Alex Marks

I am so lucky that I got Jacob as the sales consultant for decision making on my new 2024 Subaru Outback. He is such a good listener, making me feel heard. Jacob guided me through the process, asking cl for decision making on my new 2024 Subaru Outback. He is such a good listener, making me feel heard. Jacob guided me through the process, asking clarifying questions and answering my concerns. He is a very good communicator and followed up appropriately every step of the way. This was a big step up for me, as I traded in a 22 year old car. As an older person and a woman, I appreciated being taken seriously and being heard as I communicated my decisions. There was absolutely no pressure at any point from test drive to signing the deal. I think Jacob is way above average in today's customer service world. Alex was very helpful with the follow-up for Q and A after I bought my new Subaru Outback. He listened to my various questions, and provided answers in terms that I could easily understand. He normalized what was confusing for me, so I never felt stupid about lack of experience with new car technology. From the beginning of the session, I felt heard and felt reassured as I continued this steep learning curve with my first new car after 22 years. It is wonderful to know I can contact him in the future if I get stuck. More

by cwhillo Verified Customer Verified Customer

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Great service and clear information. Wouldn't go anywhere else-- wonderful folks who work there. Wouldn't go anywhere else-- wonderful folks who work there. More

by susanhh10 Verified Customer Verified Customer

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No pressure and very efficient salesman. Listened of wants and made it happen. Quick closing. Listened of wants and made it happen. Quick closing. More

by zsuzsi717 Verified Customer Verified Customer

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Great. No complaints. Alex and Richard were tops. Thanks again. To Carter Subaru for a great effort No complaints. Alex and Richard were tops. Thanks again. To Carter Subaru for a great effort More

by alwelles Verified Customer Verified Customer

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Best sales experience I have ever had. Ever ever ever ever ever ever ever ever Ever ever ever ever ever ever ever ever More

by GJMGOLF Verified Customer Verified Customer

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