Carlos Silvera

Colonial West Chevrolet of Fitchburg responded

Thank you, Christie, for sharing your positive experience with Tania and Rob at Colonial West Chevrolet of Fitchburg. We are delighted to hear that they provided exceptional service during your visit, even accommodating your strict timeline and helping with your 7-month-old. We appreciate your feedback and look forward to welcoming you back in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for the kind words! I am thrilled to hear about your positive experience with Colonial West Chevrolet of Fitchburg. I take pride in providing knowledgeable and friendly service to all our customers. I truly appreciate your recommendation and look forward to assisting you, your friends, and family in the future. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your feedback, Wally. We appreciate your kind words about our sales staff and customer service. We're disappointed to hear about the issue with the vehicle detailing. We strive for excellence in all aspects of our service and will address this matter internally. Please feel free to contact me directly so we can work towards a resolution together. Thank you for bringing this to my attention. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you, Kevin, for choosing Colonial West Chevrolet of Fitchburg again! I appreciate your loyalty and I am thrilled to hear about your positive experience with us. Looking forward to welcoming you back for your next vehicle needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

I truly appreciate your loyalty over the past 21 years. It's always a pleasure serving you, and I look forward to many more years of outstanding service at Colonial West Chevrolet of Fitchburg. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you so much for this wonderful feedback! We're so glad you came back to see us for your second Chevy Silverado. It's fantastic to know Robby helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Thank you so much for sharing your positive experience with us! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Colonial West Chevrolet of Fitchburg. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

Don, thank you for your loyalty to our dealership and for taking the time to write this review. Our team’s sales excellence is always consistent, and I’m glad your experience with them supports that. We aim to turn every person who visits us into a repeat customer. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Colonial West Chevrolet of Fitchburg responded

I really appreciate the kind recommendation, Jon. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713