Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

INFINITI of Scottsdale

Scottsdale, AZ

Overview
Reviews
Vehicles
4.6
638 Reviews
Call Dealership (480) 448-2423
View Awards

7601-1 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

Directions

By Type

Showing 638 reviews

September 20, 2023

Stay away! ! I bought a car that is unsafe and now coasting over $10,000 to repair!!!! More

by Kris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim
Report | Print
Sep 20, 2023 -

Kris responded

I Purchased an Infiniti QX 80 in March and in August I took it for an oil change and they discovered an oil leak that then turned into a whole slew of issues. I would recommend not buying a car from this dealership as they are dishonest, unhelpful and rude! when I test drove the car it had the shake when I was stopping the salesman told me “it was just the ABS brakes” I thought we’ll maybe because it’s a big heavy car and I’m not used to it…(turned out the CONTROL ARMS where bad, yes what controls the car!!!!!!after a few weeks of driving it and realizing something wasn’t correct, it became very hard to speak to anyone especially the service department. When I finally spoke to someone they didn’t have appointments for a while and I was told they would not be able to give me a loaner car as I requested… cause I have 3 children I drive to school, sports and work. I can’t not have a vehicle as I was told they couldn’t give me a time frame of how long they would have the car. Good thing I brought it to different dealer that gave me a qx80 loaner cause it took 4 weeks for repairs and warranty company. And driving the new qx80 loaner compared to mine was worlds apart! That’s how I knew for sure how poor mine drove and was hard to control!!!! After warranty company paid $6000. And I paid $2000 in repairs now the check engine light is on and there are multiple other issues with this car. Another 6000 in repairs. This car was never checked and was put out for sale as a UNSAFE vehicle. Multiple multiple multiple issues with this car I would say save the headache, your time and money and do not buy a car from this dealership. I cannot believe the issues I’m having with a car. We are talking over 10,0000 for repairs so far!!!!!Nothing is right on the car not even the tires!!! Two different sets of tires…and worn down unevenly…🤨

Sep 21, 2023 -

INFINITI of Scottsdale responded

We'd like to look into this situation further. Please contact William Munz, Executive Manager, at 480-718-3835 at your earliest convenience.

Helpful 1
September 10, 2023

Sales personnel very knowledgeable and professional. The purchase of the vehicle was very easy and non-stressful. More

by Jose S.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler-training department , Kiefer Candelaria
Report | Print
Sep 11, 2023 -

INFINITI of Scottsdale responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

Helpful
July 04, 2023

Very customer oriented. Not pushy or demanding. Just available for your needs. Always professional. Thank you More

by avemariarx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Delvecchio
Report | Print
Jul 05, 2023 -

INFINITI of Scottsdale responded

We appreciate the comments on your experience with us, we hope we can assist you again soon!

Helpful
July 04, 2023

The sales process was unpressured and efficient. Sales, trainer and service staff were very understanding of our needs and concerns and the new car they had on the lot fit our requirements perfectl More

by dlindquist516
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Travis Lee, Matt Del Vecchio, James Hedine, James Bakalar, Bill Munz
Report | Print
Jul 05, 2023 -

INFINITI of Scottsdale responded

We appreciate the comments on your experience with us, we hope we can assist you again soon!

Helpful
June 28, 2023

My experience of working with this dealership was excellent. Every aspect of the transaction went well. More

by Steve Sanghi
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Candi Hartzer
Report | Print
Jun 29, 2023 -

INFINITI of Scottsdale responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

Helpful
June 02, 2023

good team of sales, information and financial documents already have my first service appointment booked More

by rupy13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Pablo Samayoa, Courtney Mutema, Eddie Francisco, Tony Mancillas, Stanley Brown, Kiefer Candelaria
Report | Print
Jun 08, 2023 -

INFINITI of Scottsdale responded

Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries. 

Helpful
April 24, 2023

My sale/purchase experience was good and met expectation. My first, 10K miles service experience was not in keeping with my expectations or in keeping with other luxury car dealership experiences I have h More

by dtjgodbold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candi Hartzer
Report | Print
Apr 24, 2023 -

INFINITI of Scottsdale responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

Helpful
March 30, 2023

I have been buying cars from this dealership since 1990. Love the cars, love the service. More

by odrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy (service dept), Lee Jones
Report | Print
Apr 03, 2023 -

INFINITI of Scottsdale responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
March 10, 2023

I was treated wonderfully by my Service Advisor, Matthew D. I will be back for my service on my Infiniti. More

by Tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Delvecchio
Report | Print
Mar 13, 2023 -

INFINITI of Scottsdale responded

We appreciate your positive review about your recent experience with us!

Helpful
February 11, 2023

The dealership is always clean and the staff is very attentive. It's a pleasure to go there. More

by Blackwell1671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Delvecchio
Report | Print
Feb 13, 2023 -

INFINITI of Scottsdale responded

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

Helpful
1
2
3
...
64