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INFINITI of Valencia

Valencia, CA

4.3
74 Reviews

24055 Magic Mountain Parkway

Valencia, CA

91355

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Showing 74 reviews

June 06, 2023

Armin in Services was a very friendly & helpful guy. I’ll make sure to always book with him going forward. More

by Kandy_C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armin Lashgarnevis
Oct 28, 2023 -

INFINITI of Valencia responded

Thank you for sharing your positive experience with Armin. Best wishes

May 15, 2023

Ray the manager was perfect in his customer service. He was very hospitable, and curious. He took care in making me feel very comfortable. More

by donnabevans1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray
May 23, 2023 -

INFINITI of Valencia responded

Hi Donna, thank you for taking the time to leave a review for us at Infiniti Of Valencia. We're happy we could meet your expectations!

April 18, 2023

Great service by good people as always. The continue to provide a high level of service More

by jackyjk63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 23, 2023 -

INFINITI of Valencia responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 12, 2023

Gabby is the best when it comes to servicing my vehicle. I look forward to my service appointments. More

by tangatee16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
Mar 15, 2023 -

INFINITI of Valencia responded

Hi Tangatee, thank you so much for your positive comments about Infiniti Of Valencia and your experience.

March 01, 2023

We had an amazing experience purchasing our vehicle. Ray and Gonzalo were amazing! They both went above and beyond to meet our customers needs. The process was quick and we will recommend this dealer to More

by Liz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray and Gonzalo
Mar 06, 2023 -

INFINITI of Valencia responded

Liz, your satisfaction is our top priority. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

February 08, 2023

Excellent dealership. Last 6 cars have come from Infiniti of Valencia. Ray Boroumand is a fantastic Sales Mgr who is kind, thoughtful and does not pressure. Over the yea More

by LEASED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Boroumand
Feb 26, 2023 -

INFINITI of Valencia responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help and Ray appreciates your loyalty to us.

February 01, 2023

Always there to service my car or answer questions when I need them. Friendly helpful service. More

by jmfujimoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 08, 2023 -

INFINITI of Valencia responded

Jm fujimoto, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

Feb 08, 2023 -

INFINITI of Valencia responded

Jm fujimoto, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon!

December 07, 2022

Took my vehicle for an exhaust rattling issue. Was told it was due to my transmission. I pains over $8000 for a new transmission, clutch and other services, but it didn’t fix the original issue I More

by GuamBomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Dec 15, 2022 -

INFINITI of Valencia responded

Hi there, I would like to get some more details about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at (661) 505-7800 at your earliest convenience and we will do our best to resolve this with you.

Dec 15, 2022 -

GuamBomb responded

The vehicle is in the shop today for a new exhaust. I was told Infiniti will cover the labor costs, but I still will end up coming out of pocket for over $1000 for the parts

November 01, 2022

Walked in and was greated by Ray Boroumand, the Sales Manager. He welcomed me to his store. The entire purchase process went smoothly, from start to finish! Best experience I ever had buying a car. Would More

by Ccboroumand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Boroumand
Nov 08, 2022 -

INFINITI of Valencia responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Valencia. We can't wait to see you again, have a great day and enjoy your Qx50

September 16, 2022

AUTO DEALERSHIP POTENTIAL FRAUD ALERT! I recently moved to Valencia, CA and had to switch car dealerships for service. With the Infiniti of Valencia shop being less than 10 minutes from m More

by JPotter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Team
Sep 23, 2022 -

INFINITI of Valencia responded

Hi Jeremiah Potter, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please contact us at (661) 505-7800 so we can understand your situation better in order to try and turn your experience around. Thank you, Infiniti Of Valencia

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