Koons Tysons Chevy Buick GMC

I bought a used car from them in March of 2008. In the paper work, we did an I Owe You for things that I found wrong and they promised to fix. First, let me point out that this was a very bad judgment ca paper work, we did an I Owe You for things that I found wrong and they promised to fix. First, let me point out that this was a very bad judgment call on my part. You should never leave a dealership with a car until all problems are fixed. With that said, I took the car home and called to make an appointment to drop off the car for service. They perform the $15 service with no problem. The other two services were in the $300 range and instead of fixing them; they came up with all sorts of clever ways to tell me why they were not going to fix them. The first one was it passed the inspection; therefore, we do not need to fix it. Mind you, I have checked with three other mechanics and they all said it was necessary to fix. In fact, I told them that I was not going to fix the problem with their shop and that I just needed another opinion. Darren Wilson is a very nice person and at times, he seemed to care about my problems, but did not do enough to get my problems resolved. Carlos Lames is the used car sales manager and he never returned any of my calls, and should never be trusted. Andy Lane was the person who promised me that the work would get done and that I had nothing to worry about. He is a liar and then some. He now has temporary amnesia, how convenient. Andy Lane is another person that you should never trust; in fact, I do not recommend this dealership to anyone, not even my worst enemy. More

I had a problem where my 2006 GMC sierra gave a "check oil level" warning after having just picked the truck up from an oil change. After I found that there was very little oil on the dipstick I promptly oil level" warning after having just picked the truck up from an oil change. After I found that there was very little oil on the dipstick I promptly called the service departmen back and explained. I talked to Jim Cox who very Quickly put me through to the Shop foreman Jack White. I was asked to put some oil in it to bring it up to level and bring it back to service to check for leaks. I had to add a quart of oil to bring it back into the safe zone. When I pulled into the service bay, I was very surprised to see that all of the service advisors and the forman were there waiting for me. They all showed concern for what had just happened. They pulled the truck into the service bay. No leaks were found. It seems that the pump used to put oil into the vehicles had malfuntioned and no one double checked the level. They had to add almost another quart to fill up the truck. As a way to ease the pain of driving back out there, Jack put 10 gallons of gas back in the truck. I was VERY PLEASED when I found this out. I feel it was a very good way to re-imburse the customer. I was very pleased with how the crisis was handled. I only hope that the machine that was used to fill up my truck with oil the first time is checked and repaired and that the mechanic starts checking the oil level before sending the vehicle out the door. I was pleased with the quick response and concern that Jim Cox, David Palumbo, and Jack White all showed. I am writing this because all too often, when people write a review or comment about a service organization, it is the bad things that get written about. I wanted to write to tell about a crisis that was handled VERY WELL. More

I bought a new GM Envoy for this dealership in 2004 and my warranty is about to expire. That said, my wife and I have been dealing with the service department for ~ 3 years. In a nutshell, here is ther my warranty is about to expire. That said, my wife and I have been dealing with the service department for ~ 3 years. In a nutshell, here is there pattern: 1. Undelivery of services requests 2. Repeat visits required to fix a problem 3. Systematic overcharges and not honoring coupons at billing 4. Indifference to customer time and inconvience. If GM corporate cares about customer dissatisfaction, it need not hire a high priced consultant to find the ideal model of a panoramically failed operation. This is about as good as it gets. If Mr/Mrs. Koons has any shame (or at a minimum, cares about brand value), then they should take this operation to intensive care. It is nearly flatlined. Stay away. MR More

The worst experience I have ever encountered. Fortunately, we were able to disect their lies before completing the sale and left the dealership without looking back. Incompetent, dishonest, and u Fortunately, we were able to disect their lies before completing the sale and left the dealership without looking back. Incompetent, dishonest, and unfriendly. You will definitely gamble with your money if you deal with these people. And it will not be in your favor if you sign the dotted line. More

I brought my 2002 Oldsmobile Alero for service to JKoons Pontaic-Buick-GMC in Vienna, VA on Feb 8, 07 for an issue with my engine coolent light coming on and the car overheating. They kept it for the night Pontaic-Buick-GMC in Vienna, VA on Feb 8, 07 for an issue with my engine coolent light coming on and the car overheating. They kept it for the night and reported it fixed the next day and picked it up. As I was driving home, my car repeated the same problems. I made it home and called them right away. They informed me that they could not do anything until the next week. I felt the car was unsafe to drive and had it towed there since I did not want to be stuck on the side of the road if it had stalled. They came back and said it was the coolent system again and it was problem they hadn't seen before. They are now refusing to pay for the towing from my place to the shop. This is the 2nd time that I have gone to this GM qualified repair shop and driven it home and had it stall out on me. The previous time, i had to wait an hour and a half for them to come tow it back. I am very displeased and regretful I have ever taken my care to this GM dealer. I would expect the service manager to pay for this towing since the original problem was not found. I am paying for quality GM service and feel like I've received cheap gas station service. I would like to have this resolved as soon as possible. Feel free to contact me at any time on my cell phone. More

