INFINITI of Kansas City
Merriam, KS
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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What a great team! Always friendly, always smiling and wow... what a place for service. I was in awe by the service bays and the waiting area. They really know how to take care of someone waiting for he wow... what a place for service. I was in awe by the service bays and the waiting area. They really know how to take care of someone waiting for her car to just get normal service. Highly Recommend. More
Had some bad experiences with major infiniti which is the old dealership. I heard that they were now under new owners and thought I would try them out. Boy was I impressed. Like it was never the old place old dealership. I heard that they were now under new owners and thought I would try them out. Boy was I impressed. Like it was never the old place. They moved and everything. They are now a little further away from me, but it is well worth it. I was so impressed with Dave especially, but also the hospitality. I would DEFINITELY recommend! More
I was worried about going into a service department as I always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. always am. But, I spoke with Dave (Grooms) and he put me completely at ease. Couldn't be happier. More
Wonderful state of the art facility with many amenities. Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as Dave Grooms is the very best- courteous, friendly, personable and explains all services and costs. I would recommend this organization to anyone - as it was referred to me! More
The service department is always friendly and helpful when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're w when I arrive, and they complete service in a very timely manner. The dealership has a very comfortable waiting area so you don't feel like you're waiting for very long. Always a great experience. More
The service center at Infiniti of KC does a very poor job, basically masking the problem rather than fixing it, and VERY dishonest to boot. There isn't enough space in this box to describe the problems I job, basically masking the problem rather than fixing it, and VERY dishonest to boot. There isn't enough space in this box to describe the problems I've had with this dealer's service department. Very expensive! This is an Infiniti, not a Rolls Royce! Save yourself the trouble. I will now drive 100 miles out of my way to get my car services rather than deal with these lying xxxx bags. More
Levi was knowledgeable, friendly, and patient as we selected out Infiniti. He is the type of person that one enjoys doing business with and is definitely a customer advocate. All of the folks at Infi selected out Infiniti. He is the type of person that one enjoys doing business with and is definitely a customer advocate. All of the folks at Infiniti KC were polite and respectful and made this experience feel professional and polished. More
Mr. Webb; I am very sorry for the rotten review; I Mr. Webb; I am very sorry for the rotten review; I should have taken a step back and given more thought as to what I needed to do in order to get o Mr. Webb; I am very sorry for the rotten review; I should have taken a step back and given more thought as to what I needed to do in order to get our problem resolved. I took off on the wrong path, never giving you a chance before writing my review, I was wrong. Please know that I have learned a few life lessons because of your kindness, knowledge and thoughtfulness. You read my rotten review and did not hesitate to contact me to ask about the details, wanting to hear my side; you listened while I explained (babbled on), about the doom we were facing. Mr. Webb, you have the patience of a saint, your ability to bring the whole picture into view, along with your calm approach in dealing with a problem shows what a wonderful man you are! I am truly thankful for your time, concern and most of the entire lesson I will carry with me, always! Thank You, Teresa L. Jurkovich More
I highly recommend this Dealer. From the initial greeting I received when I walked in to the final walk through on my new car, the service and overall experience was outstanding. They truly represe greeting I received when I walked in to the final walk through on my new car, the service and overall experience was outstanding. They truly represent a luxury brand and the attention to detail and care about my customer experience was unmatched. It was leaps and bounds better than any of my previous car-buying experiences. The dealership itself is an amazing looking building that screams "state of the art", which is relevant because the Infiniti products all have technology that is above and beyond the competition (BMW, Lexus, etc). I wasn't sure about getting an Infiniti at first, but after speaking with Richard and Joe at this Dealership, I immediately felt more comfortable with them and was given a thorough demonstration on what Infiniti has to offer versus the competition. Having purchased numerous vehicles from varying dealerships in different states, this experience was just different. It was painless from start to finish, which was refreshing. Like many people, I' m very skeptical of car sales people in general, but Infiniti of Kansas City really took the time to get to know me, find out what my needs were, and help find the right product for me. I never felt pressured and I really learned a lot about the cars, they really took the time to make sure I understood the contract and other details. I was almost sad to leave because I enjoyed talking with the staff so much, but I was thrilled with my new Infiniti and will be back soon! More
This was my first used car purchase. Bliss made the experience great. He was extremely helpful and knowledgeable about his product. I would not hesitate to refer any of my friends or family to Infiniti experience great. He was extremely helpful and knowledgeable about his product. I would not hesitate to refer any of my friends or family to Infiniti of Kansas City or specifically to Bliss Kim. More