Sawyer Lyons Buick GMC of Randolph

Excellent service! Was impressed w/ the way the service team handled my warranty issue. They were able to schedule an appointment just prior of the expiration date & bef Was impressed w/ the way the service team handled my warranty issue. They were able to schedule an appointment just prior of the expiration date & before thanksgiving holiday despite the lack of coverage. I was told by Amy this was covered and there would be no charge. The tailgate dampener was ordered and I was contacted that the part was received last week and installed today. They are my go to service and sales dealership. More

Unbelievable excellence We purchased a 2016 Chevy 2500HD while living 2 hours away. Mark Hathaway was patient and willing to provide excellence service. He made sure we were We purchased a 2016 Chevy 2500HD while living 2 hours away. Mark Hathaway was patient and willing to provide excellence service. He made sure we were comfortable with the purchase every step of the way. Our children felt as if they belonged and were not a bother during the process. I would purchase another vehicle from this dealership even if I had to drive another 2 hours. The price was a steal and the truck was magnificent. More

Great Experience I just leased a 2018 GMC Acadia Denali from Jim Salerno GMC and it was by far the best experience that I've had at a car dealership. The salesman I w I just leased a 2018 GMC Acadia Denali from Jim Salerno GMC and it was by far the best experience that I've had at a car dealership. The salesman I worked with was George Gregory. He was very helpful and made sure I got exactly what I wanted in the car. In addition to working with Greg, the sales manager, Eric Ciocca was just as helpful. He worked with alongside of George during the whole process to make sure that my process went smooth. Greg even called me a few days later just to make sure that everything was going ok with the car. I definitely will be going back to Jim Salerno GMC. Michael T More

Second Time Around I bought a 2018 Red Canyon this week that Salerno picked up from another dealership for me. This was the second vehicle I have bought from them. It w I bought a 2018 Red Canyon this week that Salerno picked up from another dealership for me. This was the second vehicle I have bought from them. It was a pleasant experience, no pressure, good deal. My salesmen, George Gregory, was fantastic and explained everything before I left the lot. Joe Bourdon, as always, was a pleasure to work with and John Vorst the stand-in finance manager explained everything and never pressured me to buy anything extra. Will buy from them in the future. Keep up the good work. More

Truely a 5 star Experience George made my day with his easy going, positive, humorous and warm personality. The process was seamless and easy. Absolutely, would recommend you us George made my day with his easy going, positive, humorous and warm personality. The process was seamless and easy. Absolutely, would recommend you use George and the Jim Salerno team for your next car purchase. There was no old school pushy sales people here. George was calm, patient and answered all my questions. He even embraced the fact I needed to leave and go home to get one of my 108lbs dogs to make sure she could fit in the car with her crate. After our purchase he showed us all the options and how to work all the technology in our new vehicle! So happy with our purchase and our new friends at Jim Salerno. More

car purchase I was very fortunate to work woth George at Salernos. He was very helpful from the time I walked in til the last paper signed. He made the overwhelmi I was very fortunate to work woth George at Salernos. He was very helpful from the time I walked in til the last paper signed. He made the overwhelming experience exciting and stress-free. I would recommend George and Salernos to everyone of they want an awesome car buying experience. More

Poor Customer Service When I went to this dealership I inquired about a specific car I was not at all happy with the salesman. After a few minute conversation he basically When I went to this dealership I inquired about a specific car I was not at all happy with the salesman. After a few minute conversation he basically said to pray to the fairy god mother and wish for her to deposit money into my bank account. Completely unprofessional and I would not recommend this dealership to anyone! More

Being lied to is never okay I purchased a used Jeep Liberty. Car appeared in excellent condition. I did get a great price and deal on the car. I was told the car had new breaks a I purchased a used Jeep Liberty. Car appeared in excellent condition. I did get a great price and deal on the car. I was told the car had new breaks and I knew I'd need new tires in abt a year. Not a problem. I drove the car to work after picking it up and car ran great. I drove it home the next morning and it was smoking from the drivers wheel. The caliper had stuck to the rotor and the brakes and caliper needed immediate replace, the other brake pad seemed ok. I noticed excessive brake dust from the other brake and low and behold, the other caliper is also getting stuck. To be assured the car had new brakes then both need immediate replace it absolutely unsafe. I would have replaced the brakes and calipers myself had they told me upfront they needed them. It's not a huge cost but to be told basically a flat out lie that they were new is unacceptable to me. Very disappointed with being lied to. More

Outstanding experience, highly recommended Back in 2011 I was looking for an Acadia and visited multiple GMC dealerships. I was completely dissatisfied with the salesmen, management, and the Back in 2011 I was looking for an Acadia and visited multiple GMC dealerships. I was completely dissatisfied with the salesmen, management, and the car buying experience. In speaking with a coworker, I was referred to George Gregory at the Salerno Buick GMC dealership. Since then, I have only dealt with George Gregory for all my car buying needs. I live over 40 miles from this dealership and drive out to Salerno because of George Gregory. George is an honest man who makes the car buying experience pleasurable. George genuinely takes interest in your needs and goes the extra mile to make sure you are completely satisfied. At this dealership, I finalized the transaction with Joe Bourdon and Jonathan Weiner who very helpful in their respective areas. Go visit George if you need a vehicle... More

Inept Please do not waste your time or money. Technicians have no idea what they are doing. Went in for a noise - sounds like wheel bearings not sure. DID Z Please do not waste your time or money. Technicians have no idea what they are doing. Went in for a noise - sounds like wheel bearings not sure. DID ZERO DIAGNOSTICS!!! They replaced ONLY 1 wheel bearing. Who does that? You ALWAYS replace BOTH wheel bearings on the same axle. Went back - sound still there. They replaced 2nd wheel bearing. sound still there. Technicians didnt bother to find why there was a loud sound. A loud roaring noise- maybe the rear differential?????? Technicians also said tires need to be rotated- I HAD BRAND NEW TIRES PUT ON LAST WEEK!!!! DONT WASTE YOUR MONEY!!! More