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Metro Ford, Inc.
Independence, MO
586 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 586 reviews
December 17, 2023
Helpful November 08, 2023
Metro Ford was great to work with when purchasing my Explorer. Their staff was knowledgeable and friendly. Very knowledgeable on new incentive on Ford product. Explorer. Their staff was knowledgeable and friendly. Very knowledgeable on new incentive on Ford product. More
by Steve
Employees Worked With
September 14, 2023
The dealership personnel were very helpful and responsive to any questions I had about the vehicle that I purchased to any questions I had about the vehicle that I purchased More
by toddtuck
July 02, 2023
So let me start out by saying I have worked in sales for the past 14 years and there is nothing worst than a salesman that sounds scripted, pushy and not genuine. I didn’t feel any of this at this dealers the past 14 years and there is nothing worst than a salesman that sounds scripted, pushy and not genuine. I didn’t feel any of this at this dealership. Nothing in the world better than having a conversation and the rep (I hate to say car salesman because it didn’t feel that way) hearing and listening to what you are looking for. Eric, a fellow veteran, was an absolute pleasure to work with and I will absolutely recommend him to friends and work with him again. He ensured we stayed in range of where I wanted my budget to be for my daughters first car, sat with her after everything was done and was thorough showing her how everything worked in the vehicle. I don’t want to leave out Paul who took care of finance and signing with me. Paul was professional, also genuine in our conversation and not pushy on add ons. I did get a 48k/4 year warranty with the purchase. Very happy with my experience and a big thank you to the team at Metro Ford. More
by Navync2018
June 28, 2023
Metro Ford was great to work with when purchasing our truck. Their staff was knowledgeable and friendly. truck. Their staff was knowledgeable and friendly. More
by mrsrich95
Employees Worked With
April 30, 2021
I loved everything about my experience with this dealership. These guys are honest, educated, dependable, helpful, efficient and funny! I wouldn’t buy a car anywhere else! dealership. These guys are honest, educated, dependable, helpful, efficient and funny! I wouldn’t buy a car anywhere else! More
by Bugsy
Employees Worked With
Other Employees :
John Everett, George Indelicato, George Rackley, Garett Gibson, Ronnie Vargas, Demond Thorpe
April 10, 2021
Had a great experience with our recent trade for my 2020 Edge ST. Our salesman, Dalton, was very friendly, knowledgeable and was able to get the job done. Have done business with this location for years and Edge ST. Our salesman, Dalton, was very friendly, knowledgeable and was able to get the job done. Have done business with this location for years and never any problems, they'll have our business for life! More
by ginanrobert2008
Employees Worked With
Dalton
December 16, 2020
worst experience ever. we bought a car a year ago. it was all rainbows and unicorns back then with this dealer. In a year time, we didn't skip oil change or regular service of the vehicle. not long after it all rainbows and unicorns back then with this dealer. In a year time, we didn't skip oil change or regular service of the vehicle. not long after its last check at the very same metro ford service, the check engine light flashed! we took it back immediately and couldn't even get proper feedback about what's going on for days! after long waits, multiple call attempts, and horrible customer service we finally learned that the car has an oil leak and needs an engine change. now we had to pay thousands of dollars to fix it. have money to throw away to buy crap cars and badly treated after spent your hardly-earned money? go check their inventory. no, I would not recommend this dealer at all. More
by Melis
Employees Worked With
Raul Gomez
October 21, 2020
Do not believe a word. Metro ford will apparently do anything for a sale including lie. We traded in a lease for a Ford. They claimed they bought it out. One month later we received a bill for hundred anything for a sale including lie. We traded in a lease for a Ford. They claimed they bought it out. One month later we received a bill for hundreds of dollars from the previous lease. Called metro sales rep, manager and owner...everyone lied through their teeth. I would highly recommend another Ford dealership. More
by Pem
Employees Worked With
Rob. Owner
July 07, 2020
When in for a scheduled appointment oil change at 9:30 left at 1 p.m. nothing was done to the truck they said something about the sunroof leaking and needed to order seals to fix it lost a whole day at wo left at 1 p.m. nothing was done to the truck they said something about the sunroof leaking and needed to order seals to fix it lost a whole day at work for nothing very incompetent I would not recommend this place at all More
by jose.82ma6
