Lithia Ford of Roseburg

Service Department is inexcusably deficient. They never return calls ! I'm a business owner myself and customer service is at the top of the list. Follow through with the customer period and the They never return calls ! I'm a business owner myself and customer service is at the top of the list. Follow through with the customer period and they have failed twice in a row! More

Very friendly and personable. No high pressure sales. Listened to me and what I was looking for. No high pressure sales. Listened to me and what I was looking for. More

Very helpful and very polite people. Was a great experience working with them. They went through every possible option to help me purchase this vehicle. Was a great experience working with them. They went through every possible option to help me purchase this vehicle. More

We just purchased a 2021 F350 xlt from Lithia Ford Mercury. Easy to negotiate with. But upon driving the 250 miles home from that dealer in Roseburg, we discovered the tires on the 2021 F350 were wor Mercury. Easy to negotiate with. But upon driving the 250 miles home from that dealer in Roseburg, we discovered the tires on the 2021 F350 were worn more than they should have been for 9600 miles the odometer was showing. Upon checking the window sticker and the date on the sidewall of the tire they are not original to this truck, and they were manufactured 7.5 years ago. In 2015! Well, we purchased this truck to haul a camper. So we contacted our salesman, and for two days he did not respond. Then he responded with "well our service department said they were okay". We told him that 7.5 year old tires are not okay, and that when you purchase a 2021 you expect the tires to not be expired. Our salesman Cliff Bell then said "what is the size of the tire I'll look out back". Well we have heard nothing back. And who wants tires that have been removed off another vehicle for whatever reason? We are disappointed with this dealership, we should have done our due diligence, and checked the date on the tires... but it really didn't occur to us that they would remove the 2021 tires the vehicle came with and put on 7.5 year old expired set of tires. I mean who does that?! They won't even split the cost of getting tires that we can use. I would avoid dealing with this dealership due to their nonchalant attitude toward safety parts on their vehicles ... but I guess they feel what heck it isn't us that is going to have a blowout at freeway speeds in the summer hauling our family and camper. More

Great service! Fast, efficient and friendly customer service. It was easy to schedule an appointment. I did not have to wait to check in. All in all, it was a much Fast, efficient and friendly customer service. It was easy to schedule an appointment. I did not have to wait to check in. All in all, it was a much better experience than I have experienced with other dealerships. More

Joel S. was great! Made the car buying/negotiating easy and stress free. Answered any question I had about the truck and more. Also Paul P. Was very patient, was great! Made the car buying/negotiating easy and stress free. Answered any question I had about the truck and more. Also Paul P. Was very patient, answered all questions and broke down in detail as for as the finance portion of the purchase. More

Very clean, very nice and knowledgeable staff, feel my car and myself are well taken care of car and myself are well taken care of More

I would not buy another used vehicle here, or recommend to any of my friends. . to any of my friends. . More

Very pleased and happy with lithia of Roseburg. They were honest and straightforward with the negotiation without the pressure. They even honored my offer after receiving a higher offer the next day for the honest and straightforward with the negotiation without the pressure. They even honored my offer after receiving a higher offer the next day for the same vehicle! More

I purchased my 2009 Ford Focus under the "Cash for clunkers " program during the Obama economic stimulus. A friend at work recommended that I invest in the "lifetime oil change option". I love my c clunkers " program during the Obama economic stimulus. A friend at work recommended that I invest in the "lifetime oil change option". I love my car, I'm disappointed that Ford has opted to discontinue this model but it seems that we were correctly informed that the Focus is rarely seen for service except for oil changes. With the life time inspection, I have been encouraged to take care of this vehicle better than any other vehicle in my life. I am 73 years old and have been through a few cars in my time. The personnel at Lithia in Roseburg have been courteous, respectful and prompt. This will likely be the last car I will own as I was told that I should see 300,000 miles with proper care and maintenance. I only have 154,000 miles at this time, just half its life expectancy! More