I have been with Metro Lexus here in Cleveland for about two years after spending the last 10 years in Charlotte, NC. While down there I worked for a large automotive group working as an internet sales manager and consultant. I have 9 years of experience in the automotive industry, with a focus primarily on digital retail/internet sales. I was born and raised in West Salem, Ohio. I received my Bachelor of Arts in Public Relations/Communication from the University of Akron. I have a Master of Arts in Communication from Queens University of Charlotte. In my free time I love spending time with my husband and two sons, 7 and 9.
Read moreDealership Experience
1 yr, 11 mos
Industry Experience
9 yrs, 11 mos
30 Reviews
Write a Review30 Reviews of Allison Smith
May 20, 2024
Thanks to the internet, shopping for cars no longer limited what local dealers have in stock, or what’s on Craigslist in your area. When I recently went looking for my dream car, I cast a pretty wide limited what local dealers have in stock, or what’s on Craigslist in your area. When I recently went looking for my dream car, I cast a pretty wide net. The precise car I was looking for turned up at a Lexus dealership in Cleveland Ohio, I contacted them Saturday night, long after the dealership closed. At 9 am Monday morning, Allison Smith, Metro Lexus’ online sales coordinator went exceeded my expectations when she not only confirmed the car was available, but sent me a three minute video, showing me each and every flaw. She asked if I had questions, and I did, asking for the date codes on the tires, as well as the CARFAX. It turned out the tires were six years old, I mentioned I’d replace them with Michelin Pilot Sport all seasons, so not to worry about them. She wrote back that Metro had gone ahead and replaced them with the exact tires I preferred! While the CARFAX was great, but I was worried that being a car from northern Ohio, rust might be an issue. Allison got the car onto a lift and sent me a dozen pictures of the underside (it was fine.) Happy with the condition of the car, Allison took my deposit and volunteered that Metro would be happy to pick me up at the airport on Friday afternoon, having worked out when the car would finish the refurbishment at the dealer. True to her word, Metro had a driver pick me and my wife up and carry us the approximate five minutes to the dealership. The finance manager had all the paperwork ready. It honestly took my insurance carrier longer to add the new car than I was in signing paperwork. Allison got us out the door in under forty-five minutes, start to finish. Everyone from the young man who picked me and my wife up at the airport, to the finance manager were exceptionally friendly and polite. In every way we were made to feel like extremely valued customers, nobody tried to upsell me or pressure me at any time. I’d understand this if I were picking up a brand new $100,000 Lexus LC500, but no, I was picking up a fifteen year old car for under $20,000. You certainly couldn’t tell by the enthusiasm of the staff. I’ve bought and sold more than 60 cars in my life (I have automotive attention deficit disorder) and this was the easiest, and by far the most pleasant buying experience I’ve had. So if you’re searching for your dream car, and your lucky enough to have it show up for sale at Metro Lexus, don’t hesitate to give them a call. I’m glad I did. More
May 14, 2024
Working with Allison was a fantastic experience! From start-to-finish, the entire process was customer-focused and stress-free. Allison was available for communications at all times and answered a p From start-to-finish, the entire process was customer-focused and stress-free. Allison was available for communications at all times and answered a plethora of questions I had before, during, and even after the purchase. I would absolutely recommend both Allison and Metro Lexus for your next vehicle. More
April 24, 2024
Allison is always a pleasure to work with, a great communicator, and very Knowledgeable. She made my first time Lexus purchase memorable and a breeze. We highly recommend her to anyone looking for a p communicator, and very Knowledgeable. She made my first time Lexus purchase memorable and a breeze. We highly recommend her to anyone looking for a personable and easy Lexus experience. More
April 10, 2024
Easy to work with and no pressure. Felt very comfortable, would certainly recommend and use again in the future! Felt very comfortable, would certainly recommend and use again in the future! More
Other Employees Tagged: Peter Mapp
April 01, 2024
It is a pleasure working with Allison. Helped me get an NX in 10 days Helped me get an NX in 10 days More
Other Employees Tagged: David Weaver
March 31, 2024
Everyone at the dealership was helpful and knowledgeable. Allison and others were prepared for our visits making them very efficient. Allison and others were prepared for our visits making them very efficient. More
Other Employees Tagged: David Weaver
March 12, 2024
Allison Smith along with Metro Lexus were able to make my car purchasing a very pleasant experience. From discussing what I wanted in a new vehicle to being respectful of my trade in, they were knowledgeable car purchasing a very pleasant experience. From discussing what I wanted in a new vehicle to being respectful of my trade in, they were knowledgeable, professional and best of all personable. They made buying a new car a special experience for me. I would highly recommend Allison Smith. More
March 11, 2024
I can’t say enough about this Dealership. From Allison the Digital sales rep to the rest of the team, the professionalism was top notch. They made the process of purchasing a vehicle a pleasa From Allison the Digital sales rep to the rest of the team, the professionalism was top notch. They made the process of purchasing a vehicle a pleasant experience. More
Other Employees Tagged: David Weaver