Terry Volkswagen Subaru
Lynchburg, VA
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45 Reviews of Terry Volkswagen Subaru
Both Shaun and Hutch were very professional and meet all my needs and expectations. They both made this purchase easy and did not waste any time getting all paperwork completed and car prepped. I highly rec my needs and expectations. They both made this purchase easy and did not waste any time getting all paperwork completed and car prepped. I highly recommend the dealership based on my experience with both of them. More
Getting my car was the only easy part. They bring you in, make you feel like best friends, and then have you sign off on a vehicle and don't communicate or return communication with you an They bring you in, make you feel like best friends, and then have you sign off on a vehicle and don't communicate or return communication with you anymore. I was given a single key when I purchased my car in 2020 and was promised by my sales person that I would be given a second key (provided by the dealership) as soon as possible. This was in 2020 and it is now 2024 and this still hasn't been resolved. Since I purchased my vehicle I have called multiple times about the key I was promised, left voice mails, etc, to no avail. Also, don't get an extended warranty through them either as I have called their office and warranty department 7 times in the last 2 weeks, and had someone answer once. I have left voicemails and never received a call back. Like most organizations they are super friendly up until you buy, then the cord is cut. Going back, I would look somewhere else that follows through with their customers, and service after a sale has been completed. If you want someone to guide you through every step of buying, hold your hand, be your best friend, talk you into needing an extended warranty, show you where to sign, these are the people for that. More
Very professional and friendly staff. Service department is very efficient and knowledgeable. Would recommend them to anyone shopping for a car. Service department is very efficient and knowledgeable. Would recommend them to anyone shopping for a car. More
This Dealership is one of the most awesome Dealships I have ever seen they make you feel like family and care about you as person and your family have ever seen they make you feel like family and care about you as person and your family More
What a great place to buy a vehicle! Easiest experience of my life, and prices were great as well! Highly recommend this place for your next purchase of a vehicle. Easiest experience of my life, and prices were great as well! Highly recommend this place for your next purchase of a vehicle. More
My visit to Terry’s was met with excellent communication and superior customer service. Grateful to have this dealership so close to home because they truly offer fantastic wrap around service. and superior customer service. Grateful to have this dealership so close to home because they truly offer fantastic wrap around service. More
I can only praise Vernon! Because of his attention to my best friend who bought a 2024 crosstrek, 2 weeks before me, via his help...I called him and told him what I wanted. He Because of his attention to my best friend who bought a 2024 crosstrek, 2 weeks before me, via his help...I called him and told him what I wanted. He had it waiting for me when I pulled up! I love my new Subaru Crosstrek! Thank you Vernon!! More
Wow! Where do I start? Soon after my wife and I arrived at the dealership nearly 3 years ago, we were greeted by Sales Professional, Carl Jones (better k Where do I start? Soon after my wife and I arrived at the dealership nearly 3 years ago, we were greeted by Sales Professional, Carl Jones (better known as “C.J.”). From that moment until today, Terry Subaru has met or exceeded our expectations at every encounter! I am pleased to say that General Manager, Mark Dalton is “Best in Class” and casts a long shadow for his staff! (We had never met Mr. Dalton, Mr. Terry or any of the Terry team before that day.) We purchased a Subaru Ascent and have never regretted that decision. Since our purchase, Service Director, Buddy Davis and Service Advisor Chase Davis have made us feel like old friends. In fact, the entire Service team has went out of their way to always make us feel as valued customers. This is our first Subaru purchase, however it is probably not our last! Our sincere thanks to Mr. Terry, Mark Dalton and the entire Terry team!! Jim T. More