Jeff Belzer's Roseville Chrysler Dodge Jeep Ram

Very bad experience. They totally did the bait and switch. They complained of having spent so much time with us(20min.) that a deal should be made. The old quilt routine. If you want some real laughs switch. They complained of having spent so much time with us(20min.) that a deal should be made. The old quilt routine. If you want some real laughs and car salesmen go to this place! More

Joey and Justin failed to follow through on their supposedly guaranteed quote for a new vehicle. After we came to an oral agreement on the price for the vehicle, I put down a deposit for the vehicle supposedly guaranteed quote for a new vehicle. After we came to an oral agreement on the price for the vehicle, I put down a deposit for the vehicle. They promised to have the vehicle in stock the next day (as they had to obtain if from another dealership in town). The next day, I found out that the vehicle was sold to someone else. I wasn't told about this until I called to ask when I could come and pick it up. When I asked for a refund of my deposit, Justin said I had to come to the dealership to get a copy of the refund receipt. Justin was rude and unprofessional and blamed me for his screw-up. He tried to say that because I chose to do business over email (something I strongly recommend) this happened. The real story is that Justin only called the other dealership and left a message stating that he wanted them to send over the vehicle. He then told me that the vehicle was mine. In reality, he never confirmed with anyone that the vehicle was actually going to be sent - and in fact it had already been sold when he promised the vehicle to me and required me to put down a deposit. Roseville Jeep has lost a customer for life and all my friends and family will know about their poor customer service. More

With the help of Salesmen Extraordinaire, Jim Rue, I was able to upgrade on my trade in of a Dodge Caravan to a Chrysler Town and Country with lots of bells and whistles and keep my monthly payments in the able to upgrade on my trade in of a Dodge Caravan to a Chrysler Town and Country with lots of bells and whistles and keep my monthly payments in the same range it had been before. My teen age daughter was especially happy with the whole experience - especially when Rue went the extra mile to get us headphones for the DVD player in time for a big trip! We are always welcomed by staff when the van needs service. I really appreciate working with Tim Larson in service because that's where your ongoing relationship with a dealership is tested. Tim really listens and takes great care of us. I enjoy the atmosphere in the waiting area too - whether it's to work on my computer or visit with other customers over a cup of coffee and donuts. Roseville Chrysler is a great place to do business! More

I was real satisfied with the purchase of my new 2011 Chrysler 200. The car was ready and cleaned perfect. Roseville Chrysler has a one nite introduction to all new buyers of new cars purchased. This was Chrysler 200. The car was ready and cleaned perfect. Roseville Chrysler has a one nite introduction to all new buyers of new cars purchased. This was very helpful to me and my wife. The person giving this service told us everthing we didn't know or understand about our new car. The day I picked up the car they took the time to introduce us to all the employees who would service my new car. I had some problems with programing my nav/gps on a Saturday trip up into norhern Minnesota. I called my sales person and he spent time researching the problem and it was something I was doing wrong. This was to me a great help. I felt he went that extra mile for me. My first oil change was very complete and everything was checked out by the service dept. Great job on this. Roseville Chrysler treated my family real well. My sales person was very friendly and knew what he was selling. Great job Dave More

I bought a 2006 Toyota Tundra,Joey and Jim and I decided I bought a 2006 Toyota Tundra,Joey and Jim and I decided on 16650 with 3000 down. well after the business manager suffleing paper work it came to 148 I bought a 2006 Toyota Tundra,Joey and Jim and I decided on 16650 with 3000 down. well after the business manager suffleing paper work it came to 14800, so that should be 13650, what a rip off place and dont try and call cause no one seems to have a memory and you can only leave a message, and NO one calls back (what unfair cheats) i don't know what would happen to a young gal that really loved a certain car. Use car sales always seem to have to prove why they"re rated least trusted. More