I brought my 2002 Oldsmobile Alero for service to JKoons Pontaic-Buick-GMC in Vienna, VA on Feb 8, 07 for an issue with my engine coolent light coming on and the car overheating. They kept it for the night Pontaic-Buick-GMC in Vienna, VA on Feb 8, 07 for an issue with my engine coolent light coming on and the car overheating. They kept it for the night and reported it fixed the next day and picked it up. As I was driving home, my car repeated the same problems. I made it home and called them right away. They informed me that they could not do anything until the next week. I felt the car was unsafe to drive and had it towed there since I did not want to be stuck on the side of the road if it had stalled. They came back and said it was the coolent system again and it was problem they hadn't seen before. They are now refusing to pay for the towing from my place to the shop. This is the 2nd time that I have gone to this GM qualified repair shop and driven it home and had it stall out on me. The previous time, i had to wait an hour and a half for them to come tow it back. I am very displeased and regretful I have ever taken my care to this GM dealer. I would expect the service manager to pay for this towing since the original problem was not found. I am paying for quality GM service and feel like I've received cheap gas station service. I would like to have this resolved as soon as possible. Feel free to contact me at any time on my cell phone. More

Took in my Chevy Tracker in late October for a repair under extended warranty -- the engine threw a rod and punctured the engine block. One dalay after another--wait for the adjuster or find something e under extended warranty -- the engine threw a rod and punctured the engine block. One dalay after another--wait for the adjuster or find something else that they should have planned on fixing to begin with and then wait for parts--I get the car back after eight weeks. The service writer kept saying the warranty would pay for a rental, and the boneheads at the warranty service center kept telling me to deal with the service guy are my conduit to them. Now, GM Protection Plan only wants to pay for eight days of rental, and the dealership is denying any culpability. More

I purchased a 2006 Trailblazer through the dealership. At the final purchase, I was charged for Gap Coverage and was told that they would also pay the deductable if anything should happen. I read the fin At the final purchase, I was charged for Gap Coverage and was told that they would also pay the deductable if anything should happen. I read the fine print and it explicitly said otherwise. I also bought the paint and dent coverage at that time. Since then (approx. 4 months) I had to return for service and I was told that the paint and dent coverage was only for manufacturer defects and did not cover anything else. Both of these show a total lack of knowledge on their part. A defective battery had to be replaced as it was leaking. The engine compartment was not cleaned and as a result the power steering lines were corroded and rusted. I was told these will not be replaced even though the battery was defective. Through all this, I have been to the dealership 5 times (of which 3 were a waste because when I showed up at the "scheduled" time, I was told to come back because I wasn't on the schedule. I would never recommend them to anyone. More

It was a nightmare, I dropped my car off and they didn't even call me to let me know they was not doing work on it so I would have to drop it off the next day. I had to find my own ride to and from work to even call me to let me know they was not doing work on it so I would have to drop it off the next day. I had to find my own ride to and from work to the dealship. I would never go back, lets see if they actually fix my car since they said they didn't know what the noise was!! More

My husband and I purchased a new 2004 GMC Envoy from this location in May of 2004. The closing took well over 5 hours to complete which should have told us something at that point. Not having driven the Envo location in May of 2004. The closing took well over 5 hours to complete which should have told us something at that point. Not having driven the Envoy more then 500 or so miles it stales as I am driving it. We have to have it towed into Koons. They gave us a little attitude when we asked for a car to borrow while ours was beinig worked on. After we got our car back it again started having problems not more then 300 miles later. Again we had to take the car back and again they gave us a problem when we asked for a car to drive..I was 9 months pregnant at the time which is the only reason they gave us the car to use in my opinon. We got the car back but they had not fixed the problem. Again we had to take the car back and they said they will fix it but we can only borrow a car for two days and if it takes them longer to fix the car then we will have to pay for a rental..the brand new Envoy had less then 1000 miles on it..at that point I had driven rental cars more then the car I had just bought! We tried to complain to management about the very very poor workmanship and attitude of the service dept. They would not listen to anything we had to say and I also have to say the management of this location is nasty to their customers and unwilling to make right a bad situation from the beginning. After a few months of going back and forth with the dealership and them saying that they looked at everything on the car and nothing was wrong we took it to another dealer in Leesburg and they found that we had a defective fan clutch and they fixed it in one day. What the dealer in Tysons took months to look at and swore it was our imagination it took the dealer in Leesburg one day to diagnose and fix. I ran into another Envoy owner in a parking lot of Giant and he asked how I liked my Envoy..it turns out he was having problems with his new Envoy and he was having almost the same problems as we were with this very same dealership!! Hard to imagine but we have had other problems with this dealership so much so that we are only going to the Leesburg to have our car worked on when needed which is out of the way for us but well worth the time and energy to get our car fixed and have friendly people to work with. I can say I would never go to the Tysons Koons Pontiac GMC dealership again and I do not recommend this place to anyone else. More