The service at this location is the worst I have yet to - Carpenter Family
The service at this location is the worst I have yet to experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from representative to representative who refuse to give us updates. DO NOT select Yessenia as your representative unless you want to wait 6+ months for your car to be fixed. If there was another location close by I would highly recommend you look anywhere else but here for service on your car.
I’m writing this review on 15 November, let me walk you through the time line this dealership had put us through.
06 August - Car breaks down and we call Hyundai for service. They say they have no appointments until Late September. We make the appointment and wait.
25 September - Ahead of our appointment we call to confirm that they are tracking the appointment and they confirm.
28 September - Car is towed to Hyundai and upon arrival they try to refuse the car saying they don’t have the appointment. We show proof of the appointment saying they will park it on the street then move it.
01 October - Drive by and car isn’t moved
10 October - Finally an update after calling every day that the oil leaked out and it will be under warranty and they will keep us updated on progress
11 October -15 November - Continuous calls to Hyundai to check for status but every day they pass us off to the next representative saying they’ll take a message and get back to us. Oh and the car is still on the street.
To recap, it has been over TWO MONTHS since we first contacted Hyundai for a service UNDER WARRANTY and we still have no source of confirmation or routine communication with this dealership. Our plight to get our car repaired still continues, but save yourself the headache and get your repairs done literally anywhere else.
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