Gupton Motors

Buyer Beware! !!!! Depending on the sales rep you work with, Gupton Motors will charge you up to 500.00 if you ever logged onto the True Car website within 1 year o !!!! Depending on the sales rep you work with, Gupton Motors will charge you up to 500.00 if you ever logged onto the True Car website within 1 year of making a purchase at Gupton. My sales rep Walter Lee, charged me 500.00.This is a direct quote from Walter: “As far as TrueCar goes. If you haven't already applied for a TrueCar discount, DON'T. If you use TrueCar as a resource, TrueCar charges the dealership $500 per car sale (that's how they make money)”. Another sales rep there, Renee Berry said, and I quote “If you have signed up with TrueCar or have any bonus coupons associated with TrueCar the prices will increase $300”. The finance lady told me she didn’t even know what they charge. After several emails with Walter, I never truly understand they charge but was convinced it would be removed I decided to go ahead and order the vehicle. Now I could have raised problems in the finance office, but I was 700 miles from home and without a vehicle. The fact that I never intended to use True Car discount and no discount certificate was created for Gupton, I was charged anyway. After I got home I decided to take it up with management and sent an email to Daniel Gupton who on one site he was the owner and on another site said he was the general manager stating that Walter told and sent part of the emails from Walter claiming they would treat the charge like a rebate. Daniel Gupton would not even answer the email concerning this. I thought maybe it was a bookkeeping thing to show the extra charge. I asked Walter for a price comparison between invoice and MSRP pricing and was told that they don’t do that and refused to send me the information. I had another dealership do this for me without any hesitation and was able confirm that I was getting the invoice price. Renee was happy to give me the invoice price of the vehicle. I was promised 6% below invoice on my vehicle, that included the tread lightly discount, and Gupton financing option. For about a month Walter was stating that I could get a 7% discount, but after being told my Rene, for the GCL it is only 6%. Walter finally corrected himself. You can’t use the True Car discount and the tread lightly discount together but they will still charge you for the True Car fee. Kind of surprising because of my understanding, since tread lightly is an affiliate discount, FCA would reimburse the dealer. With the 500.00 up charge I actually got an approx. 5% discount. I contacted True Car and they seemed interested in knowing this was going on and had never heard of it. After several phone calls and emails, I finally realized that this was like putting the fox in charge of the hen house. They twisted my words and even acknowledged that I never got a discount certificate for Gupton Motors. They didn’t deny that they charge the dealership this much and Gupton never showed proof of the charge. I wouldn’t go against someone paying me 500.00 per car sale. Bottom line is this. Do not log onto True Car as it’s more of a hassle and not worth it to use this service and especially 1 year before going with Gupton Motors. At least get Renee Berry if you still decide to go with Gupton as your sales rep. I know that I will no longer use True Car and Gupton Motors in the future. I did give 2 stars as I got a decent price on the vehicle, just not the great price I was promised. More

Wish I could give them zero stars! They are very quick to call you when it comes to buying a car, but not when they realize they have your registration... Gupton Motor Inc. put the wrong tags on my car in call you when it comes to buying a car, but not when they realize they have your registration... Gupton Motor Inc. put the wrong tags on my car in March 2021 and stuck the wrong registration in the clove box. Let's just say I had a fun Sunday morning with the cops! I called Gupton's after the incident with the cops and left a message. Monday morning I had not received a phone call from them, so I take it upon myself to call. I ask to speak with the person in charge and got sent straight to voicemail. Instead of the man in charge returning my phone call it was the salesman that mixed the tags/registration. He acted like it was my fault. He said, "Well I have your tags right here in my hand." Why in the world did you put the wrong ones on there. It makes no sense to me if they realized they had my tags why I never got a phone call from them as they have had them for about 9 months now! I finally talked to whomever was in charge and he was so kind to give me a sorry it's just a human error. Yes as it is a human error you need to put a better process in place so this does not happen to someone else, such as: double checking the information before putting it on the vehicle or contacting someone when you realize you still have their tags. More

The young salesman is very unprofessional. He will not stop texting me after I have told him several times to stop. Very pushy and arrogant stop texting me after I have told him several times to stop. Very pushy and arrogant More

Great Experience Sales and service both took great care of me. Purchase was easy and have been back for service a couple times now. Mike in the back was on top of thin Sales and service both took great care of me. Purchase was easy and have been back for service a couple times now. Mike in the back was on top of thing and got me fixed up More