Mark Sweeney Buick GMC

I am on a first name basis with the service advisors. They are very helpful in determining what coupons to use and the time it will take to work on my 2013 Regal. I trust in them and appreciate the court They are very helpful in determining what coupons to use and the time it will take to work on my 2013 Regal. I trust in them and appreciate the courtesy shuttle service too. More

the sales guys gave me two different prices then added on a protective coating that cost around 1400.00 one said they did it at the factory another sid it ws done on house something i would not get anyway my a protective coating that cost around 1400.00 one said they did it at the factory another sid it ws done on house something i would not get anyway my first time trying to but and is the last. tried to make a deal over the phone before i drove 75 miles one way just to be disapointed More

It was a joke my husband and son both have great credit my husband 8.38 he said with 6,000down still a 9% rate wow we drive Cadillac's and don't have that.he didn't want to sale the truck it was used my so my husband 8.38 he said with 6,000down still a 9% rate wow we drive Cadillac's and don't have that.he didn't want to sale the truck it was used my son wanted it so badly. It was only a 15,000 truck that guy was looking for someone who had the cash. Not fair at all.so the next day he went by himself and bought a truck around the same price with a very low interest rate not a 9% good luck with that truck. Don't go to this place. A waste of time. I believe him name was James older man. More

I found a used GMC Terrain on the Sweeney website. I called to set up a test drive and the associate was responsive. Once there the associate, Caleb, was not helpful to the point of almost acting as tho called to set up a test drive and the associate was responsive. Once there the associate, Caleb, was not helpful to the point of almost acting as though he did not want to sell me the car. He did not give me any direction on where I should test drive the car, as I am not from that area, and did not discuss the car with me at all before the test drive. When I arrived back, Caleb barely spoke with me about my experience and needs for a new vehicle. He seemed only interested in learning about my trade in vehicle. He said that he would send me his contact information that evening. By noon the next day, I still had not heard from him. Throughout our communication, he would not discuss pricing beyond the sticker price, would not move a single penny. He seemed annoyed by my questions and requests for information. He would not move on the vehicle I was interested in and then tried to sell me three other vehicles that had more miles, were brand new, or were not even the same model. I ended up not purchasing a vehicle through them and will not go back or recommend this dealership. I am very suspicious of why they would not negotiate on a price for the used vehicle as it is still on their lot and has been for months. Caleb is more interested in making the commission off a new vehicle than getting to know and help the seller purchase what they need and want. More

Great experience Purchased a truck here and fond it to be a very good experience!! Delt with Steve Cox and he was a no pressure salesman. He told me the facts and let Purchased a truck here and fond it to be a very good experience!! Delt with Steve Cox and he was a no pressure salesman. He told me the facts and let me make up my own mind..best deal I could find! They also have rescue dogs there that just lay around . thanks for saving these animals and Thanks for the beautiful GMC Sierra. Highly recommend More

Great Experience I was treated with respect and dignity by Derrick Hayes. He was so kind and understanding. He is personable, sincere and knowledgeable . He went t I was treated with respect and dignity by Derrick Hayes. He was so kind and understanding. He is personable, sincere and knowledgeable . He went the extra mile to help me. I am very pleased with my new car and recommend this dealership. D. More

New car purchase We are so glad we stumbled upon Mark Sweeney Buick whilst looking for a new Buick Enclave. We had all but given up hope of finding the right Enclave We are so glad we stumbled upon Mark Sweeney Buick whilst looking for a new Buick Enclave. We had all but given up hope of finding the right Enclave at the right price. Dealing with some of the other dealerships had left us frustrated and exhausted. Mark Sweeney Buick was first class all the way. We were given their best price straightaway. It was such a sense of relief to finally be at a dealership that obviously cared. There was no sense of urgency and pressure applied like another dealership had been doing with us. Both the salesman, Jesse, and the Finance Manager, Wendy, were very knowledgeable, professional and really nice people. Thank you Mark Sweeney Buick for restoring my faith in car dealerships! If I could give you more than 5 stars I would. More

Do Not Go Here Ken was a really good salesman. He talked me into buying a piece of crap car from them. When I bought the car there was a crack in the windshield and Ken was a really good salesman. He talked me into buying a piece of crap car from them. When I bought the car there was a crack in the windshield and 2 windows didn't roll down. Ken only wrote down that the car needed a new windshield so the service department quoted me $1,000 to fix the regulators in the window. Two weeks later the radiator went out. Less than a month later the Jeep needs a new engine. I will not buy from them ever again!! The service department wasn't helpful when I tried to get some assistance with repairs. Now I'm out of pocket almost as much as I spent on the Jeep. I still haven't received any calls back from them. Satisfaction IS NOT guaranteed with this company. More

Lied on the price My wife and I found a used GMC Terrain on autotrader.com that had a really good price. We went in to look at the car and drive it. The price was 11,99 My wife and I found a used GMC Terrain on autotrader.com that had a really good price. We went in to look at the car and drive it. The price was 11,995 online and throughout all of our initial conversations. I work a different schedule than my wife so after she looked at it I called the dealership and told them we would take it and wanted to see what our payment would be. They pulled our credit and got us approved for a loan. The bad part is that they never told us they jacked the price of the car up an extra $2,000. When Craig called me to tell me our loan payment I said that didn't make any sense and I asked what the final price on our trade in was and the price of the car. He told me the price of the trade in but tried to avoid saying the price of the car. When he finally told me he denied that 11,995 was ever the price that he never said that to us. Then he changed his story and said they had told my wife that 11,995 wasn't the price (which was a flat out lie). They lied about the price, pulled our credit, then tried to sell it to us without fully disclosing the price. This dealer is dirty and sneaky. More

It's not their problem Purchased a 2010 used car from this dealership for around $22k. Problem started on day one. - The tire sensor light came on as I was driving the car Purchased a 2010 used car from this dealership for around $22k. Problem started on day one. - The tire sensor light came on as I was driving the car home from the lot. - I learned the heated seats didn't work. (The panel to access the heated seats was off when I looked at the car, that should have been a red flag for me). - The sticker on the car window implied it had a 3,000, 3 month warranty on the car. After repeated attempts to resolve the issues with the dealership and my sales man, the response I got was there wasn't a problem when they sold me the car. In addition to the issues, the questions about the warranty were ignored. I guess when your not mean enough you are just blown off. I eventually took the car somewhere else to get the sensor light fixed and found out that "someone" ducked taped broken tire sensors to the two right side tires and I'm now I'm out $392. I understand when you buy a used car, you are buying just that. However, the lack of concern or attempt to resolve the problems I discovered within 3 days of purchasing the car is the reason I give them a poor rating. The was no customer service after the sell. I have purchased many vehicles from Performance in Fairfield and had excellent service. I ventured out this one time because I was looking for this particular car and regret it. The quality of service after the sale is incomparable. I still haven't had the heated seats fixed, afraid to find out what that is going to cost me. More