Our recent experience with Team Toyota of Langhorne Used - HRM
Our recent experience with Team Toyota of Langhorne Used Cars was quite BAD!! We were interested in purchasing a Toyota Highlanders on their website. The lady we spoke with on the phone (her name is Lisa) was very nice and helpful. But she told us that the car we wanted to see was taken out by the manage Tim Lorang for the Memorial Day long weekend for personal use and therefore we cannot see it till Tuesday. I had to take a day off on Tuesday and drove down with my husband to see the car, and the milelege was close to 2000 miles higher than the advertised mileage. Tim told us that he drove the car to Cap May with his family. When we test drove the car, Tim Lorang still had his jacket and other personal belonging in the car. This was very unprofessional conduct. We did not make the deal happen that day. When my husband called the next day and spoke with Lisa, we were told that Tim Lorang signed out the car for personal use again and it won't be available till the next day, but they were willing to honor the deal they gave us previously. When my husband call the following day, Tim Lorang was not willing to honor the deal and we did not feel valued or respected as their customers at all. I don't understand how a company would sell a car but at the same time permitting their manager to use it extensively for personal vacations, to the point that customer could not even see the car during normal business days. The company seem to also expect customers just swallow all this and pay for their managers personal usages. NOT happy with this conduct, and will not be returning for any future business.
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