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Hendrick Chevrolet Buick GMC Cadillac Southpoint
Durham, NC
820 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 820 reviews
September 16, 2011
My wife and I were pricing around for an Eco Cruze. Durham Auto Mall was the first place we tried, and we may as well have just stopped there. Unlike some other dealers, Durham treated my wife with as Durham Auto Mall was the first place we tried, and we may as well have just stopped there. Unlike some other dealers, Durham treated my wife with as much respect as they treated me; other places just looked past her. Our budget was tight, and Eric and the sales manager worked hard to find a car that they could order in to match the price we needed (and in fact, they got one for a little less than the goal price we quoted them). They always kept that price in mind and, while they showed us our options, they never pushed the upsell. We took a while to make up our minds, and Eric showed saintly patience through the whole process. When it came time to finance, Rodney was every bit the gentleman Eric was. When I was in his office, I was his only concern, no matter who was paging him. I brought in a great preapproved rate from my bank and agreed on his offer to match it. When I came back the next day to sign, he had done a little extra work and chipped that rate down another 1/4%. We had agreed to buy the car already, but he just cared that much about doing the best he could for us. Eric and Rodney are the two people I worked with most at Durham Auto Mall, but every person my wife and I ever met there was the opposite of the care salesman stereotype. Everyone -- managers, other salespeople, receptionists, and mechanics -- was pleasant, respectful, welcoming, and above all trustworthy. When we get another car, we're going back to Durham. More
by Teacher Matt
Employees Worked With
Eric Free, Rodney Dean, Eric Free
Helpful September 01, 2011
Our experience with this dealership was expectional. We contacted them via an internet request and received a response sooner than 24 hours. My initial contact with Elizabeth was good as she was able to d contacted them via an internet request and received a response sooner than 24 hours. My initial contact with Elizabeth was good as she was able to do some initial legwork in order to obtain the exact specifications we were looking for. We were then put in touch with Eric who was our personal sales conultanct. We told them exactly what we wanted, they found it and he immediately was able to meet our price expectations. The deal was done so quickly and smoothly, we didn't even have to go into the dealership. Everything was handled via the internet and the vehicle was delivered to our doorstep and paperwork was signed. Eric did a complete delivery demonstration through the vehicle in our own driveway. We had our vehicle within 3 days...including the time from our initial internet request. We used our USAA buying service as they are a preferred dealership. They proved to meet and exceed our expectations from start to finish. Eric is a complete gentleman and very professional and responsive. We walked away from many other dealerships due to the lack of professionalism and willingness to go that extra mile for us and handle the delivery and pricing structure we wanted. We couldn't have asked for a smoother deal. Thanks you! Sincerely, Stacie & Carl Warner More
by staciewarner
Employees Worked With
Elizabeth Rogers, Eric Duncan & Rodney Dean, Eric Duncan
August 23, 2011
Excellent price on new 2011 Corvette. Both Eric and Michael are very knowledgable of the the products they sell, professional and curtious. Great customer service with a great price! I'm glad we made t Michael are very knowledgable of the the products they sell, professional and curtious. Great customer service with a great price! I'm glad we made the 1 and 1/2 hour drive. More
by jeffnbetty
Employees Worked With
Eric Duncan, Michael Peaks, Eric Duncan
June 27, 2011
Attempted to charge a full third more money for a repair than any other dealership in the area was quoting me. Did a sloppy repair, which resulted in misaligned parts and noise coming from the car. Refused than any other dealership in the area was quoting me. Did a sloppy repair, which resulted in misaligned parts and noise coming from the car. Refused to accept responsibility for this. Wasted a lot of my time. More
by drandeau
Employees Worked With
Byron Pruitt, Jason Rommel,
June 07, 2010
after visiting 9-10 other dealers,Hendrick Durham was a very positive experience.We were treated w/respect,they were informative,friendly & willing to work w/us to make a deal within our budget.they did no very positive experience.We were treated w/respect,they were informative,friendly & willing to work w/us to make a deal within our budget.they did not pressure us for a decision,rather answered all our questions & Paul,the salesman, was the most patient. It was very obbvious Customer Service was their priority.We will definitely return. Paul & Jamar did everything they said they would at the designated time. VERY IMPRESSED! More
