Town & Country Jeep Chrysler Dodge Ram

STAY AWAY FROM THIS PLACE FOR SERVICE! Let me save all of you a little time and money before you decide to bring your vehicle to Town & Country to get serviced. About a month ago we brought in our 5 year of you a little time and money before you decide to bring your vehicle to Town & Country to get serviced. About a month ago we brought in our 5 year old car because it wouldn’t start. We originally brought it to a family run mechanic, but they were unable to fix the problem, so he sent us to Town & Country. When we got there they told us our mechanic installed a dead battery and the vehicle couldn’t be started. So we left it there for them to fix. Jim, the service consultant has been handling our situation from the beginning. The car was left there for two weeks with us doing the leg work of calling to check on when it would be finished. After getting a lot of “running around” from Jim he told us our radio was the problem and could be fixed for $900, a price we were unwilling to pay because for starters he had our car for a long time and $900 is a ridiculous amount. So we said disconnect the radio and we would pay for a new battery and diagnostics. We go to get the car. The radio is sitting on the seat, there’s a gaping hole in the dashboard, our tire was flattened due to a nail in it. We tell them to fix it and their remedy was putting 50 pounds of air in a tire that takes 35 pounds of air. We bring the vehicle home and the fuse box cover is missing. We go back to get it. We bring the car back 2 days because it didn’t start again. Now they have had my car for an additional three weeks. They gave us a loaner car because we asked for one, which, according to Dodge Inc customer service they are supposed to offer one. Now every time we call to see what is going on Jim constantly reminds us we have the loaner car to use in the meantime. We need our car because its our car and our car has a permit attached to it that allows us to park at the train station so we can get to and from work. We want our car fixed - that’s it. Every time we call Jim, he assures us it will be Monday, then Monday comes and goes no phone call. We have absolutely had it!!! As I can see other people have had problems with this dealership. Complaining to them obviously will go no where because for years people have been complaining and I guess none of the publics’ complaints are enough for the owner of Town & Country Inc. to address. So now I ask of you, if you find yourself in the predicament I am in, to please call Dodge Inc. customer service at 800-763-8422. Also, call the Better Business Bureau to file a complaint or go online at www.bbb.org. The only way a business like this can go out of business is to file complaints with the appropriate authorities. If you’re forced to pay any monies to get your car back, keep all your receipts and a log of who you spoke to, and take them to civil court. Good luck and stay away! More

Provides phony maintainence booklet and tells you that your warranty will be void if you do not follow their direction: i.e.: Coolant Flush at 32k and 2 years 10 months. Chrysler says 102k and 8.5 yea your warranty will be void if you do not follow their direction: i.e.: Coolant Flush at 32k and 2 years 10 months. Chrysler says 102k and 8.5 years. Transmissiion trouble code reflashed. "Your transmission fluid/filter must be replaced at 30k; that is the problem" $300 for this "service". Factory says 120k. Get the picture? Do not set foot in this place. Nice guys, but they smile as they stab you in the back. More

I went to buy a Honda Accord. The advertised price of the car was 14,595. They were not negotiate the price. Since the price was good, I decide to buy the car. Then came the twist. They said there is a trans car was 14,595. They were not negotiate the price. Since the price was good, I decide to buy the car. Then came the twist. They said there is a transportation fee and another fee ( i dont remember what it was) which would cost another 1100+ dollars. They said it is standard in NY. I was from Maine and I believed it. Went to finance the car and the interest rate was 5.4 with an excellent credit history. I thought I could refinance but they wanted me to sign a contract for 6 months saying I will refinance only after 6 months. They asked me to pay $900 extra(on top of the sales tax) for registration and they would return the remaining money after registration. They did not give any proper receipts for this money collected. The registration costed only $300+. Stay away from these people. Never trust anything these guys say. George. More