I went into the dealership looking to trade my Jeep I went into the dealership looking to trade my Jeep Wrangler in for a Jeep Grand Cherokee. I was greeted warmly by Eric who was quite professional a I went into the dealership looking to trade my Jeep Wrangler in for a Jeep Grand Cherokee. I was greeted warmly by Eric who was quite professional and very knowledgable about his product. He offered me fair trade value for my Wrangler and a great price on the Cherokee. His manager Troy stopped by and was very nice and thanked me for the business. I also got a great rate in their finance department and the whole process was done in about an hour. Great place to buy a car! More

This place is out to rip you off. Stay away. 1 week after buying a car from here my drive Axel broke. And my check engine came on. Troy the manager here refused to pay to fix the car. This place sells junk c buying a car from here my drive Axel broke. And my check engine came on. Troy the manager here refused to pay to fix the car. This place sells junk cars. Do not trust these guys, they are crooks. More

I just purchased my 4th vehicle from Roseville. I Keep going back because of the excellent service I have recieved each and every time. The sales manager Troy and the Finance mgr Doug did an excellent jo going back because of the excellent service I have recieved each and every time. The sales manager Troy and the Finance mgr Doug did an excellent job. I got a great deal and great financing. I would recomend them to anyone More

Very bad experience. I have poor credit so I just started with a phone call to see if I could purchase a car. Two weeks and about 20 phone calls later,(including a very frustrating conversation with started with a phone call to see if I could purchase a car. Two weeks and about 20 phone calls later,(including a very frustrating conversation with Justin about overtime that they couldn't count (I don't recieive overtime, I am salaried, but he didn't get that due to the fact that I am paid 2 x's per month and so my check stub reads that I have 86 hours per pay period, a very common accounting practice) Yes!! It's a miracle!! They (Justin and Doug) assured me (over and over) that my loan is approved, they have a nice car for me. Bring in my $1000 down and sign the papers and drive away!! I did it! The car was beautiful. 7 days later, I received a phone message from Doug stating that my credit score had dropped 100 points in ONE day and the bank would no longer fund this loan and I needed to return the car. I called the lender, they said that the paperwork was not complete and that was why the loan was not funded. In the meantime, Doug and Justin had found another lender and could sell me ANOTHER car, just return the first one...They must be CRAZY if they think I would drive another car off of their lot. If they could find a lender that would work with me, I am sure someone else can too. I agree with the previous entry....These people must make minimum wage and have little or no "finance" training, they really know nothing about financing. My advice to anyone thinking of even looking at a car here....run for your life!! More

First of all, we bought a used '09 RAM 1500. We told Doug that we could not put down $1000, but that our taxes were coming. He said to bring in money when we could. We put down $500 within a week. Th Doug that we could not put down $1000, but that our taxes were coming. He said to bring in money when we could. We put down $500 within a week. The next week he said that he was going to deposit the remaining $500 - which we did not have. We worked out a deal that we would bring in $100 every two weeks. Which was fine, but we had an understanding that we'd pay him with our taxes, not the next week! Secondly, the truck only came with one key. It's not just a regular key, but an 'automated' one, that costs about $200. If we had known it only came with one key, we would have negotiated it into our deal. The fact that neither of the salesmen mentioned it, should have let me know the kind of place we were dealing with. Thirdly, our one key was not working 100% of the time, so on Friday, I ordered one through the warranty, and one extra. They told me it would cost $140 to get them both programmed. They told me they'd order it on Friday, and to pick them up on Tuesday. Tuesday, I came into the dealership explaining why I was there. They told me it'll take 1/2 hour. I had both of my little girls with me, and it was a school night. An hour later, I asked the status of the keys. The guy told me 'We're almost done, but we only have one key.' (Remember, they were to have been ordered Friday!) I inform him that I was quoted $140 and it would last 1/2 hour. A little more time goes by, and my name is called to the cashier. She hands me the paperwork with the price of almost $300! Immediately I tell her I'm not paying that. She calls back the service guy and says he'll fix it. Oh, and by the way, they 'magically' found the second key. So he 'fixes' the paperwork, and now I have two keys for the price of $160. I'm underwhelmed with the customer service and knowledge of the staff at this dealership. I will not be returning to their service department. I will not recommend this dealership to anyone I know. In fact, I will recommend anyone who will listen to run the other way! More