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Penske Toyota

Downey, CA

4.8
1,441 Reviews
Call Dealership (562) 904-5600
View Awards

9136 Firestone Blvd

Downey, CA

90241

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1,441 Reviews of Penske Toyota

May 31, 2024

My experience was awesome, they treat me us a family, I got what I was looking for More

by cristyjw15@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Jesus, Mr. Tony Colon and I'm sorry but I forgot the name of the last gentleman who helped me. He was very nice and helpful
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May 31, 2024 -

Penske Toyota responded

Thank you for sharing your positive experience at Penske Toyota. We are pleased to hear that our team provided the service and vehicle you were looking for. Your feedback is greatly appreciated.

Helpful
May 31, 2024

Juan and Jesus were amazing. I truly appreciate the excellent service. Thank you Juan for taking care of me every time and having these 2 great men. More

by ihab.judah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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May 31, 2024 -

Penske Toyota responded

We appreciate your recognition of our team's excellent service at Penske Toyota. Your feedback is valuable to us, and we are glad to hear about your positive experience.

Helpful
May 26, 2024

They are friendly , fast service , and always have appointment's available for service. I would highly recommend them More

by Larry M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Basaluda
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May 26, 2024 -

Penske Toyota responded

Thank you for sharing your positive experience with Penske Toyota's service speed and availability. We appreciate the recommendation.

Helpful
May 26, 2024

Thomas A. from service department is amazing and keeps us informed at all times thank you More

by Sarabiafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
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May 30, 2024 -

Penske Toyota responded

Thank you for acknowledging the excellent service at Penske Toyota. Our team works diligently to keep our customers informed and satisfied.

Helpful
May 24, 2024

This dealer is an average dealer. Is there some long wait times when you’re dropping off your car.. More

by The Jet2417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Norsworthy
Report | Print
May 25, 2024 -

Penske Toyota responded

Hello, I would like to learn more about your recent experience with our Service Department. We pride ourselves on the high-quality standards we maintain here at Penske Toyota, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Eddie Swanenburg President & General Manager Penske Toyota (562) 904-5692 eswanenburg@socalpenske.com

Helpful
May 24, 2024

Close to home, pleasant enough. Usually an issue with care wash. Would be nice to have that explained before I leave and expect to return to a somewhat clean car. More

by VeroZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
May 29, 2024 -

Penske Toyota responded

Thank you for your feedback on Penske Toyota. We appreciate knowing about the car wash issues; your suggestion about communication prior to service will be considered to enhance our customer experience. Please feel free to reach out with any further comments or concerns.

Helpful
May 20, 2024

Carlos provided great customer service. Thank you for the help and advice regarding the care of my Prius. More

by Yesenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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May 21, 2024 -

Penske Toyota responded

We appreciate your feedback on our team's service and the advice you received for your Prius at Penske Toyota. It's good to hear that you were satisfied with the assistance provided.

Helpful
May 17, 2024

Isidro Zuniga was great professional up front no xx . No extra added cost ,was in and out. More

by rvml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray rios
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May 17, 2024 -

Penske Toyota responded

Thank you for sharing your positive experience with our team at Penske Toyota. We're pleased to hear that the transparency and efficiency of your visit met your expectations.

Helpful
May 11, 2024

Thomas Arthur at Penske Toyota Service Department is an absolute gem! His kindness and exceptional customer service truly made my day. Not only did he assist me with my 2019 Rav4, but he went above and bey More

by F.Mercado
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur, Jennifer Norsworthy
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May 11, 2024 -

Penske Toyota responded

We're glad to know you had a good experience with our team at Penske Toyota. Thomas's dedication and expertise indeed make him an integral part of our family. Thank you for making the 2019 Rav4 part of your life, hope it keeps astounding you.

Helpful
May 09, 2024

Only place open on a Sunday. It was convenient. It fit right into my schedule. More

by Maria.cerros1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall name of associate.
Report | Print
May 09, 2024 -

Penske Toyota responded

We appreciate your feedback and are glad our operating hours suited you. Penske Toyota strives to be accessible when customers need us most.

Helpful
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