Sterling Heights Dodge Chrysler Jeep Ram

I have had the worst experience at this dealership. I just purchased a used vehicle from them which was a horrible experience. First, we saw the vehicle undetailed, but liked all the options on it. When just purchased a used vehicle from them which was a horrible experience. First, we saw the vehicle undetailed, but liked all the options on it. When our sales guy assured us it would be cleaned up upon delivery we said ok. That was a HUGE mistake. The dealership had the vehicle for three weeks before delivering it to me. During that period I went twice to see how it looked and if the repairs they promised where being handled. Because the vehicle looked like a disaster I just wanted to make sure before delivery that it looked ok. After two visits and numerous things still not fixed I was assured that when I picked it up the following day everything would be taken car of. WRONG. This dealership does not know the meaning of the word clean. They said it was "detailed", well at the final walk around there was still pop splattered on the roof of the car there was dirt on the interior and in the cup holders (which in told the sales guy about more than 3 times) there were still stains on the seats which I was promised would be fixedand the list goes on. Mind you the dealership had three weeks to get the car cleaned up for delivery. It was a joke. The sales guy promised us new mats because the vehicle didn't have any. He gave us the cheapest mats I've ever seen and not only that they didn't even match the interior. Also I asked him if he could give me a copy of my proof of insurance he said sure.. I got home and there was no proof of insurance in my paper work. The worst part he didn't even say bye or thank me or do a final walk through to show me that everything was working. I am just so upset. If I didn't need this vehicle and didnt wait three weeks I would have walked away. This is the worst experience I've ever had with a dealership. Learn from my mistake take your money an go elsewhere to buy a vehicle, PLEASE! More

The service department at this dealership overcharges for basic maintenance. The service department also does not follow recommended factory service procedures for servicing transmission, and violated Chr basic maintenance. The service department also does not follow recommended factory service procedures for servicing transmission, and violated Chrysler Corporate technical warnings, leading to imminent transmission damage. Dealer did not attempt to resolve the problem and avoided the truth and accountability. Chrysler is in sad shape. They are trying to make up for lost car sales by gouging customers in servicing of their vehicles. They do not give proper attention to the manufacturers specified procedures for maintenance. More

This by far the worst dealership I have ever dealt with. I should have walked away from but the real problems did not start until after we had signed for the car. The customer service is horrible and they I should have walked away from but the real problems did not start until after we had signed for the car. The customer service is horrible and they absolutely do not care about taking care of the customer once you have committed to a vehicle. We had to switch sales people mid way through the process because the first one was unprofessional and had no clue what she was doing. She told us that we would have our vehicle in "1-2" and a week later their story changed and the vehicle we had picked out was "very difficult" to locate. Further, she never called us when she committed to and we had to constantly follow-up just to get an update. We had problems with the vehicle 3 weeks after it was purchased and had to deal with the service department. Again, same story, unprofessional and would not follow through on their commitments. They would not provide and equal vehicle for use and would tell us one thing at the start of the day and contradict themselves later. We had another problem (same issue as before) and the experience was even worse. When we tried to voice our concerns to the General Manager, he was completely rude and showed no interest in helping us with our problem. He didn't even bother to introduce himself or get out of his chair when the service manager brought us to meet him. I would never purchase a vehicle from this dealership again nor recommend to my worst enemy this place. More

I purchased a new vehicle using the employee purchase.The arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After 2 weeks of purchase I received a bill from Chysler credit stating I still owed them $78.00...The dealership paid off only 2/3 of my remaining payment.Guess what they said when I informed them of this..."You never said you wanted to keep the car till your end of lease date",PEOPLE BE WARNED,THESE GUYS LOSE ALL SENSE OF HONESTY & INTEGRITY AS SOON AS THE DEAL IS DONE.IF YOU DEAL WITH THEM BE EXTREMELY CAUTIOUS!!! More

I purchased a new vehicle using the employee purchase.The arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After arrangement with salesman Jim A. was that the dealership was going to pay off my last lease payment and I could keep the car till turn in date.After 2 weeks of purchase I received a bill from Chysler credit stating I still owed them $78.00...The dealership paid off only 2/3 of my remaining payment.Guess what they said when I informed them of this..."You never said you wanted to keep the car till your end of lease date",PEOPLE BE WARNED,THESE GUYS LOSE ALL SENSE OF HONESTY & INTEGRITY AS SOON AS THE DEAL IS DONE.IF YOU DEAL WITH THEM BE EXTREMELY CAUTIOUS!!! More

they tried to charge me a $100 deductible when it did not apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they apply then they tried to charge me $60 labor on something that was covered under warranty. after fighting with these people about these 2 issues they finally agreed i did not owe the money. but i wonder how many people they rob that don't know any better? they fixed an oil leak on my truck that required that they pull the transmission. when i got home i checked the truck for oil leaks that was fine but i noticed a ground strap that goes from the transmission to the under body was torn off instead just taking 1 nut off they tore it off and left it! More

The "Service Director", Don Ross is a raging pitbull with an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy an anger management issue. If you like being screamed at by a bulky guy with anger issues then by all means bring your vahicle here. I will never buy another Dodge or Chrysler product due to the horrable experience I have had at this dealership. More

This place has the greatest service pricing I've ever seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i di seen and the quality of work is super!!! A++ I would definitely recommend this dealer and have all my maintenance and repair work done there-and i didn't even buy the car there but I will now. Service is everything! More