Koons Clarksville Chevrolet Buick GMC

Dealer made buying process easy and also provides help after it was complete. Staff was very knowledgeable about the vehicles. after it was complete. Staff was very knowledgeable about the vehicles. More

Sold me the wrong vehicle. Not the vehicle I purchased from the website. The pictures shown for the vehicle and the description given were not correct. The vehicle I bought had Not the vehicle I purchased from the website. The pictures shown for the vehicle and the description given were not correct. The vehicle I bought had a front grille guard, fog lights, decals on the sides, different rims, fender flares, and in the back a sport bar. The dealership told me that it was a stock photo after the fact, after I had already signed all paperwork, paid for the vehicle, and the vehicle arrived. They mentioned speaking with the general manager to fix the issue for the misunderstanding, and they wanted to split the cost of the front grille guard and the back sport bar, which were the two things I really wanted. I agreed to this the next day, and they denied it, stating that I had bought the right vehicle, that it wasn't their fault that the website had the wrong vehicle and that nobody told me it was the wrong vehicle. That if I wanted the parts, I would have to pay full price for them, they were not going to split the price or install them for free, because it was not their mistake. I also had to write my sales rep. and advised him that the back left signal light wasn't working. I also noticed that in the cabin, it was also missing a plastic cover. This is after they did an inspection on the vehicle and I was already home (2hrs away) that I noticed these things. I would have to say that the vehicle is beautiful, but it's not the vehicle I bought. So, the only way to solve this issue, the dealership just wanted to return the money and for me to buy another vehicle. It's easy for them so say this, because they are not the ones driving 2hrs to buy the vehicle, taking time to do this, and it's taken me 2 weeks to pick-up the vehicle and drive it off the lot. I don't have time to waste, to search for other vehicles, and wait for them to arrive on different dealerships. I chose this one, because the vehicle had everything I wanted, oh so I thought, and the dealership wasn't too far away. They would rather lose a $43,000 sale, than honor what they told me at the dealership. I'm not happy at all, but I don't have the time, not the resources to return the vehicle, search for other vehicles, and wait for them to arrive on different dealerships. I will keep this one, because my kids liked it, but I'm not happy with the dealership in Koons Clarksville, MD. Giving it a two star not a one star because of my sales rep. Spencer Maher, he was very polite, respectful, and it's because of his great customer service, that I bought the vehicle. Thank you Spencer for being so professional and courteous, answering my texts and trying to solve all of the issues, after the fact. More

Sales person (Corina) was friendly and professional. Very good test drive. Fairly quick purchase process, financing, and other paperwork. Vehicle was very clean and they delivered it as well. I would re Very good test drive. Fairly quick purchase process, financing, and other paperwork. Vehicle was very clean and they delivered it as well. I would recommend the dealership based on my one experience. More

I have found The personnel at Koons to be very helpful especially Iqra Khan She was very understanding of my wants and easy to talk to. Thanks you Bill Lager especially Iqra Khan She was very understanding of my wants and easy to talk to. Thanks you Bill Lager More

Kacey is so welcoming and always has a smile. Koons service department is wonderful! Kacey is wonderful and the service department is fantastic! Koons service department is wonderful! Kacey is wonderful and the service department is fantastic! More

It's easy to schedule a service appointment online, and the problem was identified and repaired in a matter of hours. the problem was identified and repaired in a matter of hours. More

Sales staff was very helpful and responsive. The managers worked with me to closed the deal. Overall they made buying the vehicle a positive experience. The managers worked with me to closed the deal. Overall they made buying the vehicle a positive experience. More

From beginning to end, Mark was extremely professional and courteous in taking care of my needs. I asked him if I could do a review regarding his assistance with me throughout my time there. He made me and courteous in taking care of my needs. I asked him if I could do a review regarding his assistance with me throughout my time there. He made me very comfortable from beginning to end. I am a new customer to Koons and that’s the place I will continue to have my vehicle serviced. Thank You Mark More

Great place to buy your next vehicle! I drove 1200 miles from Omaha, Nebraska to buy my Jeep Grand Cherokee L Summit Reserve from Koons because of the GREAT DEAL I got! I got a Fantastic I drove 1200 miles from Omaha, Nebraska to buy my Jeep Grand Cherokee L Summit Reserve from Koons because of the GREAT DEAL I got! I got a Fantastic Vehicle at a Jaw Dropping price, and would not hesitate to make that 1200 mile drive again for my next vehicle! Everyone was very helpful in the whole process, and there were no hiccups during the process! I HIGHLY Recommend Koons Chevrolet Clarksville for your next vehicle purchase. More

My experience was great. I was kept informed as to what was needed to repair my corvette. Even though parts needed to be ordered for the repair I was informed every step of I was kept informed as to what was needed to repair my corvette. Even though parts needed to be ordered for the repair I was informed every step of the way. When the parts were expected, when they were received, and when the repair was completed. Thanks to Kacey for all of her assistance. Great job. More