Patrick BMW
Schaumburg, IL
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413 Reviews of Patrick BMW
Had a terrible experience at a different dealership and this was the complete opposite. Angelo took great care to make sure everything was straight forward and that I got what I was looking for. Will be re this was the complete opposite. Angelo took great care to make sure everything was straight forward and that I got what I was looking for. Will be recommending that friends and family visit when they are in the market for a car. More
Amazing customer service and leadership team. They go above and beyond for their customers. I have recommended Patrick BMW to several of my family and friends. All of them have the same feedback. They go above and beyond for their customers. I have recommended Patrick BMW to several of my family and friends. All of them have the same feedback. Top marks ! More
This is the third car I purchased for Patrick BMW and my third from salesman Will Wells. Will is an excellent salesman, he's very knowledgeable and friendly. I would/will recommend him to my family and f third from salesman Will Wells. Will is an excellent salesman, he's very knowledgeable and friendly. I would/will recommend him to my family and friends. More
I visited BMW Patrick with no intent of buying a new car, but before I even realized I was trading in my car and leaving with a brand new 2024 BMW X5. The team they have working at this location specifically but before I even realized I was trading in my car and leaving with a brand new 2024 BMW X5. The team they have working at this location specifically Veronica, Ferik,Basil, and the Geniuses are a very special group of people. They were incredibly helpful and have been following up with me to make sure I am happy with my car and everything else. They stayed with me until almost 10:00PM and were happy to do so. I have never received customer service as wonderful as this before and would recommend them to anyone who asks. i was very pleased with the treatment and help I received. More
It was a great experience at Patrick BMW. The entire experience from the appointment to the test drive to the negotiating to the purchase. Gary Davis was knowledgeable and personable. Woul The entire experience from the appointment to the test drive to the negotiating to the purchase. Gary Davis was knowledgeable and personable. Would highly recommend and will certainly my be back for future purchases. More
My car was crushed while it was under service in Patrick BMW 700 E Golf Rd Schaumburg, IL 60173 On 11/22/2022 I took my car for service; to Patrick's BMW (located at the above address), in Patrick BMW 700 E Golf Rd Schaumburg, IL 60173 On 11/22/2022 I took my car for service; to Patrick's BMW (located at the above address), and they crushed its driver-side door pedal (pictures are attached) during the service. After letting her know, she said to bring the car to the shop again. So I took off from my job (and lost money), drove to the shop and in the end, they didn't even touch my car and told me, "sorry, come back another time"! She kept me waiting for 48 minutes and said," my manager is not here; you must wait or come back another time." Is this how you deal with your customer as a dealer? Why should I go back and forth for your mistakes? I work as an hourly worker, so how much more shall I lose to get my car fixed just because you made this trouble for me? We are still making payment for the car; My wife is pissed-off about what you guys did to our lovely car. More
Gary Davis, our sales representative, was a pleasure to do business with and kept us informed of every step to buying our new car. Would definitely go to him to buy our next BMW!!! do business with and kept us informed of every step to buying our new car. Would definitely go to him to buy our next BMW!!! More
Initially, I was not going to write a review; however, this dealership insists on calling me daily to see “how my visit went.” I was quite excited and ready to purchase the perfect certified pre-owned 201 this dealership insists on calling me daily to see “how my visit went.” I was quite excited and ready to purchase the perfect certified pre-owned 2019 x5. I set an appointment with Omar Dominguez, who eagerly stated the car was ready to go and to ask for him by name upon arrival for my 1:30pm appointment. I arrived on time and was informed that Omar was the internet advisor—to please have a seat and someone will see me soon. Shortly turned to 30minutes when I asked if anyone was coming to assist. It appears they had forgotten I was waiting and went once more to get a sales representative. Of course I was a bit dismayed, but I was eager to see this vehicle. Alas, I waited…and waited. Another 20 minutes passed when I asked once more—will anyone be assisting me? Well, I sat down adamant to see this vehicle, but after ten more minutes I gave up and walked out the door. Just before I entered my car, Joanne Tuiaana rushed outside, reassuring me I was next to be seen and she apologizes. She promptly took the keys to my M4 for trade in; however, when I asked about the x5, she told me it was not ready for show. Long story short, after nearly 2 hours of waiting and disappointment, I left and drove across the street to Audi, where I was greeted, tended to, and sold a beautiful E-tron. I always was partial to BMW for their quality and value. It was such a disappointment to feel undervalued as a loyal customer. Patrick BMW failed to seal a sale that day due to poor customer service. But their inept staff drove me to another dealership that understood customer service and matched me with the perfect vehicle. I guess I’ve switched my loyalty to Audi. More