On Monday morning, I brought my 2021 Forester to your - rfkphilly
On Monday morning, I brought my 2021 Forester to your service department with a warning lights issue. Just earlier, I had talked with Josh, who told me of no appointments available this week, but that he would try to work it in; I checked the car in with Josh, and had a lovely ride home in your courtesy car.
In the afternoon, I received a text from Josh that the problem had been diagnosed, and the car would be ready late the next afternoon. Then that next morning, Josh texted that the car was ready, including my six-month maintenance, and at my request, arranged ("ensured") the courtesy car for early afternoon. Josh has surely done himself proud by me!
Over 3.5 years, I have always been very satisfied with your service department, most often for six-month maintenance, and once for a tire replacement, so I have not been surprised by this latest experience, but especially delighted!!
Many thanks. Bob Kirkpatrick
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