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Adriana Rivera
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48 Reviews
Languages Spoken
Spanish
48 Reviews
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48 Reviews of Adriana Rivera
June 01, 2024
Very awesome salesperson ! !! He helped me choose the right vehicle for my needs. Very grateful he was able to help. !! He helped me choose the right vehicle for my needs. Very grateful he was able to help. More
by PFERNANDO254
Verified CustomerOther Employees Tagged: Ken McGill, Steve Reid, Derek Yebra, Tanya Byers, Eric Rivera, Brenden Boyd, Tyler Rossi
Helpful 
May 15, 2024
Adriana Rivera is the best. Really appreciate the service she provided in helping me purchasing my new vehicle. Really appreciate the service she provided in helping me purchasing my new vehicle. More
by CLHERRON
Other Employees Tagged: Derek Yebra
May 08, 2024
Well where do I start, I bought a 2015 Kia back in February and two days later the sunroof went out on it quit working and then on the 4th day after a knock sensor code which means it needs a motor. S February and two days later the sunroof went out on it quit working and then on the 4th day after a knock sensor code which means it needs a motor. So not happy at all with the experience that I've had with Thornton Chevrolet. I should have known better in to buy a vehicle from y'all. This is my second experience with this dealership and plainly be very blunt it's twice as worse the second time than it was the first time not to mention the first time wasn't good either. More
by KEVINSTANLEY75
April 29, 2024
Was an amazing experience Adriana Rivera has made my purchase the most memorable experience I have with a dealership. purchase the most memorable experience I have with a dealership. More
by Carlos Mata
Other Employees Tagged: Adriána it’s so an example how you need to treat customers.
April 06, 2024
My vehicle was taking in for squealing brakes. The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should The squealing never stopped and I called back in to get it repaired. i was told to go my nearest GMC service center. I was charged $984 and I should be reimbursed for this expense considering that they couldn’t fix it and it was a none issue. I’ve called and spoke with the Director Bernie Gonzalez about this issue and he was no help and stated that they wouldn’t pay for this, he also stated he would call me back after he got more information. No call back and I’ve also called and left messages with no callback. This is not good customer service and the experience has made Mr loose confidence in the GMC customer service. I should be held responsible for brakes that was sold to me as being good and operable condition. Please reach out to me issue so we can get this resolved. More
by JJRENOSOLUTION
Other Employees Tagged: Bernie Gonzalez
February 29, 2024
Sneaky. I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready wh I was assured I would pay MSRP and nothing additional. Then charged $1500 extra. I purchased while I was on the road for work so it would be ready when I returned. I’d been waiting months for it to arrive from the manufacturer and paid down payment based on assurances from the sales person. Then when I got to my laptop at the hotel, discovered the additional charges for theft and supposed paint protection. Then when I get home with the truck the next day, I discovered scratched caused by the dealership’s poor washing of the vehicle. It’d been sitting outside (pictures) so it had dust and pollen on it. Then not properly rinsed before washing and scrubbed debris into the black paint. There was also a deep scratch likely from transport. I paid out of pocket to fix the paint but it could only get 90% fixed due to the deep scratch. I tried to have the paint along with a broken infotainment center immediately fixed at John Thornton as well as Rick Hendrick (which was close by). Neither dealership would cover it or provide a vehicle to me for the days needed to fix the infotainment center. So I had to take it outside GM to get the paint fixed and to Jim Ellis GMC to get the screen replaced. No one from John Thornton would call me back after numerous calls for months. Neither service, nor sales managers would answer or ever respond. More
by Bigcat1
Other Employees Tagged: Bernie Gonzalez, Ernesto Estepan
February 23, 2024
Adrianna - 10/10! She was patient and understanding. Despite my credit challenges, she assured me she would get me in an SUV in my budget! And she did! The process was She was patient and understanding. Despite my credit challenges, she assured me she would get me in an SUV in my budget! And she did! The process was the smoothest I’d ever had! The dealership is clean and inviting, everyone was helpful and kind! I would absolutely recommend! More
by OFFICIALLYFREDA
Other Employees Tagged: Derek Yebra
February 07, 2024
Everything about this dealership is spectacular. From start to finish, everybody took great care of me. From start to finish, everybody took great care of me. More
by MSTANLEY0
January 24, 2024
Very professional and efficient knowledgeable re all the cars I had. Choice of in my price range would definitely recommend cars I had. Choice of in my price range would definitely recommend More
by PSTEINHOFF7775
Other Employees Tagged: Fred Gamble, Clyde Springer
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