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Serra Subaru of Traverse City

Traverse City, MI

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7 Reviews

1747 S Garfield Ave

Traverse City, MI

49684

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7 Reviews of Serra Subaru of Traverse City

March 06, 2024

Everyone was so welcoming and patient with all my senior questions. Todor was extremely helpful in helping me to understand the new fangled contraptions. Purchasing my Subaru Crosstrek and trading in my F More

by Happy Grandma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todor and Chris.
August 09, 2023

I had a good experience purchasing a Subaru for my daughter from this dealership in the past. However, when my 3 mo old Outback(purchased elsewhere) refused to start in a spectacular display of blinki More

by trixien51
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
January 05, 2022

I went in to look at used cars. Made an offer on a 2019 and was turned down. I changed salespersons and looked at new cars and bought a new 2022 for the same money I was turned down on the 2019. More

by pawsfourk9
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not important
August 02, 2021

Tim Sato was fantastic! I had a brake light burn out on the way to Traverse City for vacation. He was the service advisor who worked with me to get the light fixed and an oil change. He ran the diagnostics More

by Annette B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sato
July 08, 2021

Joel Shooks provided well informed and timely advice at every stage of the purchase. Even as our plans changed he was always patient, courteous and responded with additional information and options. As a More

by Duncan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Shooks
May 16, 2017

Love my Subaru, but the dealership falls short. I recently worked with three departments within the dealership to repair what they agreed was shoddy workmanship. I called the Service Department 4 t More

by Bern19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Flohe, and Eric Steinhebel
April 13, 2016

Good customer experience buying a "new" used car if you want to buy a new used vehicle as we did you are at the right address at Serra. If you are looking for a knowledgeable friendly person to help More

by Happy Car buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Brown