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Oro Ford

Oracle, AZ

4.1
84 Reviews

3950 West State Highway 77

Oracle, AZ

85623

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Showing 84 reviews

November 17, 2022

Had several bad experiences there and will not go back, very unprofessional! Had service done and they said everything looks great, charged me $300 and I started the vehicle only to find a check engine lig More

by PacificBlackMarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JR Solis
Jan 06, 2023 -

Oro Ford responded

I'm sorry to hear this. I can't go back and review this as I don't have enough of your information.

Jan 06, 2023 -

PacificBlackMarlin responded

I spoke with the general manager and she was very courtius and responsive, but I let it be known to her that I couldn't purchase a vehicle there because of their service department. Prior to my previous evaluation my mother had two tires replaced with new ones. The tire pressure sensors were left out or broken. The tires ended up faulty and both came apart. I don't blame that on Ford but their service department wanted several months to replace them leaving her without a car. I had tires rotated and balanced there and had a flat several months later and the wheel key was missing. Looking back through our car files they were the last ones to touch the tires. Four bad experiences in a row but the rude service manager took top prize for unprofessional behavior. Never again will any of my family go there!

September 22, 2022

They’re there to troubleshoot a problem for the customer’s concern. Much appreciated, good More

by Jexsorg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny
Oct 13, 2022 -

Oro Ford responded

Thank you Jexsorg! I'm glad Danny and the sales team helped you troubleshoot!

June 26, 2022

They were great and easy to work with. No pressure to buy and very accommodating for our family. We knew they were there if we needed them but not breathing down our necks. We recommend th More

by SarahE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Martinez
Jun 30, 2022 -

Oro Ford responded

Sarah, Thanks for your 5 Star feedback. I'm happy to hear you felt you had the right amount of attention but we were not too aggressive. Thank you for your business.

June 18, 2022

Professional. Helpful. Prompt. Honest. The staff had great attitudes and insights. We will look at their vehicles when we purchase again. More

by cdwalter71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crissa Martinez, Michael Dockery
Jun 30, 2022 -

Oro Ford responded

Thank you for your kind comments and five star review.

May 27, 2022

I had taken my F250 Super Duty into Oracle Ford 5 times to get my backup camera repaired/fixed or exchanged. Ford Motor Company kept sending them a bad product. Everyone at Oracle Ford worked and worked on More

by JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina, Michael Mullens, JR Solis
Jun 04, 2022 -

Oro Ford responded

JB, Thank you for the high marks you gave our Service Department and staff! I'm sorry you got caught up in a faulty factory part delay. That is discouraging to have to come in so many times. Thank you for your patience.

Jun 04, 2022 -

JB responded

Even though there is a Ford dealership in Show Low, I would prefer to drive to Oracle Ford to have my F250 Super Duty looked at and services there! I WILL BE BACK.. JB

May 22, 2022

From my first encounter, with Oracle Ford, when i had my crashed vehicle towed there, to my driving out with an awesome FourRunner, i was treated as "royalty" by everyone there. My sales consultant, Danny J More

by ted v c
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Johnson, Patrice Ross
Jun 04, 2022 -

Oro Ford responded

Ted, It was so nice to read your 5 star comments about Danny and the rest of our staff. Thank you for your business. We look forward to a long term relationship as well!

Jun 04, 2022 -

ted v c responded

Ya'll are so gracious, see you soon... ted

May 16, 2022

Pleasure to work with. They let us what needs done and at what interval. Thank you More

by Kssrls
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Solis
Jun 04, 2022 -

Oro Ford responded

Thank you for the 5 star rating and nice comment!

May 11, 2022

I have been working with the crew at Oracle Ford since we bought the town car in 2015. Everyone there are true professionals. They are knowledgeable, courteous and they take good care of my car. I couldn't More

by dduo357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina
Jun 04, 2022 -

Oro Ford responded

Thank you so much for taking the time to write about your 5 star experience with Oracle Ford. Mostly, thank you for your continued support of Oracle Ford.

April 19, 2022

Working with Frank was easy and painless. Ordered titanium plug-in and awaiting delivery. Wonderful experience. More

by bonnie.wolfe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Martinez
Apr 21, 2022 -

Oro Ford responded

Bonnie, I passed your comments on to Frank. Thank you so much for your 5 Star feedback.

December 23, 2021

Excellent, very friendly and dependable service I received. All personnel including the sales manager made it a point to contact me as a friendly hello. More

by Tim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrice Ross, JR Solis
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