Stockton Hyundai
Stockton, CA
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965 Reviews of Stockton Hyundai
Bad service and Technician did not know what he is doing because he has to wait for his manager to advise him to advise me on my repairs. This is the reason why my car was in the dealership over the weekend because he has to wait for his manager to advise him to advise me on my repairs. This is the reason why my car was in the dealership over the weekend and ready for pick up on Tuesday. It was at the dealership three business days. More
Carlos and Oliver were great to work with on the Sales side. I had a problem with the vehicle not holding charge once I brought it home (had to jump it 4 times). I returned for a battery replacement onl side. I had a problem with the vehicle not holding charge once I brought it home (had to jump it 4 times). I returned for a battery replacement only to be told by the Service Department that the battery looked fine because I drove it to the dealership and it had time to charge. They wanted me to buy a new battery for a vehicle with 90 miles on it. They suggested that I should have had the vehicle towed to them rather than jump starting it so they could see the battery was dead. It took close to 4 hours and four levels of supervisors before Chris Troxel (Sales Manager) told me he would take care of the problem. The battery was replaced and everything has been fine since. We were considering buying a top-end Palisade as well, but given this experience I will likely look elsewhere or for a different brand of vehicle. When buying the car with a 5 year warranty they assured us that they stand by their vehicles and customer service comes first. Unfortunately, this was not displayed in their handling of my issue. I am happy that Chris fixed this but this should have been handled at the lowest level of the organization, not the top. More
We went to a few other Hyundai dealers in the area and ended up at Stockton and were very happy that we did. Alex and Stephen were great. They were both very professional and patient answering our many ended up at Stockton and were very happy that we did. Alex and Stephen were great. They were both very professional and patient answering our many questions. We purchased a new vehicle and based upon what we were offered at other dealerships, we received a good deal. I would definitely recommend them to others. More
My appointment was at 11 am for routine maintenance and I was told that the service would take about 1 1/2 hours. At 1:30, approximately 1 hour later than promised it was finally done. As I watched the video was told that the service would take about 1 1/2 hours. At 1:30, approximately 1 hour later than promised it was finally done. As I watched the video of the service there was a recommendation to have the air and cabin filter replaced, the service advisor didn’t discuss the need to replace and made the decision not to. While the actual service is fine, the service department could use training on customer service. It seems like they go through the motions but appear unhappy overall. While I think they have an excellent sales department, I’m contemplating going elsewhere for service. More