by roscoe2
Employees Worked With
Paul Esslin
May 07, 2010
I gave this dealer a great rating because they are friendly and professional. I recently purchased a used 2008 Chevrolet Malibu and received outstanding customer service and a great vehicle. I would r friendly and professional. I recently purchased a used 2008 Chevrolet Malibu and received outstanding customer service and a great vehicle. I would recommend this dealer to anyone looking for a reliable vehicle and great customer service. More
by djackson84
Employees Worked With
Jonathan Honigman
August 19, 2008
When I arrived at the Dealership I was greeted with nothing but smiles. My sales consultant Gevin had a small consultation with me to help me realize what vehicle I wanted to purchase and although I al nothing but smiles. My sales consultant Gevin had a small consultation with me to help me realize what vehicle I wanted to purchase and although I already had a car in mind he made me comfortable with my decision. More
by Demosa
Employees Worked With
Gevin, Troy
July 13, 2008
This was a nightmare! I made an appointment to see a particular car for test drive ect. I recieved two calls from the dealership to make sure we were coming up( an hour and a half drive) We arrived only particular car for test drive ect. I recieved two calls from the dealership to make sure we were coming up( an hour and a half drive) We arrived only to be told the car wasn't there and couldn't get a strait answer why they let us drive all the way there for a car that was somewhere else, they weren't sure where. Finally they figured out they had sent someone else home in it as a loaner. 3 hours later we saw the car, but they made no allowance for our inconvenience and tried to lowbaal our trade we left mad. They called after we were 20 minutes down the road to finnaly appologize for their sorry service and ignorance and offer a better deal, amazing it was impossible to meet our price while there but after we left they were ready to try. no thanks I bought the same day elsewhere at a better deal. More
by roberthoyle
Employees Worked With
2
May 06, 2008
Problem Date: 5/6/08 Sales Rep Gevin-Internet Sales Problem Date: 5/6/08 Sales Rep Gevin-Internet Sales Manager-Carl (?) After negotiating the price of a used car, a 2007 Pontiac G6 White, with deale Problem Date: 5/6/08 Sales Rep Gevin-Internet Sales Manager-Carl (?) After negotiating the price of a used car, a 2007 Pontiac G6 White, with dealer in person (spending over 2 hours at dealership), we were unhappy with final price. After arriving home (45 minutes away) we reconsidered and contacted dealer again. Agreeing to take the deal which was involving an OTD price, (including taxes, tags, title and processing fees) If dealer would honor the advertised trade value for our 2006 Toyota Tundra, valued at 19800 (trade in). Manager Carl called to tell us that we should come back to the dealer, letting them appraise the vehicle and ensuring us they could meet payoff which was 19800. We said we would come in if it would NOT be a waste of our time ONLY. He assured us they wanted to make the deal, as they had just had a meeting with the president of the company earlier that day instructing the dealership to persue any deal that would be *green* for them. He assured me if I would drive all the way back to the dealership-they could complete this deal for us. So we set a time to be there at 6:30pm. We arrived and the car we were intending to purchase was not even prepared. We were asked to wait (about 45 minutes) as our vehicle was inpected by their appraisal team. We were then presented with a deal that was not at all what we were assured on the phone. The deal they proposed showed an itemized list for the Pontiac purchase-the quoted OTD price was incomplete, the tax line was left blank. NOT figured into our estimate. They trade compensation they offered was 16k, which was 3800 less than we were boldly led to believe the dealer would honor (by Carl? Over the phone). We were of course very unhappy with their offer as it in NO way resembled what we had discussed on the phone. I reminded Gevin of what had been promised and his excuse was that this gentleman we had spoken to had already left for the day. We of course, did not accept this deal. We left the dealership, and made it clear why we were leaving. This trickery played by the dealer cost us 70 miles on the vehicle we are trying to trade in, large amount of gas, and 3 hours of our time. The dealer was intentionally misleading in order to lure us back into their office, without producing the terms we were assured over the phone. More
by matthutch
Employees Worked With
Used car purchase w/ Trade
April 07, 2007
Worst dealer experience in regards to service, and paint and body repair. Very friendly, but completely incapable of performing repairs as stated or in an acceptable number of attempts. and body repair. Very friendly, but completely incapable of performing repairs as stated or in an acceptable number of attempts. More
by virtualmiller
