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Lia INFINITI

Cohoes, NY

Overview
Reviews
Vehicles
4.8
407 Reviews
Call Dealership (518) 213-9242
View Awards

965 New Loudon Rd

Cohoes, NY

12047

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Showing 407 reviews

January 24, 2024

Kevin Carhart of Lia Infinity in Latham NY is a the best. This is the third car that I have leased with Kevin’s help and it’s always quick and easy. He’s great. Will most likely come back to him for m More

by vja9179
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Carhart, Mark Perrotti
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Jan 25, 2024 -

Lia INFINITI responded

We greatly appreciate you for leaving Kevin this stellar review! We are honored to have had the opportunity to work with you and we are glad that Kevin could provide you with top notch service. We are delighted to know that he made your car buying experience here at Lia INFINITI quick and easy. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire team!

Helpful
January 12, 2024

Worst dealership for honesty. Kevin McCarthy is the biggest liar for sales. Made promises - didn't keep. More

by Kagoertz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Carhart, Mark Perrotti, Michael Bingham
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Jan 22, 2024 -

Lia INFINITI responded

As always, we strive to deliver on all promises made and deliver a product that meets the manufacturer's strict safety standards. I assure you the tires and brakes on your vehicle not only passed NYS standards but the manufacturer's elevated standards as well. I'd be happy to provide a copy of mutually signed documentation to that effect. Most importantly, your satisfaction with your new vehicle is important to us and if I can be of any assistance personally I'd be happy to listen to your concerns. Jeremy Rolfe General Manager Lia INFINITI jrolfe@liacars.com

Helpful
January 11, 2024

Very helpful, good customer service. Knowledgeable, customer oriented. Would refer someone. The technician Sami Dawood was very goid More

by Murray128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
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Jan 15, 2024 -

Lia INFINITI responded

Thank you for recognizing Sami's excellence by sharing your 5-star review! We're certain he'll be honored by your encouraging words, and we hope you won't hesitate to call the next time Sami and the Lia INFINITI team may serve you.

Helpful
January 10, 2024

Although i have purchased my vehicle from a different dealer, I always bring my vehicles to Lia Infiniti for services. More

by dmaneen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Owens, Sami Da'Wood
Report | Print
Jan 11, 2024 -

Lia INFINITI responded

Thank you for your trust in our service team! We're happy Sami provided you with another thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

Helpful
January 08, 2024

Service rep was very knowledgeable, cordial and helpful. She kept me informed and abreast of service work. More

by Moe Fard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood, Celeste Hill, Michael Bingham
Report | Print
Jan 08, 2024 -

Lia INFINITI responded

Moe, thanks for stopping by to share your 5-star review! We're glad your service advisor addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

Helpful
January 02, 2024

Michael Bingham was very helpful and took the time to explain the issues my car was having. He always responded to my text messages and returned my phone calls. More

by Anna T
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bingham
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Jan 03, 2024 -

Lia INFINITI responded

Anna, Thank you for your positive review! We are glad that Michael was both helpful and informative. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
December 30, 2023

The best dealership we have ever used, they always go above and beyond! Highly recommend. More

by billy.deorazio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sami Da'Wood
Report | Print
Jan 03, 2024 -

Lia INFINITI responded

Billy, Thank you for your kind review and recommendation! It is an honor to know how confident you are in our efforts. it is our pleasure to serve you, and we look forward to continue providing you with our best care in your visits to come!

Helpful
December 28, 2023

Lia Infiniti always delivers a pleasant experience both in sales and service. I have been doing business with this dealership for 20 years and have two vehicles from Lia Infiniti. More

by AudioArchist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bingham
Report | Print
Dec 28, 2023 -

Lia INFINITI responded

Thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Lia INFINITI is an honor, and we hope to continue being your #1 choice for years to come. See you next time!

Helpful
December 28, 2023

Dawn Owens was very helpful and attentive to our needs. Dawn quickly secured the car we requested. More

by dennis9179
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Owens
Report | Print
Dec 28, 2023 -

Lia INFINITI responded

Dennis, thank you for sharing your experience with us! We're delighted Dawn handled your wishes with the utmost advocacy and grace. Congrats on the new car! Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia INFINITI!

Helpful
December 26, 2023

Whenever I need service, Mike and Celeste in the Service Department are on top of it. I am very grateful for their professionalism.. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Hill, Michael Bingham
Report | Print
Dec 28, 2023 -

Lia INFINITI responded

John, thank you for expressing your appreciation of the exceptional service provided to you by Celeste and Michael. We truly appreciate your continued business, and wish you safe travels until we see you again!

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