, 2024

Took my car in the day before the service. Got me confused with another customer and was rude. Day of appointment no call from the dealership. Tried calling the service department and was hung More

by Keegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital Air Strike
Report | Print
Feb 23, 2024 -

Gregg Young Chevrolet of Norwalk responded

Thank you for providing us with your feedback, Keegan. However, I cannot locate your records or information in our system to reach out. Please contact me at your earliest convenience so that we can discuss your experience in more detail and get the necessary details so we can look into this matter. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

Helpful
February 17, 2024

Car was done timely and with care. Personnel was very pleasant! Greeted when I pulled in person was very pleasant! More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Feb 20, 2024 -

Gregg Young Chevrolet of Norwalk responded

Marilyn, thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

Helpful
February 07, 2024

Jenny and crew have been fabulously helpful in making a big vehicle purchase. This is our second go round and are delighted. Jenny is 10/10 :) More

by brandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenny and Max
Report | Print
Feb 08, 2024 -

Gregg Young Chevrolet of Norwalk responded

Brandy, I appreciate your review and I am glad to hear that you had such a wonderful experience with us. I look forward to working with you again! Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

Helpful
February 02, 2024

The folks at Gregg Young Chevrolet of Norwalk were great to work with! Their communication was excellent! No hassles and they were prompt on all requests. I’d definitely recommend them to anyone looking for More

by Iowacarfan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Garret, Natalie, Max
Report | Print
Feb 05, 2024 -

Gregg Young Chevrolet of Norwalk responded

Thank you for taking the time to share your feedback regarding your experience at Gregg Young Chevrolet Norwalk and congratulations on your new vehicle! Buying a new car is a huge step and I'm honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

Helpful
January 26, 2024

Great service and really good parts department. Friendly, competent and customer centric attitude by all involved! More

by Chuckvandike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Taylor, Michael, Todd.
Report | Print
Jan 29, 2024 -

Gregg Young Chevrolet of Norwalk responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Taylor Burton | Service Manager | tayor.burton@gyautogroup.com

Helpful
January 04, 2024

Everyone was very friendly and professional . We he service was fast . The staff was knowledgeable and very able and willing to answer all of my questions . More

by Daphanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Jan 05, 2024 -

Gregg Young Chevrolet of Norwalk responded

Thank you so much for taking time out of your day to share your experience with everyone, Daphanie. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

Helpful
December 27, 2023

Blake did a great job, fast and easy! Everyone at the dealership was very friendly as well. More

by Donaldredick45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Durbin, Digital Air Strike
Report | Print
Dec 28, 2023 -

Gregg Young Chevrolet of Norwalk responded

Thank you for your great review, Donald! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Gary Burton – Managing Partner

Helpful
December 23, 2023

Everyone was very professional and pleasant to work with! Would buy again from Gregg Young! More

by shepherd7108
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett, Digital Air Strike
Report | Print
Dec 26, 2023 -

Gregg Young Chevrolet of Norwalk responded

Thank you so much for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Morgan Steenhoek Guest Experience Manager 641-787-7152 morgan.steenhoek@gyautogroup.com

Helpful
December 23, 2023

Thank you Jenny and Natalie. First time leaving a dealership; happy, with no remorse, whatsoever. Thank you for taking the time and for having patience with me. More

by richard.armstrong521
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Andreasen and Natalie Burton, Digital Air Strike
Report | Print
Dec 26, 2023 -

Gregg Young Chevrolet of Norwalk responded

Thank you so much for taking the time to let me know how happy you are with your experience, Richard! Feedback from you is one way I know we are achieving our goals. Let me know if I can assist you again! Sincerely, Gary Burton – Managing Partner

Helpful
December 19, 2023

Great customer service ! The gentleman that serviced me was very nice and pleasant ! Outstanding service. More

by shantel1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Air Strike
Report | Print
Dec 20, 2023 -

Gregg Young Chevrolet of Norwalk responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Gregg Young Chevrolet Norwalk team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Taylor Burton | Service Manager | tayor.burton@gyautogroup.com

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