Chris Garvin | Page 5

This car buying experience was very unpleasant except for interacting with Stephanie. She was polite and knowledgeable. It was a pleasure working with her. I bought a car in November before Thanksgiving interacting with Stephanie. She was polite and knowledgeable. It was a pleasure working with her. I bought a car in November before Thanksgiving 2019 and received it in January 2020. I was told that this was because of a lack of communication between the sales and service departments. After I finally received the car I found out after going to an independent dealer that the car hard a bad steering rack and a faulty hose. Needless to say I was forced to trade the car in and purchase a different car. Due to having to purchase a second car I lost lots of money. Mostly due to the delay with receiving the first vehicle. Luckily Stephanie was such a great sales person so the second time was better. More

Helpful 2

Report | Print

Best Experience Ever I was in the market for a very rare vehicle, and Audi Brookline had exactly what I was looking for. I live in the DC area, and was a little nervous ab I was in the market for a very rare vehicle, and Audi Brookline had exactly what I was looking for. I live in the DC area, and was a little nervous about traveling over 400 miles to purchase a vehicle I had only seen pictures of. However, my fears were quickly alleviated, especially when I started working with the Sales Manager, Kayla DiPaolo. As with any used vehicle, there are always some imperfections, but Kayla was transparent and informed me of everything ahead of time. She worked tirelessly to ensure everything was addressed ahead of me flying in, and truly went above and beyond in every respect. The car was ready to go when I arrived from the airport, and the paperwork process was as seamless as I've ever experienced. Top class people, and top class service! More

Helpful 0

Report | Print

Fantastic team and Unparalled Service for my Q5 Purchase! Purchasing a car can be a daunting task, and finding the right dealer (who is a good fit for you) can be a lengthy experience. A car purchase is a lar Purchasing a car can be a daunting task, and finding the right dealer (who is a good fit for you) can be a lengthy experience. A car purchase is a large investment and feeling comfortable (and not pressured) with a car dealer was very important for me. As soon as I contacted Audi Brookline, I knew I had made the right choice. Their staff, in my opinion, is second to none. They treated me with the utmost professionalism from the day I first contacted them to the completion of our transaction. I got the sense that their staff truly cared about the customer and was willing to work diligently to make sure I was truly satisfied with the experience of purchasing a car, Everyone from my initial contact (Bethany Juneau) to Chris Garvin, Chris Sanner, and Kayla DiPaolo, made the experience completely comfortable and enjoyable. I am extremely happy with my Q5 purchase and will be back when its time to purchase my next Audi. More

Helpful 0

Report | Print

Want an Audi? Look No Further than Audi Brookline. Worked with Chris Garvin in sales, Mike Espey on negotiation and Kayla on the paperwork. Ultimately bought a 2017 Q7 Prestige. They were friendly, no Worked with Chris Garvin in sales, Mike Espey on negotiation and Kayla on the paperwork. Ultimately bought a 2017 Q7 Prestige. They were friendly, not pretentious like some luxury brand dealers, and extremely knowledgeable. Chris was amazing. From the first day I met him he immediately focused on what I wanted (specific color and optons). He didn't try to sell me something else. He setup a great test drive and knew everything about this just released, brand new model. We initially couldn't come to the right numbers to make the sale, but he was so cordial and good about it. I walked that day but the sales manager, Mike and I ultimately made a deal over a short time that worked for both of us. As with any car purchase, negotiation was the biggest challenge but it was a professional, non-condescending process. On delivery, Mike spent a few hours with me going over the setup and features of the car and creating my new Audi services account for the Care and Connect support features. He made sure I completely understood how to handle this incredibly advanced Q7. I highly recommend Chris Garvin and Audi Brookline. And the new Q7 is one incredible vehicle. Very pleased. More

Helpful 0

Report | Print

An Excellent Experience at Brookline Audi I knew Brookline Audi when it was Volkswagen Brookline, from whom I bought several VW's On my recent visit to Brookline Audi I was welcomed back by C I knew Brookline Audi when it was Volkswagen Brookline, from whom I bought several VW's On my recent visit to Brookline Audi I was welcomed back by Chris Garvin, who made the experience of buying a new S4 a very pleasant one. Chris' knowledge of the brand, his concern for the customer, and efficient handling of the details were all outstanding. I recommend Audi Brookline, Chris Garvin, and Miguel Rosario very highly. More

Helpful 0

Report | Print

A WONDERFUL EXPERIENCE Just purchased a 2016 Audi S5 from Chris Garvin. It was a pleasure dealing with both Chris & the Sales Manager, Mike Espey. I was treated like Just purchased a 2016 Audi S5 from Chris Garvin. It was a pleasure dealing with both Chris & the Sales Manager, Mike Espey. I was treated like the most important person in the showroom. Everyone tried to find me the exact vehicle I wanted, and finally located the automobile, which by the way I absolutely love. They will be seeing me in the future for both service and my next Audi. Many thanks to all for handling everything in a professional manner. More

Helpful 0

Report | Print

Fantastic, Hassel Free, Very Professional Employees. I would just like to thank Audi of Brookline, Ma for one of the best experiences we had in Purchasing our Q5. I would like to thank Devian who got the I would just like to thank Audi of Brookline, Ma for one of the best experiences we had in Purchasing our Q5. I would like to thank Devian who got the ball rolling for us to come down to their showroom by providing us with a firm we will match or beat any other dealers quote, our Sales person Chris who was a pleasure to deal with. Chris. Chris was very professional from beginning of the sale through the very end. We did not feel rushed and he answered all our questions thoroughly. I would also like to thank Mike and Miguel for putting together all the numbers and providing us with well thought out options for financing. I would recommend Audi of Brookline to anyone who wants to be treated fairly and professionaly. More

Helpful 0

Report | Print

Best Service! I am very satisfied with not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service advis I am very satisfied with not only the quality of work but the service experience from beginning to end! Ask for Ken M.! He is the best service adviser I have had and the reason why I continue to purchase all of my cars from Audi Brookline. More

Helpful 1

Report | Print