Townsend Sales and Services, Inc.

terrible Service dept. Took my MUSTANG convertible for a JOY RIDE. . when I left there for them to look at the ignition. .... they couldn't figure out how to Service dept. Took my MUSTANG convertible for a JOY RIDE. . when I left there for them to look at the ignition. .... they couldn't figure out how to fix my car. . Still charged new $100.00!!! When I drove awayand got on to a regular road. . picking up speed. .. the t top (convertible) FLEW OPEN! !!!!!! More

When I began my search for a 2014 Ford Mustang GT I went to the closest Ford Dealership to my house for a Test Drive. I made an appointment with Erica True to meet with Jang Thao on a Saturday morning. I ar to the closest Ford Dealership to my house for a Test Drive. I made an appointment with Erica True to meet with Jang Thao on a Saturday morning. I arrived to the dealership and was immediately shown a beautiful black 2014 Mustang GT with the FP8 appearance package. It was a magical first drive, it was hard not to smile as I unleashed 420 horses of pure American muscle onto the streets of rural Massachusetts. The rumble of the 5 Liter 8 cylinder coyote engine was comparable to the thunderous wrath of Zeus. When I returned to the dealership Jang sat me down and gave it to me straight. He gave me the best price he could on a Race Car Red model with the FP8 package. It was over budget for me so I left the dealership disappointed. After shopping dealers for 3 days through email and phone I went back to Jang and told him I would be just as interested in a Ruby Red version. Within hours he had a new car lined up that not only was in my budget, but was priced lower than I had seen it at any other dealership. I told him I was ready to buy, and the next day I was signing all of the documents and got to see the Chariot of my Dreams. When I saw her the first time, my jaw dropped in unbridled amazement. The Ruby Red Metallic paint gave it a look as if it was pulled hot from the forges of Valhalla, crafted by the hammer of Thor himself. The car looked as if it was going 100 MPH when it was still parked next to the dealership. I was eager to drive her home but my insurance and registration needed another day to be completed. When I arrived the next day, Jang seemed almost as excited as me to see her in all her glory. He even threw in a complimentary 50 Anniversary Mustang Hat and a Mustang license plate bracket (as well as two posters of the GT500 after the test drive). The detail crew did a phenomenal job of washing and waxing her majestic surface and I could see my reflection clear as day from anywhere on the car. There was not a speck of dust or dirt anywhere in the interior and Jang showed me how to work all of the controls. After I inspected every detail of the car and was satisfied, Jang shook my hand and let me take her home. As I drove into the sunset on my mythic steed for the first time, I was truly thankful for the incredible car buying experience that had just taken place. Thank you Townsend Ford More

Just bought a brand new 2013 F-150. We had a great experience. The price was much lower than other dealers. And there was no haggling on price or trade in. Most employees have been there 10+ years, an experience. The price was much lower than other dealers. And there was no haggling on price or trade in. Most employees have been there 10+ years, and all are very helpful and friendly. This is a family owned dealership for 50+ years and it shows. Very customer oriented. We HIGHLY recommend this dealership, and will be purchasing all of our fords from Townsend Ford in the future. More