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Alyssa Alfano
Alyssa Alfano at INFINITI Of Orland Park
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Alyssa Alfano

Client Advisor

INFINITI Of Orland Park

8751 W 159th St
Orland Park, IL 60462

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4.7
7 Reviews
4.7

7 Reviews

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7 Reviews of Alyssa Alfano

June 01, 2024

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The dealership was clean, the workers and front staff was respectful and courteous, and everyone showed exceptional customer service. More

by FORREST.STACYEL
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Yes
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May 21, 2024

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Quick service. Friendly staff. Clean environment. Easy to reschedule my appointment I don’t need 15 letters to comply this. More

by SONYADUCH
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Yes
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May 23, 2024

INFINITI Of Orland Park responded

Thank you for your concise and positive feedback! We're thrilled to hear that you had a quick service experience with our friendly staff in a clean environment. We understand the importance of convenience, and we're glad that rescheduling your appointment was easy. Your satisfaction is our priority, and we appreciate your business. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Best Wishes, INFINITI Of Orland Park

May 05, 2024

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I just got my car two weeks ago so I’m still learning about it. So far no problems no complaints More

by endurefurth479100
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Marquie

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May 17, 2024

INFINITI Of Orland Park responded

Thank you for choosing BMW of Orland Park and for sharing your experience with us! We're delighted to hear that you're enjoying your new car and that everything is going smoothly so far. If you have any questions or need any assistance as you get to know your vehicle better, please don't hesitate to reach out. We're here to help and ensure you have the best possible experience. Best Wishes, INFINITI Of Orland Park

March 26, 2024

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They were very upset that I would not agree to purchasing the ceramic coating and some theft tracker. I was told both items were already on the car, that ended up being untrue! The manager got upset and ab More

by jmercier
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Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ronnie Robles

Helpful 7
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May 13, 2024

INFINITI Of Orland Park responded

Thank you for sharing your experience with us, and we sincerely apologize for the unacceptable behavior you encountered during your recent visit. Your feedback is invaluable, and we're deeply sorry for the disappointment and frustration caused by the pressure to purchase additional items and the misrepresentation of features. We understand your decision to not return for future purchases, but we hope to have the opportunity to regain your trust in the future. If there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we apologize once again for any inconvenience or distress caused. Best Wishes, INFINITI Of Orland Park

May 23, 2024

jmercier responded

The vehicle was advertised and I was told by the sales person that the car was an Infiniti certified pre-owned vehicle that came with the certified warranty. I then later found out that I would have to pay for the warranty that should come included with a Infiniti pre-owned certified car. I have since talked to other Infiniti dealerships. They confirmed that Ziegler Infiniti of Orland Park is known for this behavior. If your truly interested in customer service and making this right, I would expect nothing less than the Infiniti certified warranty,

March 24, 2024

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Infiniti of Orlando park is the best Infiniti dealership that I’ve did business with. They have good deals and were efficient. Deals are completed expeditiously. I will be a repeat customer! More

by THEODOREPOMMELLS
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Recommend Dealer
Yes

Other Employees Tagged: JJ Vock, JP Pullen, Joseph Ruiz, Huda Abed, Steven Ortiz Anderson, Ahmad Sarhan , Moe Altarifi, Bassam Georgy, Abdullah Hasan

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May 13, 2024

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us! We truly appreciate your loyalty as a repeat customer, and we look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

March 04, 2024

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I enjoyed Dealing with infinity Employees, they very courteous they were very helpful and knowledgeable about the 2024 Q80 More

by clarkleotis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Victoria Kendra, Huda Abed, Steven Ortiz Anderson , Moe Altarifi, Bassam Georgy, Abdullah Hasan

Helpful 1
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Mar 15, 2024

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed dealing with our Infinity employees and that they provided courteous, helpful, and knowledgeable assistance regarding the 2024 Q80. Ensuring our customers receive excellent service and have their questions answered is our top priority, and we're pleased to hear that our team delivered on this during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park

February 28, 2024

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The staff are very warm and super helpful with all of my questions. I recommend them More

by olusegu3
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: JJ Vock

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