My husband and I had been researching Town and Counrty mini-vans online. We came across this dealership and my husband was working with one of their sales associates, Joe. We had specifically been look mini-vans online. We came across this dealership and my husband was working with one of their sales associates, Joe. We had specifically been looking for a white Town and Country, with a sun-roof. Joe assured us he had three on his lot. Just before we made plans to make the trip to Long Island, we called Joe to confirm that the vehicle was still on lot. He assured us that it was. We took the trip to Long Island on the ferry, which cost us $140.00 alone, plus time and gas. If we did not take the ferry, round-trip driving would have taken five hours. When we arrived on the lot, Joe was not there. Joe had, apparently, told one of his associates we were coming (we think his name was Tom). This sales associate had been briefed to who we were and to what we were coming down for. The sales associate brought us into the guest lounge while he went to bring the van around to the front. As soon as I got in the van, I immediately looked up to see the sun-roof. It was not there. I asked the salesman, where it was...he acted confused like he did not know what I was talking about. We explained what Joe had said and how far we had traveled to the dealership. The salesman did not know what to do, but immediately began his sales pitch in a effort to sell us the van. He offered to discount the vehicle $500.00. First of all, we were throroughly insulted, and asked if he thought it was reasonable for him to think that we would come all this way to buy a van that we didn't want...especially since we had been very specific that we were looking for a vehicle with a sunroof. The sticker on the van was even misleading as it had a sunroof listed as one of the vehicle's amenities. Second, of all, the vehicle had scratch marks on the driver's side door. The scratches had been obviously touched up...it looked like a three-year old had done the work...the paint was in globs, and stood out like a sore thumb. The salesman apologized and said that he would check with his manager to see if they could send us a check the next week for $100 to make up for the time, trouble and expense of our trip. Other managers and floor staff come out to discuss. I made mention that, any one of them would be as upset as we were/are to have such an experience. Each one agreed. The salesman reiterated that he would try and have his manager send us a check. We said that would be appreciated and left. No check was ever sent, and it has been well over three weeks. I don't think one will be coming. It was a very unpleasant experience. This dealership, at the least, is not ethical in their practices. I know mistakes happen, but we called and confirmed right before we came that long way. We were ASSURED the vehicle was on the lot...with a sunroof. The dealership should have sent us the check, but obviously they did not think it was worth it to be ethical, since they probably figured they wouldn't see us again, anyway. Suffice to say, buyer beware. More

they will rip you off with warrenty and car price dont go here even if u dont like the car after 1 day they say it is done deal dont go here if you want good deal go here if you have extra money to give away here even if u dont like the car after 1 day they say it is done deal dont go here if you want good deal go here if you have extra money to give away More

Went here today as I found a 2009 Nissan Rogue listed on AutoTrader for $13,985. When I went there, I found that it was, in fact, not the price. I could have had the car for the amount I originally found on AutoTrader for $13,985. When I went there, I found that it was, in fact, not the price. I could have had the car for the amount I originally found only if it was a credit sale. Although my wife and I have excellent credit, I am in the midst of buying a home and only wanted to pay cash. The only positive thing about this place was the salesperson, Charlie. I liked him. He was a really nice guy and had a very no non-sense way about him. He got to the point and didn't make me wait very long. When we realized that the Rogue wasn't in my ideal price range, he did suggest other cars but I never really had the chance to look at other options thanks to the owner. He would have had a sale from me hadn't it been for the sales manager and owner. The sales manager's (Russian guy -- didn't catch his name) pitch sounded very rehearsed. Tried to make me understand that this business was in business to make a profit. (Duh). I also overheard his conversation with another customer uttering phrases like: You are a very smart man!, You are getting the deal of a lifetime!. I hate to admit, it was entertaining but it was also sad how obvious it was that this client was getting screwed. The owner, on the other hand, was a complete tool who blew cigarette smoke in my face. I still can't tell if he meant to be disrespectful or if that was a come on. Either way, it was disgusting. Overall, the SUV was nice with the exception of a very long scratch along the side of the car which I was hoping would be taken care of before prep. And, I think I heard the car making this chain-like rattle which tells me there is a timing chain issue (not likely) or the spacer plate between the engine and tranny is bent ... although I'm not 100% sure on that. Originally $13,985, in order to drive off the lot with this car would have cost me (without tags), $17,100 -- and that was a deal to them. I was willing to drive the car off the lot with $15,500 including tax and tags. Sorry, Charlie. More

