Thomas Buick GMC

Purchased new Encore I previously had a 2014 Buick Encore that I "loved"---it was just the right car for me and my needs. I was looking and found my exact same car but a I previously had a 2014 Buick Encore that I "loved"---it was just the right car for me and my needs. I was looking and found my exact same car but a new 2018 at Thomas in Johnstown and wanted to grab it before it got away, it's the same thing I had. When I went to the dealer my salesman John Phillips went thru many different things and explained everything to me. We took the car on a test drive and he explained different features with me---he was very thorough. Everyone was very helpful and accommodating at the dealership. When I picked up my car this afternoon, Tom Kirby, helped in getting me set up with all the different internet, computer, etc. features. He gave me his card and said to call or email if I had any more questions on any of the internet type things ---that is very reassuring to me because I am computer challenged at times. It was a very pleasant experience and reassuring to know that if there is any questions or anything I know that I can call or drop by and they will get me fixed up. More

Inspection and oil change and new tire. I was very pleased with the promptness of the service center, and trust me, they were very busy. Happy that they found a nail in tire, and I was able I was very pleased with the promptness of the service center, and trust me, they were very busy. Happy that they found a nail in tire, and I was able to purchase a replacement right away. I was taking a trip and appreciated the car being as safe as it could be. Great Team at THOMAS BUICK More

Service Department My 2010 GMC Terrain was making a horrible thumping noise and the noise would not stop when the car was shut off. We called Thomas (dealership) to see My 2010 GMC Terrain was making a horrible thumping noise and the noise would not stop when the car was shut off. We called Thomas (dealership) to see about getting my car fixed and they told us they could NOT get my car in for 1 week. The noise would not stop when the car shut off, so obviously the battery is still running. I travel with 2 children in PA winter conditions, so I guess I was suppose to let my car die before they would see. After speaking to the corporate GM office, the head of the Service Department called me back and her exact words were OH, OH, Oh, we are completely booked. I would not recommend Thomas to my worse enemy! Their customer service stinks, this isn't our first conflict with them, and the GM at the Johnstown office doesn't return complaint calls he makes his employees do his dirty work! In the process right now of trading the car in so I can have the piece of mind that a dealership will truly service my car! More

DIDNT COME THROUGH WITH GMC CERTIFIED WARANTY. SALESMAN SAYS ONE THING AND THEN HIS BOSS SAYS NO WAY WE COVER THAT,WEAR AND TEAR BUT JOB ORDER SHOW PROBLEM EXISTED BEFORE I PURCHASED.DIDNT TELL ME CAR WAS SAYS ONE THING AND THEN HIS BOSS SAYS NO WAY WE COVER THAT,WEAR AND TEAR BUT JOB ORDER SHOW PROBLEM EXISTED BEFORE I PURCHASED.DIDNT TELL ME CAR WAS WRECKED/ More

Overall had a good experience purchasing a used GMC Terrain from them the price of the vehicle was very good and they were very willing to work on a fair trade for my vehicle Terrain from them the price of the vehicle was very good and they were very willing to work on a fair trade for my vehicle More