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Royal Buick GMC of Tucson

Tucson, AZ

4.9
1,287 Reviews
New and Used vehicles at Royal Buick GMC in the Tucson Auto Mall. Enjoy car buying totally online, or in person with Non-Commission Staff and 72hr Buy Back Policy. All new and most used vehicles come with a no-cost lifetime powertrain warranty! Come to our Cadillac, GMC, and Buick dealership in Tucson, AZ, and drive off our lot in a new or used car today!
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815 W Auto Mall Dr Lot A

Tucson, AZ

85705

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Showing 1,287 reviews

May 08, 2024

Very friendly, very knowledgeable, made us feel welcome. A great dealership to buy a new vehicle from. More

by christinereed3
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Jake Mullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Royal Buick GMC of Tucson responded

Thank you, Christine, for your fantastic review! We are delighted to hear that you had a positive experience with us. At Royal Buick GMC Cadillac, we strive to provide excellent customer service and make our customers feel welcome. We appreciate your business and hope to assist you again in the future. Thank you for choosing us for your new vehicle purchase! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

May 07, 2024

Jake was A great listener to what my needs were what I wanted thank you More

by Azizonasweety72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Royal Buick GMC of Tucson responded

Thank you for your kind words about your experience with us at Royal Buick GMC Cadillac! I'm thrilled to hear that Jake was attentive to your needs and wants. I appreciate your feedback and look forward to seeing you again in the future. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 27, 2024

Clean and pleasant employees who are efficient. It was wonderful that manager came and introduced himself. Andy was a first class employee. The experience was first class. Than you! More

by roxannecrawford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Royal Buick GMC of Tucson responded

Thank you for this amazing review! I really appreciate your business, Roxanne. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 27, 2024

I just bought 2 at4 and at4x from Brian BITZER and he did a great job. I wanted to make sure he gets all the recognition for making my husband's birthday memorial one he got the at4x. Thank you for your More

by tigerqueen1468
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Bitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Royal Buick GMC of Tucson responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 27, 2024

I just bought 2 at4 and at4x from Brian BITZER and he did a great job. I wanted to make sure he gets all the recognition for making my husband's birthday memorial one he got the at4x. Thank you for your More

by tigerqueen1468
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Bitzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Royal Buick GMC of Tucson responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 27, 2024

Derek Deckens helped me get into the vehicle I wanted and was an outstanding help. I will highly recommend him and this dealership to anyone I know. More

by annavalerie33098
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Deckens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Royal Buick GMC of Tucson responded

I really appreciate the kind recommendation, Anna. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 21, 2024

Went in for service the manager by the name of Ryan Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care More

by Edgarmartinez23.em
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Rau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Verduzco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Royal Buick GMC of Tucson responded

Thank you for your feedback, Edgar. Here at Royal Buick GMC Cadillac, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 20, 2024

The team I worked with at Royal Buick GMC of Tucson was fantastic. I really enjoyed the process and am very happy with the vehicle I purchased today. Joe Sullivan, as always, stepped up the service. This i More

by dgfulton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chance Lamey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Mullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Royal Buick GMC of Tucson responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 17, 2024

Joe made our buying experience much easier than normal. He is very professional and obviously knowledgable about all his inventory. He helped us choose the right vehicle for us. We appreciate his persona More

by dcmorken
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Escalante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Royal Buick GMC of Tucson responded

Hi there, we're thrilled to hear that Joe was able to guide you through your vehicle purchase experience! His knowledge about our inventory really shines through and we're glad he was able to help you find the perfect car. Thank you so much for sharing your positive experience with us. We deeply appreciate your feedback! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

April 15, 2024

The dealership was a no-pressure environment with friendly people and great atmosphere. I appreciate the large inventory and the beautiful attention to detail. Regarding our associate, Andy Villa was More

by Kari.millican
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Royal Buick GMC of Tucson responded

Congratulations on your new vehicle, Kari. Thank you for writing such a great review about your experience at our dealership! I appreciate the feedback and am pleased that your experience with Andy was so positive. We do our best to make sure all of our customers leave with the right vehicle and I am glad that you're enjoying yours. I look forward to seeing you again. Best, Todd - Royal Automotive Group, feedback@royaltucson.com