Mercedes-Benz of Thousand Oaks

I was scheduling service and had an excellent experience thanks to my representative, Oscar. From the moment I walked in Oscar was welcoming, knowledgeable, and attentive to my needs. He took the time to u thanks to my representative, Oscar. From the moment I walked in Oscar was welcoming, knowledgeable, and attentive to my needs. He took the time to understand what I needed and guided me without any pressure of additional service needs. His professionalism and friendly demeanor always makes the process smooth. Oscar is transparent about pricing up front ensuring I have all the information need ahead of time. I highly recommend Oscar to anyone needing to call into Mercedes for service. His commitment to customer satisfaction is truly commendable. Thank you, Oscar for making our service experience a positive one - as many know it typically can be expensive and not enjoyable at all. More

Walking in the MB dealer of Thousand Oaks my son and I had the fortune of meeting Russ. He is an excellent, respectful & diligent presenter. He quickly showed us the most recent vehicle arrivals while hav had the fortune of meeting Russ. He is an excellent, respectful & diligent presenter. He quickly showed us the most recent vehicle arrivals while having an informed chat about what we were looking for in my new GLC 300. Thanks a million Russ at TOMB. Juan More

Oscar’s service at Thousand Oaks Mercedes Benz is top notch! The customer service, repair time and follow up was second to none! Thanks again! notch! The customer service, repair time and follow up was second to none! Thanks again! More

Good fast service, and a loaner car was readily available, I was promptly notified when the car was readt available, I was promptly notified when the car was readt More

My dealer rep, Daniel Bliley, is supportive, patience and explains why I need service on my car. explains why I need service on my car. More

Working with Oscar in the service department was easy and efficient. The work was done on time and very professional. efficient. The work was done on time and very professional. More

Edgar my service writer is excellent in understanding my issues and get them resolved. He is a gentleman. issues and get them resolved. He is a gentleman. More

excellent experience. i appreciate Sydney's professionalism and help. i will come back and refer to others. i appreciate Sydney's professionalism and help. i will come back and refer to others. More

I recently took my car to MB of TO dealership for a safety recall, and I had the pleasure of being assisted by Edgar. From the moment I sat down, Edgar made the entire process seamless and made a poten safety recall, and I had the pleasure of being assisted by Edgar. From the moment I sat down, Edgar made the entire process seamless and made a potentially stressful situation, a breeze for me! He efficiently handled all the paperwork, ensuring that everything was in order with minimal effort on my part. He took my car for the necessary repairs and had it back to me incredibly quickly. He not only provided all the necessary forms required to register my car with the completed repair but also took the initiative to replace my key fob battery, which went above and beyond. I highly recommend to anyone visiting the dealership. More

Daniel is so great to work with. He stays in touch with you and delivers the car on time. He stays in touch with you and delivers the car on time. More