The Sharpe Collection

Great experience This is my first BMW and I love it! Working with Sharpe, and Steve in particular, was a great experience and has continued to be even after the initi This is my first BMW and I love it! Working with Sharpe, and Steve in particular, was a great experience and has continued to be even after the initial purchase. More

Perseverance paid off This was our second BMW purchase from Sharpe. We knew exactly what we wanted and it was not easy to locate. Apparently having the tan carpeting that This was our second BMW purchase from Sharpe. We knew exactly what we wanted and it was not easy to locate. Apparently having the tan carpeting that I like is not common. Our salesman, Steve Glenn, was very willing to search and search to find a vehicle for us. We couldn't be happier with the vehicle he found for for us! He kept us informed during his search and was genuinely interested in making us happy. He is very easy to work with. We are also pleased with Mandy in the service department. She is delightful and very competent. Overall our experience at Sharpe was positive and we would definitely recommend them to friends and family. More

Back for the 2nd time. This is the second X3 we have purchased from Dan Erdei. Both our dealing have met our expectations of BMW. Dan is knowledgeable, helpful, and attenti This is the second X3 we have purchased from Dan Erdei. Both our dealing have met our expectations of BMW. Dan is knowledgeable, helpful, and attentive. We simply sent him an email on what we were looking for and within 2-3 months Dan delivered. We will be back to see Dan for our next BMW. More

Great Service and an Exceptional sales person I just to took delivery of my BMW 428i Gran Coupe and I love it! My buying experience at Sharpe was exceptional thanks to Dan Erdei. His follow up a I just to took delivery of my BMW 428i Gran Coupe and I love it! My buying experience at Sharpe was exceptional thanks to Dan Erdei. His follow up and knowledge of the product line truly made my experience a very positive one. Which is why I came back to buy by 2nd car. More

9th BMW from Sharpe and Counting Many Thanks to Dan Erdei for making the ordering and delivery of our new 4-Series a seamless transaction. This is our 9th BMW lease with Sharpe, and Many Thanks to Dan Erdei for making the ordering and delivery of our new 4-Series a seamless transaction. This is our 9th BMW lease with Sharpe, and the professionalism and attentiveness always makes doing business with them easy. Thanks Again Dan! More

Did not perform work requested / do not call back Took vehicle in that sat for long period of time because of needing a new engine. after new engine no start condition was present, requested a flash o Took vehicle in that sat for long period of time because of needing a new engine. after new engine no start condition was present, requested a flash or program was quoted a price I agreed got call saying they replaced a fuse and it runs but does not move had vehicle towed to another shop they hooked up a standard scanner not equipped with German program cleared codes vehicle drives but not acting right called sharp no response . Not worthy of the cars they sell! More

1st time buyer BMW X3 We were very impressed working with Steve Glenn from start to finish with the entire car buying process; friendly, professional, knowledgeable and hel We were very impressed working with Steve Glenn from start to finish with the entire car buying process; friendly, professional, knowledgeable and helpful. Thumbs-up! More

A great buying experience CPO BMW X3 April 23, 2016 Sharpe BMW Twenty years ago, Francis Fukuyama, then a senior social scientist at the Rand Corporation, now at Stanford Universi April 23, 2016 Sharpe BMW Twenty years ago, Francis Fukuyama, then a senior social scientist at the Rand Corporation, now at Stanford University, in his book TRUST argued the thesis that a culture that honors trust in business dealing provides an essential social capital to the economy. To associate the word trust with the experience of buying a used car, for decades, seemed like an incompatible mix. From our buying experience, The Sharpe Collection BMW has made trust an included option in their business dealings. The longest missing “car option” in automobile business dealings for generations has been trust. The longstanding negative cultural icon of the sharp-dealing used-car-salesman perpetuated mis-trust. It may take some time to change. The “internet of things,” connectivity, and the free flow of information are, however, forcing that transition. The internet is facilitating change in the experience of buying a car by free and open flow of information. The internet has disseminated information regarding cost, option packages, resale value, financing, insurance and warranty information. The luxury car dealers in particular are certifying their cars and standing behind them with a variety of included and optional warranty coverage packages. The free exchange of information, both online and in person, at Sharpe BMW created a sense of credibility and trust. My husband and I were comfortable and pleased with the experience of buying a certified pre-owned BMW loaner vehicle at Sharp. I live in Ohio, a few hours drive from The Sharp Collection BMW in Grand Rapids, MI, but the internet allowed me to shop online, find the car with the options I wanted, contact Sharpe BMW, and close the purchase and financing in a matter of hours. The salesman, Steve Glenn, aka “client advisor,” was truly a client advisor. He answered all questions without contest or irritation, backed up his answers with documented facts and figures, and was patient and professional. We first spoke late on a Monday morning. The sale and financing were completed by that afternoon, and the car was ready for delivery, on our mutual schedule, two days later. The delivery experience was efficient, professional, and thorough. Steve Glenn, our client advisor, with the backup of Eric Fillinger, a “BMW Genius” a la “Apple Genius,” gave us a hands-on demonstration course of all the electronics, communications, voice command programming, and other options. In the week since purchase and delivery, they have called me, to assist with any problems and further instruction. Their supervisor, Jeremy Dutcher, BMW Sales Manager, cordially greeted us and was kind enough to make a restaurant recommendation: My Old Goat, a nearby farm-to-table restaurant that we thoroughly enjoyed. George Sharpe also cordially greeted us and checked that all was well. Nick Green, Business Manager, gave us a short course on all the included and optional warranties on the vehicle and efficiently guided us through the finance process paperwork. This is the second automobile that my husband and I have bought online. Both times it has been a good experience. At The Sharpe Collection, it was a great experience, marked by fair dealing, professionalism, and the ultimate automobile option: trust. Linda Toledo, Ohio More

1st BMW, first time SHARPE buyer- great experience I don't know what took me so long to get one of these cars. Steve was attentive and patient eventhough he was very busy. He located what I wanted and I don't know what took me so long to get one of these cars. Steve was attentive and patient eventhough he was very busy. He located what I wanted and got it as quickly as possible to meet my schedule. Thanks Steve! More

1st BMW Steve was awesome! At 24 years old, I didn't expect to be treated seriously when inquiring about buying a new BMW....However, Steve guided me through Steve was awesome! At 24 years old, I didn't expect to be treated seriously when inquiring about buying a new BMW....However, Steve guided me through the process effortlessly and treated me with respect and professionalism. He coordinated retrieving my sweet whip as fast as possible and in the end, we both had a great time with it. I can see myself driving BMWs for life. I absolutely love my 2016 BMW M235i....Not good for my ego, but yolo. Thanks, Steve! Last but not least, the woman who took care of the paperwork, Nichole, was a gorgeous and super charismatic person. I had a wonderful experience! More