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Stoneham Ford
Stoneham, MA
235 Reviews
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Helpful September 15, 2023
I ordered my new car from Stoneham Ford. Ed Hodgdon was my sales person and he made it very easy. He guided me to the order page and explained all the packages. after i made my selection i f Ed Hodgdon was my sales person and he made it very easy. He guided me to the order page and explained all the packages. after i made my selection i forwarded him my build sheet and he processed the order. He kept me informed from when the order was accepted to the time it arrived. Once it arrived he notified me and asked if I wanted to come see it before he sent it to be prepped for delivery. I would highly recommend Stoneham Ford and Ed if you are looking to purchase a Ford vehicle. More
by stang35th
Employees Worked With
Ed Hodgdon
August 26, 2023
This is my 5th transaction with Stoneham Ford between my husband and me. All of my experience with this dealership has been great! husband and me. All of my experience with this dealership has been great! More
by princessbubbles911
Employees Worked With
George Benn, Chris Rivest
August 01, 2023
Used online service to book appointment at the Quick Lane. Truck was worked on in a timely manner and at the scheduled appointment time. Service personnel were very nice and informative. Only disappoint Lane. Truck was worked on in a timely manner and at the scheduled appointment time. Service personnel were very nice and informative. Only disappointment was that they could not do the tire rotation on my F350 due to the long bed on it. Truck was too long for the lift necessary to do the tire rotation. More
by jeffC
Employees Worked With
don't recall
July 25, 2023
Stoneham Ford was easy to deal with and worked hard to try and solve a very complicated issue. They tried multiple different things and worked fast. I would definitely return. try and solve a very complicated issue. They tried multiple different things and worked fast. I would definitely return. More
by Jdip94
Employees Worked With
Rich
June 20, 2023
Saw vehicle online called Brian Flaherty to set up inspection and test drive of vehicle everything went very smooth with both Brian and Mike G.This is my sixth car from Stoneham Ford and have nothing inspection and test drive of vehicle everything went very smooth with both Brian and Mike G.This is my sixth car from Stoneham Ford and have nothing but a great experience with both sales and service departments . I must say that Brian Flaherty is the best ! Thanks again Bill Campbell More
by bcampbell48
Employees Worked With
Doug Prentice, Mike Giangrande, Brian Flaherty
June 13, 2023
UPDATE: I did speak to Steve, their service manager, to provide feedback and received a better experience chatting with him. I've never had a worse experience as a customer... I purchased an OEM dash ca provide feedback and received a better experience chatting with him. I've never had a worse experience as a customer... I purchased an OEM dash cam for my Mustang Mach-E, and unfortunately, made the mistake of selecting Stoneham Ford service to install (they were the closest with availability). I had paid for the installation with the parts, so I was stuck with them. Terrible experience with Jean (the person who answered the call), who after treating me like a child said "This IS the kind of service we offer." Then transferred me to their "Service Advisor," Mike who didn't know how long it would take to install a dash cam... and couldn't advise me for the life of him and instead snapped at me instead of helping me, wanting to just get me off the phone. TERRIBLE experience. Absolutely unprofessional. I couldn't talk to their supervisor since they claimed that their supervisor is out for the day... More
by KFulton
Employees Worked With
Mike Doherty, Jean
