Andy Stanley | Page 8

The service center was excellent, I wish the dealership could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to m could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to my preorder. Did my pre-order in June for a hybrid at Ford Mall of Georgia (MOGF) , unfortunately didn't realize they did it for the Ecoboost , well I got it in October picked it up 10 days later (working out of state), very happy with the truck, the following week (Oct 15) I reserved leaving a deposit as I did for the first truck for a hybrid. Keep in mind that on my first order I received notification, time frame all the notification. On the second order I never received any notifications, only a call that my hybrid arrived (January Monday 24th), sounds great right? Went to the dealer Monday evening to do a receive my Eco and buy the hybrid. Problem started when the financing dept. said that the bank wants to see proof of income thru pay stubs to do the loan on the second truck, I advised them that my employment hasn't changed since the last 6 months and they should process it the same way (I'm self employed), if it went thru the first time and I have been making my payments what is the issue? Then I was told that the bank was looking for a 15% (funny how I didn't need paystub at 15%) when I'm paying now 9%, I declined that %. Nothing couldn't be done that night and the finance manager at MOGF, Mr. Dragos, said he will talk to the bank manager in the morning to take care of it, since bank managers weren't available at night. On Tuesday I didn't get any call back from MOGF, called the salesmam Eliot (2:30pm) who was the person taking care of my account to see whats the issue, he was off that day and also the finance manager (??) . Texted Today Wednesday and Eliot (salesman) said that the bank wants paystubs to process the loan, back and forth thru tex after an hour I said I'll pass bye Thursday morning (planning to pay cash). Then he tells me that since the bank declined they sold the truck to some one else?????? Why waste my time for an hour if it was already sold? Ms Lindsey Hester from MOGF was getting involved with this case, and the final word from her boss is that they "can't help me because if they do they would have to do the same for all there customers" This experience has given me a bad feel on the brand Ford and its dealership, won't be a returning customer to the dealership but also to the brand. At the end I am at fault and no compensation, great customer service. More

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The sales and management team for sales are top notch. However the service department is like jiffy lube. Money. Money. In a hurry and No regards for customer service. However the service department is like jiffy lube. Money. Money. In a hurry and No regards for customer service. More

by wbrogdon1331 Verified Customer Verified Customer

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Just wanted to do a recap on my Maverick hybrid preorder that was process at MOGF, arrived and sold to another customer. In June of 2021 I did a preorder of a Maverick hybrid, unfortunately my salesman an that was process at MOGF, arrived and sold to another customer. In June of 2021 I did a preorder of a Maverick hybrid, unfortunately my salesman and myself didn't realize that it was made for ecoboost, truck arrived in October and I picked it up 10 days later (working out of state), I stayed with the eco because the hybrid was having delays. Came back the following week and preorder another Maverick now for the hybrid, knowing it was going to be delivered after Christmas 2021 I would just do a swap of vehicle and have what I originally wanted. I must say that when I dealt with your salesman Andy (1st truck) I had no issues and he had no problem holding the truck for 10 days until I was back in state. I was contacted on January 24 that the hybrid had arrived, I got to MOGF about 6:00pm and proceeded to do the finance with your employee Mr Dragos and Mr Eliot your sales rep. he first came back and said the bank would need now proof of employment with pay stubs, I asked why the change from the first truck since the bank knows I'm self employed? He went to his office to find out why and came back saying they would do it but the % from 9.75 was going to be 15%, I said this is not acceptable Mr Dragos said since it was late (7:15pm) a manager at the back was not available to assist so he told me he would contact the bank the following morning (Tuesday) and get back to me. On Tuesday since I didn't get any call back I called MOGF to see what happened, I was told Mr Dragos and Mr Eliot were off that day On Wednesday I had to call MOGF again (11:00am) to see what had happened, speaking to Mr Eliot he told me no change on the bank and suggested I should wait 6-8 more months to see if the situation on the bank changes but he was still going back and forth thru tex (see attachment) after a bit he advised me that my truck was sold. As you can see thru the text his reply, not understanding why they would sell my truck if I had a deposit on it, his reply was that I will be reimbursed 3-5 days (totally unprofessional). I spoke to a rep from Ally Bank, this is the bank that processed my 1st truck loan (Mr Mark) and he advised me it's not policy to change % to recurring customers, he also informed me that any suggested changes are done by the dealership discretion. I feel very cheated by MOGF and being a "new" employee at that position (Mr Dragos) is not an excuse. I understand that the manager is out with covid and decisions can't be made but I am sure that MOGF does not stop operations until he is back and someone else is taking his place until his arrival, I consider this situation critical when a customer has been lied to or due to incompetence has to be resolved in the least amount of time. During this time have been in contact with Lindsey Hester of MOGF trying to find a solution/compensation, she called me today and said that management can't help me because if they did they would have to help all there customer who have the same problem. Word to the wise, when you leave a deposit, get it in writing time frame to pick up the vehicle. More

by sarduyjorge Verified Customer Verified Customer

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We found a lot of scratch on rear lamp, then I complained to dealership on date of pickup. However dealership took those scratch for granted and refused to exchange other car nor replace new lamp, nor giv to dealership on date of pickup. However dealership took those scratch for granted and refused to exchange other car nor replace new lamp, nor give discount. Their attitude was I felt “Sue me” Therefore I couldn’t but take that car that have scratch on lamp, because I had already made down payment. It was bad experience. I never buy Ford car! More

by ohmtaeyu Verified Customer Verified Customer

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Great group to get a vehicle from. Professional friendly and easy in getting things done. and easy in getting things done. More

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Very professional and personable. They were very easy to work with when buying a new car work with when buying a new car More

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Great car buying experience. The entire process was quick and easy to follow what they were saying quick and easy to follow what they were saying More

by allenkilgore76 Verified Customer Verified Customer

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it was a good experience. i felt respected. little pressure. very good financing. overall happy pressure. very good financing. overall happy More

by SIC3 Verified Customer Verified Customer

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