Andrew Trombley
Andrew Trombley at NYE Chrysler Dodge Jeep Ram
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Andrew Trombley

Assistant Service Manager

NYE Chrysler Dodge Jeep Ram

1553 Upper Lenox Ave
Oneida, NY 13421

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4.8
30 Reviews
4.8

30 Reviews

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30 Reviews of Andrew Trombley

May 25, 2024

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Employee Rating

I took my Jeep in on a recall, I called to make appointment and was told one was not needed. Just bring it in anytime. That was nice, when I got there they said to drive it in to the service area More

by dbhenderson5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

NYE Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 16, 2024

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Personnel was fantastic; professional and clearly communicated the status of the service. Waiting area needs better work stations and free coffee/water/etc while waiting for vehicle. More

by dheath6
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Clayton Geaslin, Eric Glenn

May 16, 2024

NYE Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 13, 2024

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With our vehicle here for very short periods of time, the service department did a great job of getting work done according to our schedule They are very accommodating. . More

by darwinallen
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Recommend Dealer
Yes

Other Employees Tagged: Eric Glenn

May 14, 2024

NYE Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 10, 2024

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Clayton and Andrew did a great job helping me get my daughters Jeep fixed! I had taken it a couple different places before to get a diagnostic performed and no one could help me get the right fix. I b More

by lbrown22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Geaslin

May 14, 2024

NYE Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 10, 2024

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Employee Rating

I am still waiting for parts to come in for heat shield repair project. This is the second repair for this heat shield. More

by wnickal
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Geaslin, Eric Glenn

May 14, 2024

NYE Chrysler Dodge Jeep Ram responded

Thank you for taking the time to provide us with this feedback.

May 10, 2024

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Employee Rating

Service was good. Friendly and helpful employees. Wait was minimal and appointment time was good More

by rfwiday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Geaslin, Eric Glenn

May 14, 2024

NYE Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 05, 2024

Dealership Rating
Employee Rating

Service department crew was great, very irritated by the time it took to get the parts. I realize that it was not the local parts department, but the factory. The factory needs to be able to turn common par More

by cazfireftr
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Glenn

May 07, 2024

NYE Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 05, 2024

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Employee Rating

Everybody was great. Our vehicle was repaired and made available for us very quickly. Loaner vehicle was provided. More

by InCaseICatch
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Schirtz

May 07, 2024

NYE Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 04, 2024

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Employee Rating

They were very helpful. I had no appointment and they still got me in asap. Eric and Clayton both keep me informed all throughout the process. The price was less than I e More

by metr33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

NYE Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 03, 2024

Dealership Rating
Employee Rating

Over all not to bad! Got one of your mechanics to talk to about his experience with the jeep. Did what we discussed and jobs were completed! Very good experience! Service More

by carlcirillo62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mechanic mark Davis??

May 03, 2024

NYE Chrysler Dodge Jeep Ram responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

1

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