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Larry H. Miller Ford Mesa
Mesa, AZ
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
May 31, 2024
Overall good service, the only reason I didn’t give a 5 star is I was told there was a good possibility that the service work would be done by 4pm the same day. 48 hours later it was ready. It would have b star is I was told there was a good possibility that the service work would be done by 4pm the same day. 48 hours later it was ready. It would have been nice to have someone call or text me with updates on why or what the delay was…waiting on parts….I had to text the service rep for updates. More
by Jinnes1
Employees Worked With
Josh Fritz
Helpful May 31, 2024
Took the truck in for the first oil service - great experience - optimal timing - excellent support - Katlynn took care of all the stuff and the truck was ready to pick in a couple of hours. Definitely experience - optimal timing - excellent support - Katlynn took care of all the stuff and the truck was ready to pick in a couple of hours. Definitely and highly recommended - will be the place to go for any of my truck related work More
by 01-beets-moose
Employees Worked With
Katlynn Artz
May 31, 2024
This was my 20k service on my 2022 Ford F450 so it’s only the second service it’s ever had. I had the first service at 10k at Larry H. Miller Ford as well. Both times the Service professionals did a great jo the second service it’s ever had. I had the first service at 10k at Larry H. Miller Ford as well. Both times the Service professionals did a great job with my truck and with the way I was treated. I’m extremely satisfied with the overall experience. More
by azoldwestforge
Employees Worked With
Katlynn Artz
May 31, 2024
Outstanding service from the time I pulled in! All the team members were polite and hospitable! My stand outs were Suzie responsive, helpful and great professional demeanor. She ordered us a ride All the team members were polite and hospitable! My stand outs were Suzie responsive, helpful and great professional demeanor. She ordered us a ride from the service center home and back to the service center. Marvin L. was my technician and he is just hands down thee Best ever! I brought the car in for a recall and Marvin fixed a couple other issues with that I didn’t even mention! I am grateful to have had this wonderful team assist me! Thank you all, you made my whole week better!! More
by Iam Iam
Employees Worked With
Suzie, Marvin L., everyone there
May 31, 2024
My service advisor was good at contacting me to recommend fixes but never responded to text or phone. My tires were rotated and run with different pressures front vs back. I specifically asked if the press fixes but never responded to text or phone. My tires were rotated and run with different pressures front vs back. I specifically asked if the pressures were adjusted and was told yes. I checked them when I got home and they were not. I followed up with my service advisor and did not receive a response. My rear axles were pulled for rotor service. They also recommended a differential flush which I approved. But when I asked why the differential flush would be full price when the axles were pulled and differential fluid is already lost, I was not given a reason. I have had work done here twice. Time will reveal if their work is done well. But there is opportunity for improvement with communication, explanation, and actually doing everything they claimed to do. More
by shane.rowling
Employees Worked With
Dave Harney
May 30, 2024
Miller Ford and Service person Kaitlyn have been wonderful in handling my service work on my 21 Ford Escape since I got it. Thanks to all at this company. wonderful in handling my service work on my 21 Ford Escape since I got it. Thanks to all at this company. More
by garyd.ghs
Employees Worked With
Red Baron, Katlynn Artz, Rod Mills
May 30, 2024
Was a very pleasant and quick experience. Staff was great. I highly recommend them for all services. Shout out to Abby and Derek.. Staff was great. I highly recommend them for all services. Shout out to Abby and Derek.. More
by Kenny T
Employees Worked With
Abby, Derek Ironside
May 30, 2024
Dealer ship is very clean and employees are polite and professional, restroom is also very clean. The food vending machine needs to be stocked better lots of empty slots professional, restroom is also very clean. The food vending machine needs to be stocked better lots of empty slots More
by albertvaltierra
Employees Worked With
Fernando Pacheco
