MINI of Towson

I had a great experience at Mini of Baltimore! Buying a car can be stressful but Usman, Ray and Ben made it very easy and much less stressful than anticipated. They were all very professional yet friendly car can be stressful but Usman, Ray and Ben made it very easy and much less stressful than anticipated. They were all very professional yet friendly and so helpful. I wasn't really looking to buy this quickly but the 1.9% financing that ran until 8/31 made my decision very easy. Everything was thoroughly explained--start to finish. I picked up my new Mini and they made sure my "old" car was transferred to BMW of Bel Air as that is closer to home--bonus! Michael Coleman at BMW of Bel Air was also very helpful when I picked up my "old" car. I certainly felt spoiled from the beginning until the end of the transaction and know when I take my Mini in for routine service I will be given the "red carpet treatment"! Already my Mini is everything and more than I expected. I wanted a car that was FUN too and it certainly is FUN to drive and brings a smile to my face! What a pleasure to drive! Thank you Mini of Baltimore and BMW of Bel Air for your outstanding service! I would highly recommend your dealerships! Robin B. More

A lease-end refund check I was issued was $200 less than expected. Not a lot of money but upsetting because it was the principle of the matter. I wrote an email just to get it off my chest; after all, thi expected. Not a lot of money but upsetting because it was the principle of the matter. I wrote an email just to get it off my chest; after all, this was the third Mini I purchased from this dealership and I wanted to be heard. I didn't think I would be contacted by anybody and felt when the time came, I would NOT be going back to that dealership. I received a call from Michael Coleman who apologized for my less than wonderful experience and said he wanted to make it right. With that said, he called me to ask me to stop by the dealership because he wanted to meet me and to personally hand me a check for $200. Actions like that tell me the dealership cares about the customer. Yes, I realize they are running a business but I wanted to know MY experience mattered to somebody. Michael Colemen let me know loud and clear that he heard me and I appreciate that. I would recommend them to anybody. More