Dealership Experience
7 yrs, 8 mos
Industry Experience
19 yrs, 5 mos
Languages Spoken
English
German
16 Reviews
Write a Review16 Reviews of Brian Toal
January 05, 2022
MUST READ! BEWARE of Quality Chevrolet of Old Bridge, NJ. They STOLE a $1,000.00 deposit from us. I am completely appalled by their actions. On 09/21/2021 my fiancé and I went to the dealership to special or They STOLE a $1,000.00 deposit from us. I am completely appalled by their actions. On 09/21/2021 my fiancé and I went to the dealership to special order a corvette. Our sales rep. was Brian Toal. At first this man seemed like such a professional, nice, and down to earth gentleman. We built the corvette to our liking and were asked to leave a $1,000.00 deposit on the vehicle. Due to the microchip shortage we were told that the vehicle was estimated to be delivered February of 2022, but this was not promised. We specifically told Brian that if we found a vehicle sooner than later, would it be possible to get our deposit back and cancel the order. We were assured that even if the vehicle was in production, even if the vehicle was delivered to the dealership, if the car wasn’t to our liking or if we decided to cancel the order at any time, the deposit would be refunded in full. When my fiancé went to sign the contract I noticed the contract stated the deposits were non-refundable. I immediately questioned this. Brian assured us not to worry about the paperwork and that regardless of what the contract states we would get a full refund on the deposit if need be. Considering he seemed to be an honest man, and we trusted him because of his political affiliation with Clark, NJ Township my fiancé signed the paperwork. HUGE MISTAKE. I called the dealership to speak to Brian in November of 2021 to cancel our order and to have our deposit refunded as we found another vehicle. I originally spoke to the receptionist and explained the situation. Brian called me back in a fit of rage. A completely different man from whom we worked with the day we made the deposit on the vehicle. This man would not even let me speak. He spoke so rudely and condescendingly to me I was actually shocked. I’ve never in my life been spoken to that ever before and I’ve worked in customer service for years. He stated the car was in production already and we are not getting our deposit back. He then hung the phone up on me while I was still explaining we needed to go with a cheaper vehicle because my father suffered from strokes shortly after we made the deposit on the vehicle and his medical bills were unforeseen at the time. Regardless, he hung up on me. His unprofessionalism was completely uncalled for as I was kind to him on the phone whenever I was allowed to get a word in. Shortly after, I called the dealership to speak to the general manager, Bob Slater, the receptionist gave me the run around. I asked if the general manager was available and unless I told her what this conversation was in regards to, she would not transfer the call to him. I explained the situation and she told me the general manager wasn’t in. I asked for his schedule and she didn’t know his schedule. For days I was transferred to the general manager’s voicemail which is still full to this day 01/05/2022. My fiancé finally got in contact with Brian around 12/27/2021, Brian told my fiancé he would speak to the general manager and call us back. We are still waiting for a call. We are disgusted by the dishonesty of Brian Toal. You don’t make false promises just to make a sale. I’ve worked at a car dealership for over a year now and no matter the situation, every deposit is refunded. This dealership should be reported to GM for their unprofessionalism, dishonesty, and misconduct. Do not give this dealership your business. More
March 08, 2020
My second purchase and I couldn’t be more pleased. I was looking to deal with John as I had the last time but unfortunately heard he was under the weather. Brian and Glen worked with me to make the deal on looking to deal with John as I had the last time but unfortunately heard he was under the weather. Brian and Glen worked with me to make the deal on my truck a reality and assured me that John was also included. 2 times a customer and 2x more satisfied. More
Other Employees Tagged: John Marrone , Glen Trautweiler
January 29, 2020
Committed to Customer Satisfaction. Committed to customer satisfaction is the best way to describe the people at this dealership. Patience and perseverance also apply. Salesman Brian T Committed to customer satisfaction is the best way to describe the people at this dealership. Patience and perseverance also apply. Salesman Brian Toal did not rest until he found me the car I wanted and followed up by driving the 352 miles roundtrip to bring it to me. He also answered my many questions and was always available to speak with me when I called. Technology master Gene Point was patient with this old woman as he explained all the new gadgetry I'd never had in any of my cars to date. (My trade-in was 20 years old!) Anthony Mongiovi, went over each document that needed to be signed and when I called with a question promptly got back to me to answer that question. It is obvious that this dealership knows how to hire people who reflect their high standards and values. More
Other Employees Tagged: Anthony Mongiovi , Gene Ponti
November 16, 2019
Wonderful Salesperson Brian was a great salesperson and worked hard to get me exactly what I wanted and for the price I wanted. He patiently answered questions and what he Brian was a great salesperson and worked hard to get me exactly what I wanted and for the price I wanted. He patiently answered questions and what he didn’t know found out. Highly recommend him. More
Other Employees Tagged: Anthony Mongiovi, Nancy Fleury
October 11, 2019
helpful, patient, knowledgeable Gene was referred to us by Brian due to the fact he had other clients and he didn’t want us to wait. Gene was very knowledgeable of the type of car we Gene was referred to us by Brian due to the fact he had other clients and he didn’t want us to wait. Gene was very knowledgeable of the type of car we had in mind. We found the whole process very smooth. I would refer my friends and family to your company. Thank you Steve and Karen Daroci More
Other Employees Tagged: Robert Slater , Gene Ponti
September 19, 2019
Awesome customer service My experience at the dealership was fantastic. Brian was great and easy to deal with. I can’t say enough about him. Also, frank the following day was My experience at the dealership was fantastic. Brian was great and easy to deal with. I can’t say enough about him. Also, frank the following day was just as great; I can’t say enough about him as well. Brian made my purchase so relaxed and easy for my adult purchase. Id recommend this dealership to anyone looking for a car. More
Other Employees Tagged: Frank Sorensen , Patricia Dooley