I purchased a used Jeep Liberty They would not let me pay cash so I decided to finance which they told me I could pay off I 6 months which I did turns out I paid it off 22 days to early they charged my credi cash so I decided to finance which they told me I could pay off I 6 months which I did turns out I paid it off 22 days to early they charged my credit card a 583.00 penalty claiming the contract says 215 days not 6 months This dealer is a total rip off The service Dept is just as bad there prices are higher then any jeep dealer in the area have your service done elsewhere this dealership is one of the most rude I have ever dealt with They used my credit card without permission they had it on file because I left a deposit with it.so when they penalized me they never called they just charged the credit card.I am in the process of disputing the charge with my bank. ALL I CAN SAY BEWARE THEY JUST DON'T CARE IF ONE CUSTOMER DON'T BUY BECAUSE OF THIS POST That would be some justice read all post about this dealer they are aweful More

These guys are rude and crooked. Advertises cars as These guys are rude and crooked. Advertises cars as certified, they are NOT. Refuses to sell car for cash at advertised price, insists on own financ These guys are rude and crooked. Advertises cars as certified, they are NOT. Refuses to sell car for cash at advertised price, insists on own financing. Wanted $1,850 additional if they did not finance a $15k car. Then tries any excuse to keep you on the lot -regardless. RUN - do not walk away from these guys! More

I decided to pay a visit to this dealership to buy a used car that seem to fit my budget. So, we go the the "office" which is a trailer that was the most vile thing I've had to experienced during my car buy car that seem to fit my budget. So, we go the the "office" which is a trailer that was the most vile thing I've had to experienced during my car buying quest.(although not the last...) The second the door opened, I was assaulted by a toxic cloud that only human beings are capable of. The culprits were without a doubt the four salesmen that were in a semi conscious state. All of them had their feet on their desks, and only one of them even looked at me and managed to mumble: "Can I help you?" He staggered on to his feet and with reluctance came out of the fart sauna to show us the car we came to see. I looked at it and was satisfied of the condition although I did not test drive it. the interior was not clean though but I understand that it could be cleaned and after all it is a used car... We went back to the "office" which had been purged of the stench as the door and windows were suddenly opened. The salesman took a photocopy of a sales bill and started to add some number to the sale price. I understand that there is some fees associated with buying a car but he added some detailing fee ($399 for a car that wasn't even clean) transportation fee($600) and some other obscure fees. I told him that I was hoping to actually see a price decrease rather than an increase. The answer was: "No this is the price!" Now this is 2010, we have seen a great decline in car sales in general, especially from the American manufacturer and you would think that the dealers would want to unload some of their cars...but not on Long Island I guess. I was actually baffled by the guy's attitude and I just stood up and left. Now I really wanted to get that car, I was very clear about that, but that didn't change the dealer's attitude. I felt really numb after the experience and after telling to myself that it could not be so, I called again just to confirm what really transpired. I got the same guy on the phone again and I asked again: " I would like that car but are you flexible at all with the price?" The answer was of course no. Who the heck pays the sticker price on used cars today??? Bottom line is avoid these guys, it is not worth the trouble really! Do your homework, try some cars, read reviews and then make the move. AVOID AVOID AVOID More

purchasing car at this dealership was pleasant. The car had some issues that needed to be addressed. The service adviser Frank had my car for a week to diagnose a rough idle and rear window defroster and had some issues that needed to be addressed. The service adviser Frank had my car for a week to diagnose a rough idle and rear window defroster and vibration. I was given a loaner car (xxx) for the time they had my car. The car had no codes so it ran ok to them. the rear defroster was working as designed. and the vibration could not be simulated. It was clear this was a list of excuses not answers. From looking at other service posts Frank has been shoveled around dealerships like a deck of cards. Because he doesn't know what hes talking about. the rough idle was a dirty throttle body. the rear defroster was a broken wire. and the vibration was a transmission mount. To bad Town & Country doesn't have any mechanics among the service department. More