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Lucas Ford of Burlington
Burlington, NJ
405 Reviews
Becoming a Ford owner is an experience many Americans have come to know and won't soon forget, as these high-performance vehicles invoke strength, durability, and style. When it comes time to buy, lease or repair your reliable Ford, you can trust Lucas Ford to care for your SUV, car, or truck. Since our doors first opened, our unwavering commitment has been to you and your needs. We truly take a different approach to business as we focus our business model around you and your family.
When you visit our Ford Dealership in Burlington, NJ, you will immediately notice the relaxed environment in which we operate. We understand buying, leasing, or repairing your Ford can be stressful, which is why we work hard to ensure every visit to our dealership, regardless of its nature, is pleasant. We're not in the business of hassling you, so you can rest assured that every conversation with our staff will be friendly, comfortable, and insightful. Our goal is to help you drive away in the Ford of your dreams, so whether you have bad credit or no credit, we can work with you to find the best financing option that suits your needs. Best of all, we have an expansive inventory loaded with new and used Ford vehicles awaiting your arrival!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 405 reviews
January 31, 2020
I brought my escape in recently for a check engine light. The technician and service manager diagnosed the problem which was minor free of charge. This is outstanding service and I would recommend Lucas forw The technician and service manager diagnosed the problem which was minor free of charge. This is outstanding service and I would recommend Lucas forward to all my friends for vehicles and service. I am More
by Kgbellan
Employees Worked With
Service rep
Helpful January 29, 2020
Great Dealership Leased two cars in my history. Will go back again for another lease or purchase. Service department very easy to deal with. Fast auto service and r Leased two cars in my history. Will go back again for another lease or purchase. Service department very easy to deal with. Fast auto service and reasonable pricing. More
by Gary
Employees Worked With
Josh Ferran
January 12, 2020
service and repair center the car I bought was from a used car dealership and I came to the maufacred name to get a overall check and they did a through check on the the car I bought was from a used car dealership and I came to the maufacred name to get a overall check and they did a through check on the car and I thank you guys so much More
by Jerseyboy25
Employees Worked With
james
December 29, 2019
The Representative that attended to me was very prompt, very cordial. He explained everything to me. I was pleased with the service received.. The waiting in the lobby to receive my car was reasonable. very cordial. He explained everything to me. I was pleased with the service received.. The waiting in the lobby to receive my car was reasonable. More
by olusegunajayi
Employees Worked With
Service Rep.
December 24, 2019
Michaels customer service was excellent. I received multiple updates about my car and what time it would be done. It was completed in a timely manner. Thank you for the great service!! multiple updates about my car and what time it would be done. It was completed in a timely manner. Thank you for the great service!! More
by Mthomas1797
Employees Worked With
Michael Hess
December 01, 2019
Mr Owens and Josh were very helpful. I had a 2018 F-150 LXT and 19, 000 miles it blew a turbo seal. They helped me get into a 2019 150 LXT PICK UP ease. I just wish Ford would honor their products and my p LXT and 19, 000 miles it blew a turbo seal. They helped me get into a 2019 150 LXT PICK UP ease. I just wish Ford would honor their products and my payment didn’t have to go up or be extended. We have 4 FORDs in my family and considering moving to another manufacture. More
by Thomas.polino
Employees Worked With
Bill Owens
December 01, 2019
My experience with Lucas started with Joe in sales who was very helpful in putting together a deal with the options I wanted. I did stretch my budget a bit but I love the Edge I picked out. I was more th was very helpful in putting together a deal with the options I wanted. I did stretch my budget a bit but I love the Edge I picked out. I was more than impressed with the ease of the paperwork with Jamie in Finance. Very high tech no paper! The icing on the cake was having a tech specialist go over the features in the car. Previous experiences with other cars and dealers would have the salesperson go over this. They would only go over what they themselves knew which most time wasn’t much. Having a tech person that specialized in this was fantastic! I can also call him anytime with problems or questions to get the full experience of my car’s features. All around Lucas Ford is top notch. More
by Anna M
Employees Worked With
Joe in sales, Chris the tech specialist and Jamie in Finance
April 19, 2019
Good Experience (Did Not Buy) Went to Lucas Ford on fairly short notice with an appointment to test drive a certified pre-owned 2016 F-150. When i arrived they had the truck out f Went to Lucas Ford on fairly short notice with an appointment to test drive a certified pre-owned 2016 F-150. When i arrived they had the truck out front and ready for a test drive. My salesman Steve Szymanski was quick and professional but not pushy. After completing the test drive I determined that the engine in the truck wasn't what i wanted. Steve reviewed their inventory including some trucks that were not even for sale yet to make sure they did not have anything else that would fit my needs. Overall had a great experience and would recommend them and Steve to anyone looking for a vehicle. More
by kook_17
Employees Worked With
Steve Szymanski
October 01, 2017
Great Experience I just want to say it was a pleasure to deal with Mark Snow. He knows all his stuff. He knows what deals will better suit your finances. No back and f I just want to say it was a pleasure to deal with Mark Snow. He knows all his stuff. He knows what deals will better suit your finances. No back and forth with prices. Would buy from again. More
by Wolfman2017
Employees Worked With
Mark Snow
January 24, 2017
Very slow service. Up charge on parts for service work. Was there last month for oil change had appointment still took 2.5 hrs bought premium care with truck heated seats not working they say filters bad o Was there last month for oil change had appointment still took 2.5 hrs bought premium care with truck heated seats not working they say filters bad ok $60.00 per filter $85.00 to replace call there parts dept he tells me $ 23.00 each Had to replace key switch $100.00 deductible on premium care ok. Window issue they say window vent but vent is held on with tape above window they want to charge $110.00 for looking at it premium care covers parking brake, drags when released they say I need brakes Also had battery installed while truck was there $180.00 ok. Long story short bill came to $ 750.00. Had to argue with them to reduce $. Still paid over $400.00 for battery and 100.00 deductible going to Miller ford should have done that first don't go there unless you want to get screwed over More
by Blacktrain
Employees Worked With
Dustin , also service manager John ?
