Washington Ford Inc.

DO NOT GO THERE If zero stars would be a more appropriate choice for a rating. We are from Indiana and were vacationing in Pennsylvania, when our 2005 F350 broke down If zero stars would be a more appropriate choice for a rating. We are from Indiana and were vacationing in Pennsylvania, when our 2005 F350 broke down while hulling our camper. We brought our truck in to Washington Ford to have it checked out. Our service advisor was Helen. We at first thought everything was going to be great with our experience. However that was not the case. A diesel technician was able to take our truck for a drive, when he came back he told us the heads were blown, but needed to do some other testing. Helen told us that we would get things taken care of quickly and be back on the road. My husband's parents don't live far from Washington Ford, and were able to come get us. They gave us their car to get home. We told Helen to take as much time as was needed to do the job right, since we were able to get home. Helen kept in contact with my husband every day with updates. They even let us order the upgraded ARP head studs to put in and have them shipped to the service department. The technician had even noticed the oil leak and we had that fixed as well. We felt comfortable and like they were doing a great job. Fast forward 7 days. My in laws pick our truck up because the job is complete ($5500 later). The next day, they noticed leaking antifreeze, so they took it back to Washington Ford. Helen told my father in law that they would look at it but if it wasn't a part that they had touched there would be a charge for it. Clearly she knows nothing about what it takes to change heads on a diesel. Everything in that engine bay is touched or taken apart to fix the heads. It was a radiator hose and they replaced it at no cost. On Saturday, 7/28, we met my in laws in Ohio and picked up our truck and camper. We drove it home, happy to have it back. On Tuesday, my husband was looking the work over and noticed some things that weren't quite right. First, the filter minder was broken. Second, the 3 aftermarket wires we had nicely ran to our upfitter switches in wire loom, were all completely cut in half and sloppy put back together. One of the wires was to our backup camera which now does not work properly because it has been spliced (a $200 camera). We were charged $430 for a new oil cooler because ours was cracked, the part that is on the truck looks like the original oil cooler. It is covered it dirt and oil. We've seen enough new parts to know that after 500 miles they don't look like they've been on the vehicle since 2005. And the biggest of them all, we STILL have an oil leak. Now the leak is much worse then what it was before. My husband reached out to Helen via email about our concerns, which she did not reply to. My husband called Helen on the phone and she told him that only the parts they touched would be covered, again it's the entire engine bay that is touched. My husband voiced his concerns about the oil leak, cut wires, and old oil cooler, to which Helen could have cared less about. My husband tried to tell her that the truck should have been returned to us in better condition then what it came to them in, not worse, but Helen just doesn't care. She told us to call back on Monday when her boss is in. Needless to say were out a lot of money. I would not recommend this dealership to anyone. And we are loyal Ford owners. Never have I seen such terrible workmanship from a garage. More

Positive experience Bob was responsive, knowledgeable of the car and did not use any high pressure tactics or double talk. He followed through on what he said Bob was responsive, knowledgeable of the car and did not use any high pressure tactics or double talk. He followed through on what he said More

2 great vehicles My husband and I bought a new Focus in December. The experience was so nice and smooth, we decided to purchase another vehicle in March. Our salesma My husband and I bought a new Focus in December. The experience was so nice and smooth, we decided to purchase another vehicle in March. Our salesman, Dave Antonich, was great both times and did his best to get our payments where we needed them to be. We will definately be recommending Washington Ford to our friends and family. More

Just say no to Washington Was "sold" a car that waa already sold. After phone calls starting at 12pm including emails, approved credit app etc salesman goes to get the keys at Was "sold" a car that waa already sold. After phone calls starting at 12pm including emails, approved credit app etc salesman goes to get the keys at 8pm to find out the vehicle was SOLD that morning. This salesman never put his hands on the car to verify it was still in inventory and available. I would of drove 4 hours round trip for this, sure glad that didnt happen. More

Sold car I was on my way to buy Scheduled appointment to buy a used car. Appointment was confirmed, and on my way to the dealership (hour and a half away), they called to tell me the Scheduled appointment to buy a used car. Appointment was confirmed, and on my way to the dealership (hour and a half away), they called to tell me they just sold the car I had the appointment to buy. More

Fast and professional This was my first online car purchase and I could not have asked for a better experiece. My salesman, Brian Bojarski was pleasant, thorough and eager This was my first online car purchase and I could not have asked for a better experiece. My salesman, Brian Bojarski was pleasant, thorough and eager to make sure my experience was a pleasant one. I will enjoy my truck for years to come and highly recommend this group to anyone. Go see Brian! More

Great Sales & Service We have purchased 5 vehicles over the past several years from Washington Ford. Two of the people that we have dealt with have been nothing less than g We have purchased 5 vehicles over the past several years from Washington Ford. Two of the people that we have dealt with have been nothing less than great. Shawn Serbak in Sales is very responsive and extremely professional. He found us exactly what we wanted in our new Ford Explorer and it was a pleasure working with him on our latest purchase. And Mike Bish, the Service and Parts Manager is spectacular as well. We have recommended his service department to several friends and they too have been extremely satisfied. We love Ford products and wouldn't think about going anywhere other than Washington Ford. More

Excellent sales man I like to thank Mike Hagerman for all his help on my new 2017 Ford Mustang. I highly recommend using Washington Ford for all your ford needs I like to thank Mike Hagerman for all his help on my new 2017 Ford Mustang. I highly recommend using Washington Ford for all your ford needs More

Excellent sales staff My wife and I are very pleased with the staff of Washington Ford. The salesman, Gary Lewis, extremely helpful in getting us into our new Escape. He to My wife and I are very pleased with the staff of Washington Ford. The salesman, Gary Lewis, extremely helpful in getting us into our new Escape. He took his time and explained in detail including extended warranty and maintenance. More

excellent sales staff Mike has excellent knowledge of Ford offerings --Made shopping for my new F150 quick and easy--no gimmicks or hassles--made sure I received all rebat Mike has excellent knowledge of Ford offerings --Made shopping for my new F150 quick and easy--no gimmicks or hassles--made sure I received all rebates offered Honest and fair to deal with. More