Passport INFINITI of Alexandria

Let's see... I purchased a pre-owned vehicle but what they wanted to give me for my trade-in was less than what I expected. This was no big deal to me since I had a friend that was going to buy it from they wanted to give me for my trade-in was less than what I expected. This was no big deal to me since I had a friend that was going to buy it from me anyway. I was told I could keep in on the lot until he was able to get me the money. My friend got me the money that same week, and I told them I would be in to give it to them towards my purchase and pick up the truck then. All of this was agreed upon. They wound up selling my truck to one of their employees, even after my friend had registered it in Mass already. The manager, Mike, couldn't come up with an answer as to why it was sold and told me I couldn't get it back. he asked me to leave his office telling me "he didn't want to deal with me anymore". Good Customer service, Mike! I was in my right in wanting the truck back and you go ahead and do that. Anyway, the very same day I purchased the new truck, I was told the plates would be in less than 30 days later. I received a call after that 30 days telling me that i had to get it inspected in MD before I could get my new plates. What? why wasn't I told of this WHEN I BOUGHT IT? I'm from MA where we get plates the same day we buy it, and I just moved here. It's now been 6 weeks and my temp tags are expired, no plates yet. Also, they never call back. I've been very patient with them, but I'm about to lose it More

This dealership is a good place to buy a car only if you finance through them. If you finance through your credit union or bank, this dealership will not sell you a car, unless you authorize them to run an finance through them. If you finance through your credit union or bank, this dealership will not sell you a car, unless you authorize them to run another credit report check; thus lowering your becon score. When asked why do you have to run another credit report check, there is no good justification. Also, this dealership will not sell you a car, unless you sign a privacy notice that states that they can do pretty much whatever they want to do with your personal information (e.g., SSN) without giving you an opportunity to opt out. However, they say you can scratch out whatever you don't agree with -- this won't hold up in a court of law. It appears that there is an underlining marketing ploy - be cautious! Ruth and Barry are professional and very friendly and great to work with. Bottom line, I was sent away with a $16,000 check in hand from my credit union, because I did not authorize another credit report check. More