15 Kansas Nissan Dealers

I had a service engine warning as I was driving past the - Henry

I had a service engine warning as I was driving past the dealer. I am not a regular customer. They told me what was wrong and that my vehicle would continue to operate. They did not charge me and they were extremely courteous. I later returned to the dealer to fix the issue. They were prompt and courteous.

The dealership was very helpful and customer focused from - stevej5

The dealership was very helpful and customer focused from the managers through the sales to finance. Felt good about everything and even got a good deal on the trade in.

Fair deal and easy to work with. - Schambers6788

Fair deal and easy to work with. No pressure. Very clean. Randy Johnson was great to work with

I have been pleased with the friendliness and - On the vine

I have been pleased with the friendliness and courteousness of all employees. Randy Morehead is great to work with on buying a car. He was very patient & helpful as we were looking and then buying our car. He listened to what type of car we needed & showed us some car options. We bought the Rouge & are happy with our purchase

I made an appointment to test drive a used vehicle last - J Krupco

I made an appointment to test drive a used vehicle last Saturday. When I arrived, they were expecting me. Jason Gray was the sales associate I worked with and he was personable, open, and answered all of my questions. He and his sales manager (Paul) sat down and were willing to work with me on the price. I ended up not purchasing the vehicle but will continue to check back with what they have available.

Took the truck to Marshall Motors in Salina, Kansas on - ccolosimo0655

Took the truck to Marshall Motors in Salina, Kansas on 10/6/23 for an oil change. Spent $350 on a service contract meaning I would pay nothing for the next four oil changes and tire rotations. When driving on the highway for the first time since the service the truck began smoking. I pulled over, checked the tires and then got back on the highway. Then it started smoking a lot and I pulled off the highway again on 10/7/23 about 24 hours after the oil change. I started a road side service request and it was going through on my phone with the progressive app. My wife’s grandparents came to check on me as I was broke down. My wife’s grandpa pulled the engine oil dipstick and said it was bone dry. He then checked under the truck and seen there was no engine oil drain plug. We called the dealer Marshall Motors who had performed the service and they arranged for a wrecker to pick the truck up and they said they would have a car for me to drive when I got there. When the tow truck dropped me and the truck off. Jason Stroda, the general manager came out asking if the vehicle was salvage. I told him no. He then proceeded to say it had a Juno yard rear end in it. He claimed to have seen the markings on the rear end when it was on the tow truck. He began speculating that something was stripped in the truck (possibly the drain plug bolt or pan I assume). He assured me he was speculating. But, if it was their fault they would make it right. I’m not sure if what the comments about the rear end and assuming it is salvage have anything to do with a missing engine oil drain plug about 24 hours after the service. Case number 87588857 from Dodge Ram Customer Service This is the response from Marshall Motors in Salina, Kansas that was given to the Better Business Bureau in reference to my Complaint # 20710649 after contacting them and the Kansas Attorney General. This vehicle was towed in after hours on Saturday. We arranged for the tow as soon as we were made aware of the issue. We also provided a loaner car for Chris so he could get to work. It was our fault he wasn't able to make it to work on time.  I contacted Chris Reddig our Service manager and told him about the truck Saturday evening.  Monday morning myself and 4 other employees pushed Chris's truck into our Service Department where our Master technician inspected the threads of the pan and found nothing wrong with them so he replaced the drain plug and filled the engine with oil. While the mechanic started the truck, myself and Chris Reddig, and my Parts manager waited to see how much oil pressure the engine had. 57 psi is what it recorded at start up. We are preparing to drive the truck 60 miles this morning, to make sure there are no drivability issues.  Then a complete diagnostic scan will be ran on the truck. After the drive as long as no issues arise the truck will then go to detail to be cleaned off.  Marshall's will put a limited warranty on the engine for 1 month or 1,000 miles. The same warranty we provide on vehicles we sale with 194,xxx miles on them. We apologize that this happened to Chris and his family.  Our Dealership has been in business for over 95 years. This is only possible by taking care of customers. We greatly appreciate how understanding Chris has been through all of this. Marshall’s said they drove it 60 miles and the odometer says they drove only 22 miles. General manager Jason Stroda kind of argued with me as well as the service manager Chris. They said I have to give them the loaner back tomorrow morning. They told me they cleaned the truck and I got there and it was covered in oil and it was still dirty. They said on paper they will only warranty the engine 1,000 miles. That’s all they will do.

While I believe that this has been one of my easier car - Addy

While I believe that this has been one of my easier car buying experiences, I left feeling very frustrated. Walking in I was placed with a gentleman who was very kind, however him having an air pod in, the entire car buying process made it feel very unprofessional or as if maybe he didn’t care. When sitting down to look at the numbers I was offered the lowest amount of my trade in value (if my car was in bad shape). It wasn’t even due to how my car looked. It was due to them changing the price of their car that my car was now worth less. That part really did not make much sense to me because if my car is worth a certain amount that shouldn’t change because of the vehicle I am looking at. But I know that’s how car dealers work. Ultimately I ended up spending a thousand dollars more than I would have had they not deducted that off my trade in. Yes I could have walked away but I was in need of something bigger and was assured this wouldn’t be a waste of a total 4 hour round trip. By having to spend more money I did not have enough room in my budget to purchase and extended warranty where I felt stressed and pressured to do something I could not afford because I had not expected my trade value to be less than what the top part of the range I was given. I ended up saying no to the extended warranty because of the poor trade value. The vehicle I traded in was in perfect condition so there was no reason that I should have been given less. Upon arrival home and further inspection of the vehicle it was discovered that one of the floor mats was missing. This was very frustrating because it was a detail that was overlooked but I feel should have been disclosed by the dealership. At the end of the day I could have walked away, and part of me wishes that I would have. If a number was not reasonable for a trade in value it should have never been provided.

Andrew was great, took very good care of us. - badger68

Andrew was great, took very good care of us. Would recommend. Best dealership I've been to in a while.

They are very easy to work with and I’ve always had a - Wdenny

They are very easy to work with and I’ve always had a pleasant experience.

I have now purchased 7 vehicles here and this will always - masteromixes

I have now purchased 7 vehicles here and this will always be my go to place.

There is no way I would purchase a vehicle from a company - kylelamber

There is no way I would purchase a vehicle from a company that floods my phone with calls, fills my email with spam, and texts at least once a day. Come people, enough is enough. Besides, I drive a new FORD!