Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Parked in my garage, my car wouldn't start. Triple A came. Towed to Fairport Ford on April 2, 2011. I rode in the tow truck. The service department was full up but Guy Kalpin took a look at the car. came. Towed to Fairport Ford on April 2, 2011. I rode in the tow truck. The service department was full up but Guy Kalpin took a look at the car. He determined it wasn't anything major. So, instead of having me hitch a ride home (it was late on Saturday: they were open til 8pm) they did their best to work me in. About 1 1/2 hours later, I was on my way; a very happy senior woman. Today I looked up Fairport Ford's telephone number online and came across some very negative reviews which were submitted when the company was owned by Mr. Cortese. I want those who read the negative reviews to know that Fairport Ford has been taken over by Kitty VanBortel. I bought my Ford 500 from Cortese, so I feel very qualified to say there has been a huge change in the way the new management team's customer care is handled. More